Sai Kothim Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

 Managing the central email inbox, ensuring timely and accurate responses to customer inquiries. Model customer behavior to predict outcomes and enhance service strategies. Evaluate employee performance and provided feedback to promote professional growth. Developing new cosmetic products or improving existing ones based on market trends, consumer.

India

• Serve as the first point of contact for US employees for leave, disability, and accommodation-related questions (both call and chat).
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Handling sensitive and confidential information like employee’s health conditions and maintaining security.
• Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.
• Check and correct employees’ timecard.
• Track vacation, sick, personal time, Short term disability (STD) and Long-term disability (LTD) payments.

Bengaluru, Karnataka, India

• Initial receipt, database searches as necessary.
• Registry and triage of incoming cases to determine seriousness forprioritization of daily workflow. Completion of literature searches asnecessary.
• Completion of case processing (case data entry, labelling, approvalnumbers, manual coding, and narrative writing) and quality review.
• Clarification of unclear or illegible information from the Local Safety Officerdiscuss source documents, coding conventions and ad-hoc queries withpharmacovigilance physician.
• Request admin edits/deletion request as necessary.
• Single case unblinding.