Manav Patel Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Worked effectively in fast-paced environments.• Skilled at working independently and collaboratively in a team environment.• Strengthened communication skills through regular interactions with others.• Learned and adapted quickly to new technology and software applications.• Generated additional sales opportunities with upselling and cross-selling techniques.

Windsor, Ontario, Canada

Responding to Inquiries and Concerns: Customer service representatives areresponsible for addressing customer inquiries, concerns, and complaints throughvarious communication channels such as phone, email, live chat, or socialmedia.• Providing Product/Service Information: They must have a thoroughunderstanding of the company's products or services to provide accurateinformation to customers and assist them in making informed purchasingdecisions.• Troubleshooting and Issue Resolution: Customer service representativestroubleshoot problems, identify issues, and work towards resolving themefficiently and effectively. This may involve coordinating with other departmentsor escalating issues as needed.• Processing Orders and Returns: They handle order processing, including takingorders, processing payments, and arranging shipments. Additionally, they assistcustomers with returns, exchanges, and refunds according to company policies.

Windsor, Ontario, Canada

Provided first-level contact and conveyed resolutions to customer issues,gaining hands-on experience in a fast-paced IT environment.• Properly escalated unresolved queries to the next level of support,demonstrating the ability to work within a team and follow complex procedures.• Tracked, routed, and redirected problems to the correct resources, showcasingorganizational and multitasking skills.• Updated customer data and produced activity reports.• Walked customers through problem-solving processes, enhancingcommunication skills and the ability to explain technical concepts to non-technical users.• Followed up with customers, provided feedback, and saw problems through toresolution, ensuring high levels of customer satisfaction.