As PA to the General Manager, of an independent hotel, my role includes a variety of tasks and responsibilities. Some of my tasks and achievements include:• Duty Manager when on shift – responsible for ensuring the smooth running of the hotel, ensuring all departments are acting in the best interest of the guest at all times. This includes dealing with any face to face complaints from guests, staff issues, checking rooms are cleaned to standard and ready for arrivals, restaurant is serving… Show more As PA to the General Manager, of an independent hotel, my role includes a variety of tasks and responsibilities. Some of my tasks and achievements include:• Duty Manager when on shift – responsible for ensuring the smooth running of the hotel, ensuring all departments are acting in the best interest of the guest at all times. This includes dealing with any face to face complaints from guests, staff issues, checking rooms are cleaned to standard and ready for arrivals, restaurant is serving guests and customers correctly.• Manage and maintain HR records for every member of staff. • Check time-sheet completion and payroll tracker information from each department are completed correctly, this is for c60 staff.• Run payroll on a monthly basis using SAGE system.• Undertake annual stock take for each department at year end. • Process invoices, revenue and bank statement information onto SAGE and ensure suppliers are paid in a timely manner.• Responsible for ensuring the weekly ledgers and cash takings balance.• Control petty cash ensuring guidelines are adhered to and relevant paperwork is completed correctly. Check the cash held each week and ensure monies banked.• Action reference requests in a timely manner.• Manage all stationary orders for the hotel, including branded items.• Assist the sales department during busy periods.• Ensure rota is set and given to the Leisure team. Process members direct debit payments each month using Cashbacs system.• Deal with any staff queries on behalf of the General Manager.• Write and issue monthly newsletter, to keep staff informed of events at hotel and what is going on, when. • Implemented and manage STAR of the month recognition award within the hotel.• Chair and manage monthly staff meeting – to encourage bottom up management and so staff have a chance to feedback issues or raise ideas on better working practice. Show less

Management of relationship of senior stakeholders within the Specialist Group sector, giving advice and guidance on production of engaging communications. Working closely with Group HR teams to embed key initiatives using engaging and collaborative channels. Internal communications lead for the Distribution & Online function within Mainstream, driving the comms strategy for this area and ensuring alignment across Mainstream. Some of my key achievements during this time include:• Translating… Show more Management of relationship of senior stakeholders within the Specialist Group sector, giving advice and guidance on production of engaging communications. Working closely with Group HR teams to embed key initiatives using engaging and collaborative channels. Internal communications lead for the Distribution & Online function within Mainstream, driving the comms strategy for this area and ensuring alignment across Mainstream. Some of my key achievements during this time include:• Translating financial reporting for internal audience to understand• Global colleague opinion survey – roll-out of survey (which hadn’t been completed since 2012) to colleagues across the group. Accounting for language barriers and making it relevant to all areas of the group• Revamp of the internal careers portal to make it have a global look and feel• Creation and delivery of communications strategy for the Digital Transformation programme• Creation and delivery of strategy and plan for re-organisation of the Distribution and Online business• Delivery of roll-out of new self-service tool for colleagues to use to book annual leave, check pay-slips etc.• Revamp of content for HR colleagues housed on intranet site – making it more engaging and easy to follow• Introduction of new email template to make email communications more engaging and easy to read for colleagues• Stakeholder management of senior leaders and key people Show less

Business Partner acting as a trusted advisor to IT, managing stakeholder relationships at a senior board level. Developing creative and engaging communications strategy, and plans, to support change within IT and impacting colleagues Group-wide. Working with colleagues across the Group to ensure successful implementation of key initiatives. Some of my key achievements during this time include:• Creation and delivery of three major change announcements to colleagues. Resulting in a number of… Show more Business Partner acting as a trusted advisor to IT, managing stakeholder relationships at a senior board level. Developing creative and engaging communications strategy, and plans, to support change within IT and impacting colleagues Group-wide. Working with colleagues across the Group to ensure successful implementation of key initiatives. Some of my key achievements during this time include:• Creation and delivery of three major change announcements to colleagues. Resulting in a number of role reductions and complex change including offshoring. • Creation and execution of detailed communications to roll out new mobile device policy, Group-wide.• Communications plan created and executed implementing desktop/ laptop improvements across the Group.• Delivered complex communications plan to 'onboard' c1000 colleagues. • Delivery of the roll out to senior colleagues across the Group of the 'Bring your Own Device' project.• Revamp of Group IT colleague intranet site to fit with colleague requirements.• Lead measurement and audit across our communications channels, to allow it to inform and influence future campaigns. Show less

Seconded as communications expert to programme change director. Highly complex programme, which brought together the finance systems from the heritage Lloyds and HBOS businesses. Worked collaboratively with the programme change director to devise and develop a robust communications strategy. • Created and maintained dedicated colleague intranet site.• Organised and facilitated road show events ensuring delivery of consistent message to relevant teams.• Designed and wrote weekly &… Show more Seconded as communications expert to programme change director. Highly complex programme, which brought together the finance systems from the heritage Lloyds and HBOS businesses. Worked collaboratively with the programme change director to devise and develop a robust communications strategy. • Created and maintained dedicated colleague intranet site.• Organised and facilitated road show events ensuring delivery of consistent message to relevant teams.• Designed and wrote weekly & monthly newsletters – tailored for specific audience.• Embedded People Side of Change approach into work streams.• Driving force behind training needs analysis requirements.• Driving force behind reward & recognition schemes within the immediate and wider team.• Responsible for recruiting all contractors into the programme. Show less

