Manavpreet Kang Email & Phone Number

Kitchener, ON, CA

Waterloo, Ontario, Canada

- Troubleshoot customer issues to supply a quick resolution to reduce downtime.- Provide support to customers on critical events via phone and email.- Deploy, Monitor, and Manage Azure VMs.- Collaborate seamlessly with the software development team, serving as a pivotal liaison to bridge the gap between the intricacies of development processes and the.

Burlington, Ontario, Canada

• Helped in Designing, Deployment, and Operation and Optimization of large IP Networks (200+ Network Devices) at customer locations in North America along with the integration of Video baseband infrastructure.
• Installed 25 Gbps fiber links between Cisco Nexus 7K switch fabric which increased the capacity of the network to support 4K video and Data Transmission.
• Recommended, scheduled, and carried out network improvements, and repairs. Monitored and Tested network infrastructure and supplied performance statistics and reports.
• Streamlined the process of troubleshooting and monitoring LAN/WAN leading to an improvement in up-time of 27% and performing on-site analysis and diagnosis and resolution of complex problems.

Guelph, Canada Area

• Installed and repaired fiber optics and copper-based telecommunication and network equipment and services.
• Used drills, screwdrivers, crimpers, toner and wand, and other tools for the installation and repair jobs.
• Helped customers with the connectivity of smart devices such as Google Home, Chromecast, Sound systems, Smart TVs, etc.
• Managed tickets using the internal ticket management system.
• Worked with internal departments to complete the jobs on time ensuring 100% customer satisfaction.

Mobile Solutions Development, Computer Science

Electronics And Communication Engineering, Electrical, Electronics And Communications Engineering

Activities and Societies: Robotics club