Manavazhagan Agapragasam's Location
Ho Chi Minh City, Vietnam, Viet Nam
Manavazhagan Agapragasam's Contact Details
Manavazhagan Agapragasam personal email
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About Manavazhagan Agapragasam
I am highly talented and Accomplished, outcome-oriented professional with 27 years experience in developing new, lucrative revenue streams for the organization and year-over-year success in leading complex, challenging IT initiatives. My experience navigating the software development life cycle across several functional domains like Business Intelligence, E commerce Operations, Project Delivery Management, Quality Assurance and Service Delivery Management. My background of work includes: managing complete IT Project Management activities; ensuring timely deliveries as per defined timelines and quality standards. Monitoring & tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects.I am responsible to provide operational service excellence and deliver a strong customer focused support service to allocated High Value Customers. I ensured that the service delivery performance of the team is managed and excelled in quantitative and qualitative aspects and Service Level Agreements are achieved. Managing Successful projects and working with business teams to bridge the gap between business and technology are what I do best. In addition, the projects that I have undertaken have honed my skills in building strong working relationships with clients, I have consistently played a key role in leading successful change in projects that drive business growth and improve business processes. My strengths include Identifying critical issues and driving forward action plans to improve performance. My high eloquence and my Methodical approach has always been a feature of appreciation by my clients. I also have experience in learning and excelling at new technologies as needed. I have consistently demonstrates the analytical and problem solving skills to develop complex applications and robust solutions and industry best practice. To know more, reach me at manavazhagan@gmail.com
Manavazhagan Agapragasam Work Experience Details
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DirectorSource Perfect Solutions Jan 2024 - PresentHo Chi Minh City, Vietnam -
Manager Support ServicesSutrix Group Sep 2020 - Dec 2023Ho Chi Minh City, VietnamManager multiple teams with multiple scopes (8x5 16x7, 24x7 Support team)- Review and validated Managed Services / Support contracts and SLAs- Guarantee SLA compliance- Define, maintain Managed Services and Maintenance processes- Assess Incident priority level- Define required team for Project Maintenance- Manage communication with clients- Provide reporting to clients- Support Sales team for proposals -
Chief Technology OfficerSmac Innovation Jsc Jul 2019 - Mar 2020VietnamDevelop technical aspects of the company’s strategy to ensure alignment with its business goalsDiscover and implement new technologies that yield competitive advantageHelp departments use technology profitablySupervise system infrastructure to ensure functionality and efficiencyBuild quality assurance and data protection processesMonitor KPIs and IT budgets to assess technological performanceUse stakeholders’ feedback to inform necessary improvements and adjustments to technologyCommunicate technology strategy to partners and investors
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Quality DirectorSutrix Group Apr 2018 - Jun 2019Ho Chi Minh City, Vietnam• Overall responsible for software quality assurance, overseeing QA staff, and evaluating and continually improving the effectiveness of our testing practices and quality standards across all the units, largely self-contained, agile-based Delivery Teams.• Forecasting the resource requirements and interviewing the candidates.• Drive QA efficiency improvements and tighten testing shortfalls.• Identify and execute upon positive-ROI test automation initiatives, functional regression, load/performance testing, and complete system workflow.• Identify and implement relevant metrics to gauge the effectiveness of QA test efforts and coverage, and the success and efficiency of automation efforts.• Collaborate with and educate peer engineering team leadership on upstream process, procedural and technical improvements that lead to QA productivity gains. Drive improvements to our overall software development model that result in a better-quality experience for the end user.• Ensure that QA test documentation, policies and procedures are maintained, are auditable, and meet the requirements.• Continual cross-training, coaching, and career development of all QA staff.• Ensure adequate QA coverage for “outside of business hours” release deployments and “mission critical” emergency escalations.
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Delivery ManagerSutrix Group Jun 2017 - Apr 2018Vietnam• Matrix-managing a multidisciplinary team• Projects delivered using the appropriate agile project management methodology, learning & iterating frequently• Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team• Forecasting resources requirements for project and requesting the appropriate resources for recruitments from HR.• Technical interviewing the candidates and supporting the selection process.• Ensure all projects are delivered to an appropriate level of quality• Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.• Build positive and productive working relationships with customers for business growth.• Analyze and troubleshoot delivery issues in a timely manner.• Manage a delivery team to ensure timely and accurate customer deliveries.• Oversee daily activities of delivery team and provide direction and guidance as needed.• Perform resource allocations and workload assignments according to delivery requirements.• Ensure that team maintains high level of competence and operational excellence.• Evaluate the performance of team members and determine training needs.• Serve as primary contact for customer inquiries and concerns.• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.• Perform customer negotiations for delivery rates.• Develop process improvements to achieve cost effectiveness and time saving.• Make critical business decisions to meet customer expectations.• Develop scope and budget for delivery projects• Report delivery status to customers and develop required delivery documentations.
