Lucas Mancini Email & Phone Number

Palmer, Ma, Us

Windsor, Connecticut, United States

• Build Engineer Responsibilities: Configured and maintained MDF/IDF networking systems, ensuring optimal performance and reliability for Amazon Robotics equipment and devices within high-demand environments. Conducted equipment installations and integrations to support operational scalability.• Regional Support: Provided comprehensive Nodal support for fulfillment centers and small sites across the region, addressing complex technical challenges and ensuring business continuity.• Project Management: Successfully led, managed, and completed multiple projects aimed at improving operational efficiency and streamlining processes, collaborating with cross-functional teams to deliver results within deadlines.• Leadership and Mentorship: Supported, guided, and mentored technicians and equipment coordinators, fostering a collaborative team environment and encouraging professional development.• Technical Writing: Authored and maintained knowledge base (KB) articles and documentation in ServiceNow and Wiki platforms using XWiki syntax and HTML. Ensured documentation clarity and accessibility for technical and non-technical audiences.• Software Expertise: Proficient in tools such as Coupa, Haystack, Active Directory, and Bomgar for inventory management, network diagnostics, user administration, and remote support.• Technical Proficiency: Demonstrates expertise in software troubleshooting, technical support, computer hardware, network infrastructure, mobile devices, and IT systems. Highly skilled in ServiceNow, Wiki-based documentation, and knowledge-sharing practices.• Operating Systems Expertise: In-depth knowledge and hands-on experience with Windows, Linux, MacOS, iOS, and Android operating systems, ensuring seamless integration and support for diverse user needs and environments.Accomplishments/Projects:Lifecycle Projects | Holiday Playbook Preparation | New Building Launches | FFN Tiger Team For Network Migration Support | AR Edge | UMGC Dean's List

Windsor, Ct

• Networking and Desktop Support: Delivered comprehensive support for networking and desktop systems, including account maintenance, diagnosing, and resolving complex technical issues. Managed work tickets via Service Now efficiently, ensuring prompt resolution of IT-related problems and minimizing downtime.• Technical Problem-Solving: Applied advanced troubleshooting techniques to identify root causes of issues, providing effective and timely solutions to support operational continuity. Collaborated with team members and escalated unresolved issues as necessary to ensure resolution.• Relationship Building: Fostered strong relationships with operational teams, building trust through reliable and efficient problem-solving. Maintained clear and open communication to understand user needs and provide tailored IT solutions.• Routine Maintenance and Preventative Measures: Conducted site visits to child locations for routine maintenance and preventive measures (PMs), ensuring systems and equipment were functioning optimally. Implemented proactive strategies to address potential issues before they impacted operations.• Operational Efficiency: Worked swiftly and effectively to resolve technical challenges, prioritizing critical tasks and escalating barriers to ensure smooth workflow and reduce delays in operational processes.-----------------------------------Accomplishments• Ensuring customer equipment is promptly repaired or replaced to maintain productivity and prevent disruptions to their work• Received A+ Certification• Received Apple ACMT Certification• Received OSHA-10 Certification

Windsor, Ct

• Inventory Management: Monitored and maintained accurate inventory counts of IT equipment, ensuring sufficient stock levels to meet operational demands. Proactively ordered additional equipment as needed to prevent shortages and support business continuity.• Equipment Provisioning: Prepared and provisioned new equipment for deployment, configuring hardware and software to meet operational requirements. Ensured all devices were tested and optimized for immediate use by end-users.• Technical Troubleshooting: Diagnosed and resolved a wide range of hardware and software issues, providing timely support to minimize downtime and maintain productivity.• RMA and Repairs: Managed Return Merchandise Authorizations (RMAs) for faulty equipment, coordinating with vendors to facilitate repairs or replacements. Maintained detailed records of equipment status to ensure accountability and timely resolution.• Operational Support: Streamlined equipment readiness processes, ensuring seamless integration into operations and reducing delays in deployment. Collaborated with team members and stakeholders to meet evolving technical needs.

Windsor, Ct

• Order Fulfillment: Packed customer orders with precision and efficiency, ensuring accuracy and timeliness to meet delivery expectations.• Floor Health Management: Utilized Amazon Robotics software to monitor and maintain floor health, optimizing operational flow and minimizing bottlenecks.• Logistics Support: Transported pallets of boxes and products to designated locations, ensuring inventory was accessible and properly organized for seamless operations.• Seasonal IT Support: Provided technical assistance during peak seasons, addressing IT-related issues to support fulfillment center efficiency.---------------------------------------------Accomplishments• Optimized Floor Health: Ensured floor health remained at optimal levels through proactive monitoring and timely interventions, enabling the rapid completion of customer orders.• Operational Efficiency: Contributed to a smooth and efficient fulfillment process, ensuring customer satisfaction and maintaining high operational standards.

Palmer, Ma

• Exceptional Member Service: Delivered "World Class" member service by exceeding expectations and consistently surprising and delighting members with a positive shopping experience.• Merchandising Expertise: Designed and implemented feature displays to maximize gross margin dollars, strategically showcasing products to attract customer interest and increase sales.• Sales-Driven Visual Presentation: Utilized effective visual merchandising techniques to create appealing and organized presentations that enhanced the shopping experience and drove revenue growth.• Inventory and Pricing Accuracy: Maintained unit integrity by ensuring accurate pricing and labeling, proactively addressing discrepancies to prevent waste and maintain trust with customers.------------------------------Accomplishments• Enhanced Customer Experience: Built strong member relationships through outstanding service, contributing to customer loyalty and repeat business.• Increased Sales Revenue: Boosted sales by designing engaging and profitable displays that aligned with company goals and customer preferences.• Operational Excellence: Played a key role in minimizing waste and optimizing inventory through diligent pricing and stock management practices.

Palmer, Ma

• Enrichment Activity Coordination: Designed and implemented engaging after-school enrichment activities tailored to support and enhance student learning, promoting academic growth and personal development.• Student Support: Fostered a positive, inclusive environment that encouraged student participation and collaboration, ensuring all activities aligned with educational objectives.• Program Organization: Effectively managed schedules and resources to deliver a variety of well-structured programs that met the diverse needs of students.• Results-Oriented Professional: Demonstrated a strong commitment to improving productivity and efficiency through strategic planning and execution.• Relationship Building: Cultivated and maintained strong, collaborative relationships with students, parents, colleagues, and management, ensuring clear communication and program success.• Ethical and Conscientious Worker: Maintained high ethical standards and a diligent work ethic, consistently delivering quality results in a professional setting.• Task Prioritization and Time Management: Proven ability to prioritize tasks effectively and meet deadlines, ensuring smooth operations and successful project outcomes.

Associate Of Arts - Aa, Security Analyst, 4.0

Associates of Arts as Cybersecurity Analyst

Associate Of Science, Sports Management/Administration

Studied management/administration & coaching

Computer Information Systems

Studied computer hardware/software, c++ programming & web design