• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.• Take responsibility for projects and solutions within the larger business initiative.• Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace.• Enable faster and smarter business processes, and develop analytics for meaningful insights.• Work with internal and external partners to communicate project status, activities, and achievements.• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.• Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.• Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed.• Perform routine and scheduled audits of all systems, including backups.

• Assist clients daily with varying computer issues.• Perform refreshes/re-images of new and old assets to be issued to clients. Also transfer all personal data from old to new asset.• Install and configure hardware and software requested by clients to be installed on their assets.• Keep track of all work using the Remedy ticketing system.• Setup web meetings using Polycom VTC units.• Assist foreign nationals with any IT needs.

• Oversee the daily performance of computer systems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Confer with staff, users, and management to establish requirements for new systems or modifications.• Modify and customize commercial programs for internal needs.

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.• Monitor the system for equipment failure or errors in performance.• Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging, and maintaining tapes.• Respond to program error messages by finding and correcting problems or terminating the program.• Notify supervisor or computer maintenance technicians of equipment malfunctions.• Answer telephone calls to assist computer users encountering problems.• Record information such as computer operating time, problems that occurred, and actions taken.• Help programmers and systems analysts test and debug new programs.

• Performed general, scheduled, and unscheduled maintenance on electrical and electronic parts and components; pre-flight and post-flight inspections of electrical components, parts, and assemblies.• Analyzed and interpreted data from testing and troubleshooting procedures to determine and implement necessary repairs. Inspected jet electrical systems to determine operational status and using those findings to determine adequacy of corrective and maintenance actions to ensure passage of Quality Assurance specifications and testing.• Ensured accurate, detailed, and timely maintenance of required records on each aircraft.• Read and applied specifications of blueprints, technical orders, engineers drawings, and manufacturers technical manuals and documents.• Installed, disassembled, repaired, and replaced a variety of subassemblies on the EA-6B Prowler.• Utilized multimeters, height gauges, and electric/electronic measuring instruments. As well as hydraulic, pneumatic, and digital tools and equipment in performance of daily operations.• Operated various support equipment, inclusive of mobile air units, mobile electric power plants, and aircraft tow tractors.• Interacted and consulted with engineers to resolve installation problems with parts and components.