Nathan Mancini Email & Phone Number

-Promote and up-sell products and services to new and existing customers, exceeding departmental sales targets.-Provide exceptional customer service by addressing inquiries, offering customized solutions, and resolving issues promptly.-Effectively communicate the features and benefits of our products and handle competitive challenges to position Cogeco as the preferred service provider.-Retain customers by proactively addressing cancellation or downgrade requests, demonstrating value in our offerings.-Conduct outbound sales calls to maximize opportunities, including new sales, contract renewals, and upselling to existing customers.-Ensure accurate data management by diligently inputting customer information, processing add/move/change requests, and resolving billing inquiries and discrepancies.

-Install/Configure hardware and software components -Troubleshoot hardware and software issues -Repair/Replace damaged hardware-Upgrading systems to enable software compatibility -Installing and upgrading anti-virus software/security systems -Performed tests and evaluations on software and hardware -Offering information and support to end users -Migrate Servers/User Accounts-Windows 10 Administration -Windows clients in enterprise-Enterprise Smartphone Administration -Mobile devices in an enterprise on Exchange environment-Installing and Configuring Windows Server – 2008 - 2016-Network, Mobile and Cisco Technologies -Network+ and Cisco CCNA certification level configuring network, Cisco Switches and Routers-A+, Hardware and software configuration and troubleshooting

-Assisted with training all new employees on procedures, health & safety regulations-Maintained cleanliness throughout the store and ensured that it operated smoothly and efficiently-Demonstrated formidable organizational skills by stocking shelves and conducting supply inventory-Proven ability to work well under pressure and in fast paced environments-Demonstrated excellent customer service skills by greeting customers and providing them with assistance

-Worked alongside a small team of cooks while taking direction and implementing new dishes-Consistently produced high quality dishes that meet or exceed customer expectations-Excellent grasp of safe food handling procedures-Proven ability to work well under pressure in a fast paced environment-Strong attention to detail and ability to follow recipes and instructions accurately

Information Technology Administrator, Information Technology

Culinary Arts/Chef Training

High School Diploma