Charmaine Chong Email & Phone Number

• Provided administrative support and cultivated relationships with education vendors and instructors in the development and implementation of training programs.
• Created and compiled customized program documentation, including application, recruitment materials, and communication templates.
• Processed applications for on-going programs by verifying eligibility and screening required documentation.
• Provided support to existing and incoming members for specific program needs through phone calls and email correspondence.
• Catalogued and organized monthly reports obtained from education vendors to identify and monitor program enrollments and performance.
• Computed data on a monthly basis to capture and reflect program outcomes in database for accurate tracking.

• Coordinated overall center operations and business development through quality research, marketing events, and worked in close liaison with the Center Director and upper level management.
• Provided administrative support to the Center Director and served as a point of contact to teachers, students, parents, and other clients to foster an inviting and welcoming on-site experience.
• Responded to complex and time sensitive customer service inquiries with creative approaches and through written, oral correspondence and on-site interactions.
• Provided support to the hiring process through resume screening, arranging candidate tests and interviews, including coordinating the schedules of Center Director and District Manager.
• Planned and organized monthly employee events and meetings.
• Assisted in achieving and exceeding monthly and quarterly revenue goals by analyzing conversion trends and measures, and retain enrollment through active communication with prospective and current clients.

Pasadena, California

• Generated content for marketing materials, including campaign copies and coordinated with graphic designers, videographers, photographers, and copywriters to produce quality and diverse marketing campaigns.
• Built and launched advertisements across multiple social media platforms, including Facebook, and Reddit.
• Established relevant advertising and media partnerships with media outlets, and social media influencers.
• Conducted extensive research on competitive products and brands.
• Tracked and maintained project production timelines and schedules.
• Participated in brainstorm sessions that informed local and international marketing campaigns strategies.

• Administration and Campaigns:
• Prioritized the scheduling of ongoing campaigns and managed complex calendars using the Google suite to keep track of workflow.
• Prepared meeting agenda, organized meeting meetings, and followed up on requests delegated by CEO and CMO.
• Managed and responsible for maintaining internal and external communications with team members and partners.
• Researched on recent trends of digital marketing, potential talents, and performance of competitors.
• Collaborated and communicated with graphic designers, copy writers, and developers on promotional materials, both printed and digital.

Berkeley, California

• Pioneered the first podcast of the organization by partnering with different talents from editorial and multimediateam to create new dimensions of story telling that is not limited to print media.
• Scheduled and engaged in weekly editorial meetings to pitch stories, prepare scripts, develop marketing agendas,and maintain a record of meeting minutes.
• Assisted in weekly recording sessions and edited assembled recorded contents into deliberate storyboards.

Berkeley, California

• Researched, retrieved, annotated, and archived peer-reviewed scholarly journals and images on the topic of material culture and art history from both digital and non-digital databases.
• Assisted in the collection, analysis, and organization of ethnographic data that was presented to administrators of the university.

Berkeley

• Served and provided support for over 8,000 incoming freshmen, transfer students, and guests as a point of contact throughout all departmental presentations, seminars, workshops, and campus tours.
• Facilitated over ten interactive workshops with students on the intersectionality of diversity, identity, and leadership.
• Partnered with a team of 40 leaders and six professional staff members to provide students and guests an inviting and welcoming onsite experience at the university.

Berkeley

• Coordinated and promoted events that provided networking opportunities for over 90 UC Berkeley students to connect with industry professionals from HBO, Netflix, NBC Bay Area, CBSi, AJ+, and BuzzFeed.
• Collaborated with television industry professionals for informational, recruiting events and company tours.
• Participated in weekly meetings that provided professional development workshops to eight committee members.

Hong Kong

• Participated in the coordination of informational and networking events with attendance ranging from 30-300 for participants interested in the discussion and development of environmental sustainability
• Researched and analyzed data relevant to climate change, renewable energy, and sustainability

Pasadena, California

Pasadena

• Provided assistance during lectures of over 30 students
• Held study sessions for Midterm and Final exams
• Reviewed paper drafts and graded Midterm exams

Hong Kong

• Worked closely with faculty member of the Psychology Department
• Collected, organized, and entered data from participants through surveys
• Researched on academic journals regarding the topic of Non-Suicidal Self Injury

Hong Kong

• Purchased, ordered, sorted, and delivered materials, food for over 3000 campers in the course of 5 months
• Maintained a record of costs and organization of stock room
• Communicated with over 30 on-site facilitators and vendors in regards to transportation, and delivery

Bachelor Of Arts (B.A.), Rhetoric, Education

Associate Of Arts (A.A.), English, Psychology