To ensure company and franchise training objectives are met within the region. Analyzes needs,plans activities, and manages resources to accomplish training and Operations excellence.Partners with Division Vice Presidents, Directors of Area Operations, and Franchise Area Directors to establish training and ops strategies. Coordinates activities and develops implementation plans that support business plan objectives.Analyzes, monitors and evaluates the effectiveness of training to achieve business planobjectives. Provides appropriate and timely recommendations to improve business performance.Influences and supports the development of bench strength within the division(s). Partners withOperations and HR to ensure proper succession planning.Provides direction and influences the identification and selection of Phase I and Phase II GMs/TSMs and training store locations for the company and franchisees. Provides training and development for store managers to achieve and maintain certification.

I was mainly in charge of being a Business Consultant, overseeing the organizations goal in streamlining Ops Process, Logistics, and thereby support the implementation of a US Proven model of Unattended F & B Retail Concept. Our goal was to introduce self-vending soft serve kiosks across GCC. Consultative Support: We provide expert advice in marketing, business development, design, supply chain, and store operations, tailored specifically to the unique demands of international markets.Process Development and Training: Our team will assist in implementing effective processes, provide comprehensive training, and support the registration and startup of new market ventures for 99 Spoons.Strategic Market Review: We closely analyze market strategies and collaborate with business owners and management teams to optimize operational outcomes across all regions.Regulatory Compliance and Knowledge: We maintain a thorough understanding of various international rules and regulations, ensuring compliance and efficient business operations.Partnership Management: Our focus is on building and maintaining strong business relationships with our partners. We offer guidance on business strategies, market penetration, unit economics, and profitability to maximize success.Operational Excellence and Best Practices: We consult with partners and licensees on new location openings, operational management, supply chain optimization, and the implementation of best practices unique to the 99 Spoons model.

Shahia Food Limited Company- The Master Franchise of Dunkin in KSA, have the largest chain of donuts and coffee shops in the Kingdom. We have over 700 plus outlets in the Kingdom and is growing every other day. ( September 1, 2023) . My core role here is to  Manage Learning & Development for 700 outlets and 5500 employees across the Kingdom of Saudi Arabia & Bahrain. Diagnose, Design, Execute and evaluate functional, operational and leadership development programs and to evaluate market trends to align knowledge, and processes for future business strategies. Personal Achievements and Highlights Instrumental in initializing & growing the training department from 0 to 45 trainers and 5 direct reports within 5 years from Inception with 95% of Internally developed team. Awarded the Best Supporting Department at Shahia Foods & Recognized Internationally for the Learning Initiatives at many global meetings. Unique Rewards & Recognitions launched with Instant recognitions, Redemption of recognition to rewards and other unique employee retention programs. Successfully introduced Digital Learning across KSA for 5000-plus employees, with active users @ 95% using personal gadgets. Actively involved in conducting STAR- One to One Coaching & Grading Tool for Store Teams and progressed tracked using interactive dashboards from Power BI. Spearheaded Espresso Reset Program with overhaul of the Dunkin International Espresso Coffee Flavor Profile, and rolling out the National Barista Championships for the first time in Dunkin globally. Spearheaded International Food Safety Audits with scores topping the charts - 100% scores in multiple occasions. Launched the Voice of Team Survey – an Anonymous Employee Satisfaction survey to enhance and ensure flawless people first culture. Initiated Career development pathway for employees & initiated various Internal growth channels like Talent Hunt, Board of Reviews, Module Training & Skills Assessments.

At Cold Stone I work closely with Director of International Training who is based of US, Head Quarters Ensures the translation of all training materials prior to crew training Stays current with any operations and training updates; implements Modifies current training programs to fit market as and when required Assists/facilitates with auditions and training schedules for new store openings Consistently maintains a high level of training standards in the market; Cross checks in frequent intervals to ensure all training tools are utilized and are updatedCreates and implements franchisee training program and conduct training audits to review and asses the training health of the stores.

Orientation Training, Calibrate Developing Champions Training - Our L & D Program for IDP's, Health Check of Training at our Restaurants, Identify and Calibrate Training Needs of Restaurants, Conduct Board Of reviews for Asst managers and Shift leaders, a stringent Selection tool for promoting the right talent to the next level, Delivering Operational Excellence and Imparting world class training across all levels.

The No.1 Leader

Amazing Tenure of handling skilled and effective team of Stewards who fall under the Union Category of Hotel Employees Trade Union , strongest in Cochin.Initiated Self Billing Options for Stewards there by increasing LH Productivity.Weekly Food festivals including international festivals like , Confit, Middle East, African, Taste of Europe and innovative ones like Mosaic, Street Food, kid festivals, etc.Initiated World Class Training in tie up with the L & D Lead of the Hotel.

Employee of the Year 2007F & B Service TrainerLRA Audit Squad

Represented the College for Events like Job Fairs, Talent hunts, Food Festivals and Skills Development workshops in India and Abroad

Campus Placement as Trainee Manager Management training Programme