Generating new business leads.Planning and coordinating OOH campaigns.Media owners, media planners and media buyers lead generation.

Incorporated data from various departments into periodic reports.Generated reports portraying executive, team and managerial ranking.

Reduced the risk of physical access to the production floor by 100%.Controlled logical access by headcount to attrition.Coached the teams about potential risks to achieve 100 % risk compliance.

Handled a team of 12 employees and floor support by performing multiple functions simultaneously. Controlled attrition rate by effective communication and team building techniques.Enabled team to achieve common goals like quality, average handling time and first call resolution.Utilized focus group and public relations as tools for team building.Capable of keeping a bird eye view on the team and also considering micro aspects at times required.Increased productivity by… Show more Handled a team of 12 employees and floor support by performing multiple functions simultaneously. Controlled attrition rate by effective communication and team building techniques.Enabled team to achieve common goals like quality, average handling time and first call resolution.Utilized focus group and public relations as tools for team building.Capable of keeping a bird eye view on the team and also considering micro aspects at times required.Increased productivity by delegating proper work. Show less

Developed training material from 3rd party websites increasing productivity by 30%.Educated employees about new technical issues during team meetings.Trained process executives with process knowledge to achieve desired results.Managed team in absence of the team leader.Solved technical difficulties faced by process executives leading to reduction in handling time to 13.5.Ability to coordinate a team to increase their performance as a whole.

Achieved high standard in customer service via complaint handling. Enhanced the CCI by providing quick/accurate resolution to technical problem gaining CCI of 100%. Gained quality of 96% throughout based on results from quality analyst.Proficient in exceeding quality benchmark with first call resolution.