Mancy Hammond Email & Phone Number

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Take responsibility for projects and solutions within the larger business initiative.
• Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace.
• Enable faster and smarter business processes, and develop analytics for meaningful insights.
• Work with internal and external partners to communicate project status, activities, and achievements.
• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components.

Arlington, VA, US

• Assist clients daily with varying computer issues.
• Perform refreshes/re-images of new and old assets to be issued to clients. Also transfer all personal data from old to new asset.
• Install and configure hardware and software requested by clients to be installed on their assets.
• Keep track of all work using the Remedy ticketing system.
• Setup web meetings using Polycom VTC units.
• Assist foreign nationals with any IT needs.

Huntsville, Alabama, US

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Develop training materials and procedures, or train users in the proper use of hardware or software.

Huntsville, AL, US

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Monitor the system for equipment failure or errors in performance.
• Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging, and maintaining tapes.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Answer telephone calls to assist computer users encountering problems.

Washington, DC, US

• Performed general, scheduled, and unscheduled maintenance on electrical and electronic parts and components; pre-flight and post-flight inspections of electrical components, parts, and assemblies.
• Analyzed and interpreted data from testing and troubleshooting procedures to determine and implement necessary repairs. Inspected jet electrical systems to determine operational status and using those findings to.
• Ensured accurate, detailed, and timely maintenance of required records on each aircraft.
• Read and applied specifications of blueprints, technical orders, engineers drawings, and manufacturers technical manuals and documents.
• Installed, disassembled, repaired, and replaced a variety of subassemblies on the EA-6B Prowler.
• Utilized multimeters, height gauges, and electric/electronic measuring instruments. As well as hydraulic, pneumatic, and digital tools and equipment in performance of daily operations.