Handle all external and internal communications for sensitive and confidential documents.Manage a team of 10 people to handle online applications and filing system.Negotiate with customers using BATNA, WATNA, ZOPA, and WAP techniques.Create analysis reports on interaction with current and potential clients.Monitor project costs and schedules.Manage client-facing and problem-solving domains using communication techniques.Preparation of client requests and status tracking using digital analytical tools like Tableau.

• Plan, manage, and control the activities necessary for the software developing management.• Form the strategies to implement the road map.• Facilitate scrum and sprint meetings.• Problem solving for client requirements and product enhancements• Create PRDs for the projects.• Create timelines and budget for the projects• Co-ordinate and collaborate with teams for the project success.

• Provide assistance to customers like recommending products, taking orders through the telephone.• Track shipments, process financial adjustments.• Develop a trusting relationship with customers• Facilitate customer service orientation

1. Oversee all external and internal communications2. Manage procurement 3. Create communication strategies for the social networks4. Create analyses and reports on users and their interaction

• Enhanced skills in customer experience.• Handles cash register and billings.• Maintained stock count and register for inventory.• Created and maintained strong and positive relations with customers• Expertise in communication on the phone and in-person.

Facilitated client meetings.• Managed projects and departments.• Mentored interns.• Designed residential projects.• Solved problems for designs and management issues.• Enhanced skills in the execution of paper documents and delivery documents.• Answered the phone calls and discussed the requirements of various stakeholders.• Always prioritized the company’s profit.