Manda Sutton Email & Phone Number

Texas, United States

United States

Shipping manager for online logistics company.

United States

• Customer service representative receiving up to 250 incoming calls a week from customers with questions and concerns regarding water utility service, including service activation/deactivation

United States

• Representative for the GM Customer Assistance Center, receiving up to 120 incoming calls a week from customers with product complaints and concerns; services an average of 100 contacts per week
• Utilize company tools to offer cost assistance to customers for vehicle repairs

Remote

• Unemployment Benefits Specialist for an American company that provides professional information technology recruiting, staffing, consulting, and business services to companies worldwide; largest privately held.
• Receives up to 100 incoming calls a week from claimants receiving Pandemic Unemployment Assistance in the State of New York; services an average of 100 contacts per week.

Sherman/Denison, Texas Area

• Proactively assisted clients over the phone and electronically; resolved questions and concerns while explaining products and services in detail that resulted in claim settlements.
• Assisted physicians with claims process and ensured approval; consistently settled all claims with zero denials.
• Assisted approximately 100 healthcare providers per week with inquiries regarding Medicare Part A claims. Consistently adhered to HIPPA privacy compliance.

Plano, Texas, United States

Answered incoming calls from customers from all over the country. Strategic-relationship/partnership-building skills -- listen attentively and solve problems creatively. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Excel within a service-oriented company.

Plano, Texas, United States

Dispatched for a high-volume security company. Provided contact to homeowners and business owners once alarms were set in a timely manner. Dispatched police and emergency units to the proper location when needed.

Plano, Texas, United States

• Managed approximately 30 calls per day five days a week; sustained a 96% customer satisfaction rate.
• Enrolled approximately 600 new members per month that generated upwards of $86K in revenue per year.
• Provided exceptional troubleshooting support that resulted in customers gaining access to their Netflix account 100% of the time.

Anna, Texas, United States

Answer all incoming calls to answer questions and schedule appointments. Assist veterinary technician with duties. Set up patient files for scheduled appointments using Infinity software

Book all service tickets with Reynolds and Reynolds software. Cashier for all parts and service transactions. Answer incoming calls to answer questions about parts and services. Schedule service appointments.

Plano, Texas, United States

Book all service tickets and cashier for all parts and service transactions. Internet and phone sales, including accepting credit applications for loan approvals. Outbound calls to schedule service appointments for maintenance for all three Central Kia locations.Received Warranty Administrator Certificate in April 2007.

Associate Of Arts And Sciences - Aas, Health Information/Medical Records Technology/Technician

Certification Of Completion, Medical Billing And Coding

Activities and Societies: Phi Theta Kappa, President's List

Associate Of Arts And Sciences - Aas, Surgical Technology/Technologist