Amanda Kennedy Email & Phone Number

Richmond, Va, Us

Remote

• Assist consultants with data analysis and reporting on client benefit plans, including health insurance, retirement plans, and other welfare benefits.• Conduct market research and competitor analysis to identify trends and best practices in employee benefits.• Prepare presentations and other communication materials for clients, clearly explaining complex benefits information.• Support with client meetings, taking detailed notes and ensuring all action items are captured.• Stay up-to-date on relevant federal and state regulations impacting employee benefits.• Contribute to the development and maintenance of our internal benefits knowledge base.

Gig Harbor, Washington, United States

● Responsible for ensuring data integrity of employee benefits information and conducting regular audits and root cause.● Analysis for compliance purposes. Audits include employee data, dependent data, benefits elections including medical.● Dental, vision, life, disability and 401(k). Escalation point beyond tier 2 for more complicated benefits inquiries/issues.● Liaison with benefits carriers to build and/or maintain relationships. Interacts daily with benefits carriers too.● Resolve/troubleshoot file issues. ● Subject matter expert as it relates to all ACA processes, including eligibility management, 1095-c reporting, etc.

Austin, Texas Metropolitan Area

● Analyze and format sensitive financial data for multiple clients across the platform using Excel● Run quality checks on credit memo balances and update financial credit memo statuses using Excel● Communicate directly with client and meet specific monthly and quarterly deadlines● Daily use of Microsoft Excel/Google Sheets organizing large datasets, data cleaning and pivot tables.

Austin, Texas Area

● Ensure the security of the client’s platform by identifying and eliminating fraud ● Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively, maintained quality assurance levels above 95% consistently ● Investigate scams globally and use general knowledge of trends and cultures specific to countries all around the world ● Assist users with risk process workflows and work on a small team with select individuals to correspond with platform users● Delivery lead for the Accent on Gender team and assisted in creating events and material to foster an inclusive and gender equal work environment

Austin, Texas Area

● Assess technical errors on the FEDEX website ● Execute troubleshooting measures to assist companies● Maintain current SLA’s and time management with current tasks open● Manage multiple incoming calls● Provide exceptional customer service to customers via phone and chat to help navigate website and troubleshoot errors.

Orange County, California Area

● Review, analyze, and organize CPR training plans ● Data entry into Excel and Word documents, as well as Salesforce● Manage Laguna Hills office four out of five days a week while traveling between it and corporate office● Sign students in to classes and sign up potential clients to our services.

● Hire potential appraisers to our national panel ● Review and prepare appraisal reports to send to clients. ● Maintain quality accuracy above 90% consistently● Assist appraisers and customers with different needs.

Operations:● Manage area of responsibilities to include stocking, pricing and appearance.● Oversee sales inventory, visual housekeeping and security● Assisting during busy holiday seasons and producing incredible sales results.Customer Relations & Service: ● Assist customers find available products that fit their needs.● Maintain visually appealing and informative displays across sales floor● Manage store calls while multitasking for the benefit of the company and guests.● Inform guests about our new sales and promotions in a friendly manner.

Customer Relations & Service: ● Assist customers find available products that fit their needs.● Maintain visually appealing and informative displays across sales floor● Manage store calls while multitasking for the benefit of the company and guests.● Inform guests about our new sales and promotions in a friendly manner.

Bachelor Of Arts - Ba, English Language And Literature, General, 4.17

Associate'S Degree, English Language And Literature/Letters