Manavendra Kumar Email & Phone Number

• Dynamic professional with over 18.0 years’ experience in Software Industry.• Fully aware of the ITIL standards and imbibe those standards in day to day working.• Acquainted with Investment Banking, Reference Data Management, Investment banking, Commodities trading.• Having exposure of Markit EDM and various Infrastructure management tools.• Ensure that the application has proper monitoring and alerting in place.• Worked on the System Improvement Plan which lead to platform stability.• Implemented Chatbot using NLP to decrease the human intervention for addressing business queries.• Work in collaboration with all stakeholders to ensure there is no SLA breach.• Improve the service engagement to ensure break less in Production.• Increase the production stability by taking corrective measures.• Collaborate with various stakeholders (Operations, Application team etc) to optimize the process.• Work with the Change Advisory Board to provide the timely update of the changes getting deployed to Production and own the risk associate with the changes.• Worked with other Service Owners to implement best practices for Service management aspects.• Proven skill of handling a mid-sized team.

Listed skills include Test Automation, Qtp, Vsts, Manual Testing, and 22 others.