Manazir Rizvi Email & Phone Number

Colombo, Western Province, Sri Lanka

UK based workforce management solutions provider. Job responsibilities:•Handling inbound/outbound calls from clients & agencies using Vonage business app. •Checking & handling emails, chats, forms/creating & attending tickets for clients and agencies using Hubsbot. •Posting & allocating shifts on the Care Hires portal. •Checking & updating timesheets of workers.•Managing invoicing.•Doing fully compliance check of worker profiles submitted by agencies with 100% accuracy. •Checking & updating the agreements between clients and agencies.

Colombo, Western Province, Sri Lanka

Job Responsibilities:• Handling customers through email, phone calls, JIRA portal, Whatsapp and Viber.• Handling customers with related to issues encountered when using the so ware and escala ng to techinal department.• Making sure the target SLAs are met and proper solutions are given to the customers.• Handling customer profiles and scheduling regular mee tings to give them an insight of their current issues and new developments.

Hungarian based real estate company. Chat support for guests on pla tforms such as Airbnb and Booking.com. Suppor ting them with check ins, checkout, complaints etc.

Colombo, Western, Sri Lanka

Compliance related back office process.Business Unit: ONFIDO (UK based technology company that helps businesses verify people's iden es using a photo-based iden ty document, a selfie and ar ficial intelligence algorithms.)Job responsibilities:• Verifying genuine and fraud documents.• Provided regular process training for associate level staff.• Handled and led team of 10 members.

Colombo, Sri Lanka

Job responsibilities:• Handled customer complaints and enquries via inbound calls in a professional manner.• Also given first level technical support on mobile/broadband/satellite TV related issues.• Worked with systems such as CRM, JIRA and Siebel.

Ragama, Sri Lanka

Job responsibilities:• Welcoming and providing initial details to guests.• Handling phone calls/emails.• Event/room bookings.• Scheduling and arranging events accordinglly making sure everything goes smoothly.

Sri Lanka

Job responsibilities:• Promoted products and services to customers with the aim of increasing profits.• Maintaining long-lasting relationships with existing customers through exceptional after sales service.• Advising customers on suitable product selection based on their needs and specifications.

Colombo, Sri Lanka

First job.Job responsibilities:• Identifying customer requirements and providing support accordingly.• Provided first level technical support on hardware and so ware related issues.• Visiting customer sites to fix issues and make IT arrangements.

Ba (Hons) Business Administration (International Business), Business Administration And Management, General, Second Lower Class

Final year top-up degree

Graduate Diploma In Management, Business Administration And Management, General, Merit

Graduate Diploma In Management, Business Administration And Management, General

Graduate Diploma in Management Level 6 programme accredited by CMI (UK) includes 120 credits. Pursuing to build a strong foundation.

Btec Pearson Level 5 Hnd In Computing And Network Technologies, Network And System Administration/Administrator, Overall Merit

Edexcel HND

Ccna Routing & Switching Training, Computer Hardware And Network Administration

Foundation, Foundation Certificate For Higher Education, Distinction

Foundation for higher studies

Education record

G.C.E. O/L