Gino Mancuso Email & Phone Number

Sydney, New South Wales, Australia

Group Learning Trainer for Woolworths Supermarkets, Metro Stores, Primary Connect, Big W.Facilitator - Moved into facilitation-style group training within Woolworths Group.Worked shoulder to shoulder with Store Teams (Department and Assistant Managers).Delivered and embedded training modules around leadership, processes, and routines.Continuation of the Food Academy skills and key achievements

Sydney, New South Wales, Australia

Delivered engaging training programs to store teams on daily routines, processes, customer engagement, product knowledge, cleaning schedules, food & people safety.Facilitated group learning sessions, utilizing diverse training methods to enhance knowledge retention and skill development.Contributed to the successful opening of new stores by providing comprehensive training and support to Department Managers, Assistant Department Managers & new and existing team members.Performed MC role for multiple New Store & Renewal Store Relaunches.Improved capability of Managers & Assistant Department Managers to lead their departments with confidence for Bakery, Online, Fruit & Veg, Grocery, Fresh Convenience.Played a key role in improving training content and product knowledge.Improved equipment in bakery stores, resulting in $10,000 per store in savings.Supported Scheme Review weekly by supplying feedback to improve store floor plans and saved thousands in reworking after completion.Part of the Wellbeing Team.Provided guidance, direction & support to the Management & store Team in setting up and building their departments within Food Safety, planning, ordering, production planning, flow of production and packaging and labelling and merchandising standards.

Nsw / Act

Key Responsibilities• Coach and train store teams in all aspects of the Bakery department.• Accountable and Effective communication with all stakeholders. • Work with stores to ensure KPI’s are met for Sales, Waste and Remuneration.• Assist in the layout and design of the department.• Support other Fresh and Grocery departments with coaching and training.• Building of rosters with Department Managers based on predetermined sales.• Responsible for conversion of Bakery types, trials and new innovations.• Inventory management of Packaging, Ingredients, Ambient, Frozen and Packaged products.• Ensure that all systems are live and functioning in advance of new site handovers.• Development of new processes to assist Store Teams in working smarter for better results.Achievements• Delivering a world class shopping experience for our Coles Customers.• Continual focus on quality and customer service by providing the best quality product and listening to Customer and Team needs.• Successfully contributed to the development of Bakery standards and documents.• Saved many hundreds of thousands of dollars which was achieved by streamlining layouts and department designs.• Focus on change to get results. In Store Bakery refurbishments have shown sales increases greater than 50% to 150%.• Effectively built the Bakery equipment pack.• Multi skilled in other departments such as Delicatessen, Fresh Produce, Meat and Grocery.• Developed strong relationships with all Suppliers and Technical Reps.• Work well in a Team or on my own and am able to stay calm under pressure.

Nsw

Key Responsibilities• Oversee approximately 150 Bakeries in the Region & Zone to ensure standards are met.• Train and coach Bakery Managers and their Teams within the Zone.• Conduct new product and seasonal presentations with Store and Department Managers.• Attend yearly National conferences to keep updated with Company.• Full accountability for conversion of baking type.• Work with stores to ensure KPI’s are met for Sales, Waste and Remuneration.• Accountable for implementation of all trials and innovations within the Zone.• Continual review of standards.• Development of new processes to assist Store Teams work smarter for better results.Achievements• Excellent organisation and planning skills.• Major focus on developing Teams and ensuring standards are met.• Great standards in stores that continue to perform year on year.• Great relationship with Department, Store & Regional Managers.• Able to adapt to changing circumstances and thrive on variety.• Very good relationship with all Suppliers and Technical Reps.• Work well in a Team or on my own and am able to stay calm under pressure.

Nsw / Act

Fifya Foods produces gourmet dips, sauces, pestos, and condiments which are 100% natural. Fifya is a Victorian based company which generates more than $5 million in sales per year.Key Responsibilities• Grow NSW from the ground up.• Building a rapport with our Chain stores, Independents and Brokerage Company.• Building run sequences for the state.• Reporting daily observations to our head office in Melbourne.• Looking after a team of sales reps that work through our brokerage company.• Ensuring sales are maximised.Achievements• Great relationships with the below Customers has resulted in new accounts and ongoing sales.• Sales growth of over 38% in the last 6 months.• Building strong relationships with Independent stores such as IGA, Harris Farm and Delicatessens.• Building a strong relationship with Woolworths, Coles and Bilo stores.

Nsw

Tip Top Bakeries is part of George Weston Foods and manufactures approximately 1million units of baked products such as Bread, Crumpets and Muffins every day. Key Responsibilities• Management of sales, waste, out of stocks and cents per unit.• Develop, coach and lead a Team of 7-10 Reps and Area Managers.• Establish, coordinate and monitor company objectives.• Closely work with both Company and Vendor Drivers to grow sales and meet KPI’s.• Maintain and grow current sales of over $40 million per year.Achievements• Successfully grew sales by 6 to 29% monthly to last year. Consistently achieved waste and out of stocks of 10 to 14.5% with a budget of 15%.• Built strong rapport with key account people in Woolworths, Coles, Franklins, Bilo, Metcash, Convenience and Foodservice sites.• Secured a new Customer with a 12 month contract for 4000 units per week in the sandwich industry, due to quality and service.• Successfully retained an existing Customer which grew sales from 2000 units to 5500 units per week due to a merger. Rapport, past service and attention to problem solving kept this Customer with Tip Top.• Appointed to act as both Regional Sales Manager and State Account Manager. Regularly entrusted with responsibility to take over senior management roles managing 8 Team directly and indirectly over 300 with sales of $145 million per year.

Castle Hill & North Rocks Nsw

Key Responsibilities• Team of 22 full time, part time and casual staff.• Management and coordination of 8 stores in my area while being responsible for mine. • Monthly stock takes.• Control of wages, waste, sales and expenses to budget.• Producing quality products.• Hiring of staff. • Responsible for producing, purchasing, ranging and promotions of Bread, Cakes and Pastries.• Handled store, customer and supplier issues.