Gave vital overview and input to external communications that were published using relevant media channels. Managed relationship with Group Press office and relationship with agencies engaged to assist the external communications strategy. Including the following:• Project managed the review and re-launch of new reward & recognition scheme. Created promotional material to embed scheme. • Project managed the review and development of the Asset Finance intranet site. Including the… Show more Gave vital overview and input to external communications that were published using relevant media channels. Managed relationship with Group Press office and relationship with agencies engaged to assist the external communications strategy. Including the following:• Project managed the review and re-launch of new reward & recognition scheme. Created promotional material to embed scheme. • Project managed the review and development of the Asset Finance intranet site. Including the decommissioning of the Asset Solutions intranet site. Show less

Seconded as project support to programme change director in the first large scale integration project for the Group - restructure of the Asset Finance business which included redundancies of c2000 colleagues. My main responsibility was as logistical control and governance. Ensured that c5000 colleagues impacted by the announcement where given the relevant message, at the same time on the same day. This involved managing several workstream teams, with colleagues from both heritage companies of… Show more Seconded as project support to programme change director in the first large scale integration project for the Group - restructure of the Asset Finance business which included redundancies of c2000 colleagues. My main responsibility was as logistical control and governance. Ensured that c5000 colleagues impacted by the announcement where given the relevant message, at the same time on the same day. This involved managing several workstream teams, with colleagues from both heritage companies of varying levels of seniority. • Measurement of delivery of the message, collating feedback and presenting that back to senior management team.• Ensured Group press office was fully briefed and ready to respond to media and government queries. • Created new role working with HR and the business giving robust advice and guidance on process to determine which colleagues would be made redundant. Preparation of detailed reports to present to senior management team gaining approval for cost of redundancy packages. Tracking the cost throughout the process. Show less

• Developed and maintain relationships with stakeholders.• Supported the managing director of a Division within Corporate: detailed preparation and presentation of publications for the MD to use at meetings within HBoS main board and corporate board.• Organised and attended meetings, lunches and events, for the MD, ensuring any actions required post the event was followed up.• Represented MD on projects that required liaising with and management of colleague's out-with the… Show more • Developed and maintain relationships with stakeholders.• Supported the managing director of a Division within Corporate: detailed preparation and presentation of publications for the MD to use at meetings within HBoS main board and corporate board.• Organised and attended meetings, lunches and events, for the MD, ensuring any actions required post the event was followed up.• Represented MD on projects that required liaising with and management of colleague's out-with the Division.• Wrote and delivered training and development programme (classroom based and on the job training) for new colleagues joining Asset Finance business. • Assisted the Asset Finance business in recruitment and selection.• Jointly wrote and delivered a training course for experienced Asset Finance colleagues on technical sales skills and processes.• Maintained and created strategic management information for the Divisional intranet site, internal publications and newsletters and ensuring key initiatives were rolled-out to the business in a clear and organised way.• Development of the Learning & Development framework for the Division by working closely with colleagues in L & D across the group to ensure delivery of leadership, personal development and technical training. Show less

• Responsible for the recruitment, and motivation of sales teams, both internal and external.• Provided ongoing training and development of individual colleagues in the team to achieve branch and individual targets.• Managed the team to maximise new business potential in the branch territory.• Accompaniment of sales team to provide on the job training and coaching.• Conducting one-to-one reviews and coaching with all team colleagues, defining objectives, expectations and… Show more • Responsible for the recruitment, and motivation of sales teams, both internal and external.• Provided ongoing training and development of individual colleagues in the team to achieve branch and individual targets.• Managed the team to maximise new business potential in the branch territory.• Accompaniment of sales team to provide on the job training and coaching.• Conducting one-to-one reviews and coaching with all team colleagues, defining objectives, expectations and identifying development areas.• Drove activity in all areas including cross sales in to the wider bank. Show less

• Managing, coaching and training a team of 15 internal sales representatives through the UK who supported the field based LCV Account Managers.• Created a customer-focussed team who were able to manage a variety of relationships under tight time constraints.• Developing and maintaining business relationships with larger LCV dealerships and handling any queries or problems.• Creation and management of a cross sales team who sold a range of insurance products to recently converted… Show more • Managing, coaching and training a team of 15 internal sales representatives through the UK who supported the field based LCV Account Managers.• Created a customer-focussed team who were able to manage a variety of relationships under tight time constraints.• Developing and maintaining business relationships with larger LCV dealerships and handling any queries or problems.• Creation and management of a cross sales team who sold a range of insurance products to recently converted asset finance customers. Show less

• Jointly wrote and delivered a sales training programme for new colleagues joining the business.• Field accompaniment with new and experienced colleague delivering on the job training and development. Feedback given to line managers and follow up sessions delivered. This was for business centre staff and key industry teams: Agriculture/ Print and Packaging/ Transport and Distribution/ Engineering/ Construction/ Broker/ Equipment Finance.

• Responsible for day-to-day management of team of six internal sales colleagues.• Managing a portfolio of LCV dealerships in partnership with a field based representative.• Creation and on-going management of database system.

Outbound and inbound telesales covering a dedicated area.

• Responsibility of sales for South East of England.

Internal sales to Lloyds TSB customers: mortgages, personal loans, new deposits, credit card transfers, relevant insurance products and referrals for life insurance and pensions.TrainingFocus on Excellence - fast track sales management programme which included the following modules: recruitment/ performance reviews/ motivation of teams and individuals/ presentation skills/ coachingJournalistic writing skillsNetworkingInsightsStakeholder managementProject… Show more Internal sales to Lloyds TSB customers: mortgages, personal loans, new deposits, credit card transfers, relevant insurance products and referrals for life insurance and pensions.TrainingFocus on Excellence - fast track sales management programme which included the following modules: recruitment/ performance reviews/ motivation of teams and individuals/ presentation skills/ coachingJournalistic writing skillsNetworkingInsightsStakeholder managementProject managementReport writing Show less