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Support ManagerSutrix Group Dec 2015 - Jun 2017Vietnam• Handling support & maintenance projects from Agencies and End Clients.• Handling different technical teams and Project Managers/ Support Analysts• Managing incident progression and providing updates to the client, ensuring all events are dealt with inside the required SLA.• Engaging client’s third parties and suppliers where required, reporting issues to them or seeking information.
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Regional Service Delivery ManagerSutrixmedia Jun 2014 - Dec 2015VietnamAs a Regional Service Delivery Manager, I am responsible for ensuring that the day-to-day operation of the business area runs smoothly, encouraging work, energy, positivity and creativity whilst upholding core values and objectives. I champion the process and service improvement opportunities to better leverage resources while increasing efficiency and overall service quality and delivery. My responsibilities also encompass the following critical disciplines: • People Management and Leadership • Procurement Functions• Continual Service Improvement. My key responsibilities include:- Daily monitoring of metrics and monthly Ops review presenting the scorecard and actions taken to drive the business forward. - Identify, track and highlight delivery gaps within service delivery, build and manage remediation and escalate where necessary to drive outcome. - Provide strong leadership and management for a diverse team, including recruitment, training and development, disciplinary matters and appraisals - Drive Continuous Service Improvement - continually identify opportunities to improve the efficiency and effectiveness of the IT services provided. - Subsequently prioritise and implement improvements identified including defining appropriate means to measure their success. - Ensure that we are achieving or exceeding agreed levels of customer satisfaction.For more details, kindly request for resume...
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Director TechnologyAmple Infotech & Business Solutions Jun 2012 - May 2014Chennai Area, IndiaMy responsibilities included Facilitation of technical teams to resolve problems and ensure the number of open problems remains low, Project management of small to medium-scale changes and releases and Create Service Improvement Plans for clients where necessary and reviews regularly. I Understood client needs requirements, and expectations and devising solutions accordingly.For more details, kindly request resume...Project: PRGaz – POS SystemDetails:This is an intranet application runs in branches of the stores where they sell the gas cylinders. This application maintains the sales, inventory of the items and cash transaction reports.Project: ElectorApp – Election Campaign SystemDetails: This is an online and mobile application to execute survey questions to voters. Based on results political parties can forecast or take actions to voter list to gain support.Bvira – Online MarketplaceI was managing large scale projects / programs of varying complexity and leading programs at customer site resulting in achieving high customer satisfaction. I was actively involved in planning project activities viz. scoping, estimation, tracking, change management, delivery management & post implementation support.
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Project ManagerSource Perfect Co., Ltd Jun 2010 - Jun 2012VietnamTitle: Complete Address Capturing System (Jun 2010 – Oct 2011)Swiss Post sends the unrecognized addresses to GHP to match the address with the person or company name from the address database. The operators will enter the name of the person or company to do the search and pick up the right address from the database & send back to Swiss Post to deliver the parcels or letters to the right location.Highlights •Analyzing and understanding of the existing system•Improve the performance of search with different combination.•Identified the Risks involved in the project•Handling changes frequently from the client on this project( Change Management) •Requirement collection for new & additional request•Tasks allocation and monitoring the result•Manage documentation for the new & additional requirements•Planning for testing with the data entry operator and co-ordinate with the QC team for data accuracy. Web Based Data Entry SystemGHP Fareast Ltd, HCM Viet Nam.Back end web based data entry application for furniture. The backend data will be pickup by the online shopping system mall. This is a multi-language system to manage the language key and values. Also the system will track the number of entries done by each operator & user management.
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Project ManagerVietsol Ltd Apr 2006 - May 2010VietnamTitle: Hotel Management System Company: Viet Sol, Ho Chi Minh City, Vietnam (Holland based company)• Online Reservation of the rooms• Billing• Maintenance of room services• Contact Management• Promotion MaintenanceTitle: Warehouse Management System Company: Viet Sol, Ho Chi Minh City, Vietnam (Holland based company)Details:Web based system to maintain the components from warehouse. The purpose of system is to eliminate the human errors entering data into the excel sheets manually. System contain project module, Material request module – main, Material request module – Secondary, Purchase order, Stock –main, Stock – Secondary, Temporary Output, Scrap, Delivery order, Components supplied by Clients, Queries and Reports.Title: Students Information System Company: Viet Sol, Ho Chi Minh City, Vietnam (Holland based company)Details: Web based system to maintain the student’s information. Formerly, the system is maintained manually and some works has been done in worksheet. There are difficulties in generating the reports, querying the student information and planning for sales and marketing strategies. The data are scattered in few worksheets and its time consuming work for manipulating the data and reports. SIS system will ease by importing the data and retrieving it back as information or as reports. SIS will be a front end sales marketing tool to plan the business strategies, analyze the market by group, area, city, etc.
