Manav Sharma Email & Phone Number

California, United States

Meudon, Île-De-France, Fr

►Managing Salesforce implementation for global sites of Thales entities like IFEC, ASW, TUSA, Thales Avionics Montreal Canada and Thales Canada Defense.►Responsible for project management, deployment and customer satisfaction for the CRM related applications projects.►Liaise with business stakeholders and global cross-functional teams business to scope the projects, consolidate business requirements and design the solutions.►Following the IS&P Chorus 2.0 Demand Management and Project Management Processes for all projects.►Supporting global users for the Salesforce Business Applications application, any add-on's related to Salesforce, any Interfaces related to Salesforce like SAML, SAP or GCRM integration or any new tool integration that may arise.►Organizing training for business users to make sure they use Salesforce application in an efficient way.►working with the subcontracted resources and external consultants on need basis.►Building domain expertise on Salesforce skills & knowledge

Aliso Viejo, Ca, Us

► SME on Data migration and business process migration for acquisition of five below companies: o AppAssure o Statsoft o Kace o SonicWall o KOA (Kace, Ocarina and AppAssure) from Dell► Salesforce (SFDC) system administrator for several business processes including access management, permission sets, role assignments, uploads, data backups, Reports, Dashboard.► Keeping up-to-date with new features introduced related to Salesforce.com quarterly release.► Managed and designed Zuora Subscription platform - product catalog, customer accounts, Subscriptions, Bill Runs, Invoices, Reports and Zuora Connect for data migration► Lead BSA for ongoing maintenance release which includes - business processes, functional designs, use cases, user stories, high level effort estimates, scoping, data mapping for ETL, test plan, test scenarios, test cases, defect management, change request process, system integrations and production support.► Design and maintenance of CSAT (Customer Satisfaction Survey) package.► Supporting BI/ Data warehouse team in terms of data mapping and validation with Siebel.► Supporting EDQ (Enterprise Data Quality Team) for Master data.► Responsible for design of Data archive projects for Service entities.► Extensive cross functional and business co-ordination, interactions and communications (Meetings, Workshops, Demos, emails, 1x1 discussions, brain storming and more)► Worked directly with business clients to gather, understand and elicit business and technical requirement to finalize the scope.► Planning, execution and monitoring of the projects using RAIL (Rolling Action Item List).► Documentation created : o BRD (Business Requirement Document), SRS (System Requirement Specification), FSD (Functional Specification Document), Test Scenarios and Test Cases, Reports, Data mapping, Project Plans.o Managed the sign-off and stored in shared folder for easy collaboration and future use.

Round Rock, Texas, Us

Pune, Maharashtra, In

Implemented end to end CRM solutions for below clients:► GE Healthcare, WI, USA ► Juniper Networks, CA, USA► GE, OH and NC, USA ► Monster/TMP worldwide, NY, USA

Armonk, New York, Ny, Us

Implemented end to end CRM solutions for below clients:► American Power Conversion, RI USA► Boehringer Ingelheim, Germany► Aventis Pharma, NJ USA

Paris, France, Fr

Implemented end to end CRM solutions for below clients:► JP Morgan Chase, NYC USA► Johnson & Johnson, NJ USA► Telstra, Australia

Worked at following client site:► Bhilwara Infotech, India► Maral Overseas, India

Certificate, Business Analysis Fundamental

M Tech, Prodn & Mis

B Tech, Electronics/Electrical