Amanda Kennedy Email & Phone Number

Remote

• Assist consultants with data analysis and reporting on client benefit plans, including health insurance, retirement plans, and other welfare benefits.
• Conduct market research and competitor analysis to identify trends and best practices in employee benefits.
• Prepare presentations and other communication materials for clients, clearly explaining complex benefits information.
• Support with client meetings, taking detailed notes and ensuring all action items are captured.
• Stay up-to-date on relevant federal and state regulations impacting employee benefits.
• Contribute to the development and maintenance of our internal benefits knowledge base.

Gig Harbor, Washington, United States

• Responsible for ensuring data integrity of employee benefits information and conducting regular audits and root cause.
• Analysis for compliance purposes. Audits include employee data, dependent data, benefits elections including medical.
• Dental, vision, life, disability and 401(k). Escalation point beyond tier 2 for more complicated benefits inquiries/issues.
• Liaison with benefits carriers to build and/or maintain relationships. Interacts daily with benefits carriers too.
• Resolve/troubleshoot file issues.
• Subject matter expert as it relates to all ACA processes, including eligibility management, 1095-c reporting, etc.

Austin, Texas Metropolitan Area

• Analyze and format sensitive financial data for multiple clients across the platform using Excel
• Run quality checks on credit memo balances and update financial credit memo statuses using Excel
• Communicate directly with client and meet specific monthly and quarterly deadlines
• Daily use of Microsoft Excel/Google Sheets organizing large datasets, data cleaning and pivot tables.

Austin, Texas Area

• Ensure the security of the client’s platform by identifying and eliminating fraud
• Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively, maintained quality assurance levels above 95% consistently
• Investigate scams globally and use general knowledge of trends and cultures specific to countries all around the world
• Assist users with risk process workflows and work on a small team with select individuals to correspond with platform users
• Delivery lead for the Accent on Gender team and assisted in creating events and material to foster an inclusive and gender equal work environment

Austin, Texas Area

• Assess technical errors on the FEDEX website
• Execute troubleshooting measures to assist companies
• Maintain current SLA’s and time management with current tasks open
• Manage multiple incoming calls
• Provide exceptional customer service to customers via phone and chat to help navigate website and troubleshoot errors.

Orange County, California Area

• Review, analyze, and organize CPR training plans
• Data entry into Excel and Word documents, as well as Salesforce
• Manage Laguna Hills office four out of five days a week while traveling between it and corporate office
• Sign students in to classes and sign up potential clients to our services.

• Hire potential appraisers to our national panel
• Review and prepare appraisal reports to send to clients.
• Maintain quality accuracy above 90% consistently
• Assist appraisers and customers with different needs.

• Operations:
• Manage area of responsibilities to include stocking, pricing and appearance.
• Oversee sales inventory, visual housekeeping and security
• Assisting during busy holiday seasons and producing incredible sales results.Customer Relations & Service:
• Assist customers find available products that fit their needs.
• Maintain visually appealing and informative displays across sales floor

• Customer Relations & Service:
• Assist customers find available products that fit their needs.
• Maintain visually appealing and informative displays across sales floor
• Manage store calls while multitasking for the benefit of the company and guests.
• Inform guests about our new sales and promotions in a friendly manner.

Bachelor Of Arts - Ba, English Language And Literature, General, 4.17

Associate'S Degree, English Language And Literature/Letters