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Application AnalystPrudential Assurance Company Singapore Pte Ltd Mar 1999 - Feb 2006SingaporeSales Force Automation – Regional (Prudential Assurance Co. Singapore Pte Ltd)Details: A highly critical service oriented financial application to be used in the region covering country like Japan, China (Hong Kong), Malaysiaand Indonesia. The base modules are extended from the local Sales Force Automation and customized to fulfill unique business requirements for each country. The application covers multiple modules such as Contact Management, Financial Planning, Sales Quotation, Electronic Submission and Adviser Information specifically tailored for regional insurance industry.Key Achievements:•Reducing a total cost of ownerships by centralizing business components that can be used in multiple countries with regards to their differences in business systems, currencies, language and legal matters.•Improving the sales process by delivering a system that can be deployed in almost in any platform with multiple user interface support (Web, Swing, XML-based).• Successfully leading a team of developers to implement a regional scale application within budget and project time line.PruQuote Windows (Sales Illustration System)Role: Programmer Details:PruQuote is a sales tool to generate the quotation by the insurance agents for their clients. This system is used to print the surrender value illustration, death benefit illustration, product summary and proposal forms if that to be submitted for CPFIS approval. CPFIS Projection Cash Flow SystemDetails: CPFIS Projection Cash Flow System will show the maximum single and regular premiums that the clients can invest from the CPF funds. Based in this information, the agents will suggest the products that suits for the clients. -
Application ProgrammerIpc Corporation Ltd, Singapore Apr 1996 - Apr 1999SingaporeInventory Control System:This system is used to manage the current stock, stock value, transaction information for day to day reporting.Achievements: Maintained the company stock information and stock value electronically.Highlights: Coding, Packaging, Testing and implementation.Migration of Servers:• Email administrator, Supporting 500 users. Migration of Email and file server to InfinityPro Server with raid hard disk. •Maintenance of Dial-Up routers which pulls the email from Hong Kong, Malaysia and Taiwan SMTP Servers.•Maintaining the Routers, Switches, Network Cabling and PABX Telephone System.Key Achievements: Supporting 500 users -
Analyst ProgrammerItm Associates Pte Ltd Apr 1995 - Jun 1995SingaporeDeveloped Accounts Application - General Ledger, Daily Transaction using FoxPro+
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Application ProgrammerCard 'N' Art Marketing Pte Ltd Apr 1994 - Dec 1994SingaporeLoyality Program application for Singapore Airlines - Developed application for capturing data to print Magnetic cards.
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ProgrammerRajarajan Motors Jan 1992 - Apr 1994Cuddalore Area, IndiaDeveloped Clipper, dBase III Plus Applications.Billing Application, Spare Parts Counter Sales Application, ABC AnalysisData Management
Manavazhagan Agapragasam Skills
Requirements Analysis
Sdlc
Microsoft Sql Server
Crm
Project Management
Testing
Databases
Business Requirements
Java
Management
Test Planning
.net
User Acceptance Testing
System Deployment
Team Management
Erp
Asp.net
Change Management
Mysql
Agile Methodologies
Software Project Management
Business Analysis
Service Delivery
Team Leadership
Web Development
E Commerce
Waterfall
Linux
Visual Studio
Business Process
It Service Management
Software Development
Business Intelligence
Leadership
Mobile Applications
Outsourcing
Web Applications
Javascript
Project Planning
Customer Relationship Management
Software Development Life Cycle
Deployment
Test Cases
Technology Management
Key Account Management
Operation Management
Manavazhagan Agapragasam Education Details
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Annamalai University(Hmhiec Singapore)Computer Science -
R.V.S. College Of Arts & Science, CoimbatoreComputer Science
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St. Joseph'S Higher Secondary School1
Frequently Asked Questions about Manavazhagan Agapragasam
What company does Manavazhagan Agapragasam work for?
Manavazhagan Agapragasam works for Source Perfect Solutions
What is Manavazhagan Agapragasam's role at the current company?
Manavazhagan Agapragasam's current role is Director.
What is Manavazhagan Agapragasam's email address?
Manavazhagan Agapragasam's email address is ma****@****ail.com
What schools did Manavazhagan Agapragasam attend?
Manavazhagan Agapragasam attended Annamalai University(Hmhiec Singapore), R.v.s. College Of Arts & Science, Coimbatore, St. Joseph's Higher Secondary School.
What are some of Manavazhagan Agapragasam's interests?
Manavazhagan Agapragasam has interest in Children, Education, Health.
What skills is Manavazhagan Agapragasam known for?
Manavazhagan Agapragasam has skills like Requirements Analysis, Sdlc, Microsoft Sql Server, Crm, Project Management, Testing, Databases, Business Requirements, Java, Management, Test Planning, .net.
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Manavazhagan Agapragasam
India
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