With a Bachelor of Science in Computer Science, I have developed a strong foundation in technology and analytical skills. Currently, I'm a Operations and Product Analyst at YPay Financial Services, where I excel in product management and data analysis. My core competencies lie in understanding customer behavior, enhancing app performance, and ensuring compliance in financial transactions.At YPay Financial Services, our team has improved customer satisfaction by streamlining operations and delivering insightful market research. By identifying and addressing customer pain points, we've enhanced the user experience and facilitated a more efficient onboarding process. My dedication to customer service and passion for technology drives me to contribute to an environment that values innovation and continuous improvement.