Amanda Dalton Email & Phone Number

Queensland, Australia

Mission Beach

Working in our family business to develop new strategies that set us apart from local competitors. Leading the way in offering a whole health approach and adapting to the changing needs of the market and the community through the challenges of Covid and moving towards a health first industry- Staff Management/Training and Development- Supplier Management and Negotiations- Product development strategy, stock management and merchandising- Multiplatform Management - Store… Show more Working in our family business to develop new strategies that set us apart from local competitors. Leading the way in offering a whole health approach and adapting to the changing needs of the market and the community through the challenges of Covid and moving towards a health first industry- Staff Management/Training and Development- Supplier Management and Negotiations- Product development strategy, stock management and merchandising- Multiplatform Management - Store Website, Social Platforms and 3rd party booking systems- Dispensing Prescriptions, handling S2/S3 enquiries, managing medication packing service- General duties including; stocking shelves, serving customers, liaising with the Pharmacist- Supporting staff in adopting new processes and system changes to drive the business- Working with the wider LiveLife group to develop customer letters to implement a new customer account system- Analysis and review of the LiveLife group social media platforms and strategy to align social media messaging and brand tone Show less

Mission Beach

Managed the end to end process of setting up and operating a clothing/gift store in Mission Beach- Developing systems and processes for the operation of the business- Supplier management and negotiations- Worked with stakeholders to develop and implement planning applications and approvals- Designed and outfitted the store, branding and merchandise- Managed all financial aspects of the business operation- Employed and supported staff to work within the business-… Show more Managed the end to end process of setting up and operating a clothing/gift store in Mission Beach- Developing systems and processes for the operation of the business- Supplier management and negotiations- Worked with stakeholders to develop and implement planning applications and approvals- Designed and outfitted the store, branding and merchandise- Managed all financial aspects of the business operation- Employed and supported staff to work within the business- Handed over the business operation once successfully up and running Show less

Mission Beach

Working in rural Queensland supporting the practising Accountant with the following duties:- Management and preparation of client quarterly Business Activity Statements- Maintenance of client General ledger and preparation of Financial Statements- Preparation of client Profit & Loss- Liaising with clients and the Australian Tax Office- Appointments with clients to gather information for the preparation of Annual Tax Returns- General Administrative Duties and… Show more Working in rural Queensland supporting the practising Accountant with the following duties:- Management and preparation of client quarterly Business Activity Statements- Maintenance of client General ledger and preparation of Financial Statements- Preparation of client Profit & Loss- Liaising with clients and the Australian Tax Office- Appointments with clients to gather information for the preparation of Annual Tax Returns- General Administrative Duties and Bookkeeping Show less

South Mission Beach, Queensland

Just Digital Consulting specialises in creating and implementing cross channel digital strategies with a special focus towards new platform technology and use of videoSpecialities include: - You Tube Content Planning and Channel Management- Other video channels including personalised video and 1 to many- Digital Project Management- Driving transactional growth through social platforms- Best practise operating guidelines for online assisted service (forums,social… Show more Just Digital Consulting specialises in creating and implementing cross channel digital strategies with a special focus towards new platform technology and use of videoSpecialities include: - You Tube Content Planning and Channel Management- Other video channels including personalised video and 1 to many- Digital Project Management- Driving transactional growth through social platforms- Best practise operating guidelines for online assisted service (forums,social response and video etc)Examples of work completed: - Rebranding local estate agents, including digital strategy and new website - Creation of social training material for use by 3rd party training providers- Developed social media strategy and marketing plan for local council campaigns - Creation and delivery of social media training for local community groups and charities Show less

Sydney Area, Australia

Accountable for the integrating social media and new innovations into the digital Sales and Service experience for Optus customers. Including developing and implementing a strategy for Online Sales and Service to deliver the social media components of Cross-channel CE and managing the integration of these into Physical (Retail) and Voice (T-Sales and Care) channels.- Providing strategic guidance regarding new innovations in the digital space such as social sales and transactions… Show more Accountable for the integrating social media and new innovations into the digital Sales and Service experience for Optus customers. Including developing and implementing a strategy for Online Sales and Service to deliver the social media components of Cross-channel CE and managing the integration of these into Physical (Retail) and Voice (T-Sales and Care) channels.- Providing strategic guidance regarding new innovations in the digital space such as social sales and transactions, personalised video and de-centralised social platforms- Delivered and Managed E2E process for all educational video content through to the customer- Managed multiple vendor relationships to implement new processes and infrastructure into the businessDeveloped a strategy for the use of personalised video and 1 to many content leveraging You Tube as a platform- Created an operational model for a social sales team to drive new opportunities and ways of working socially- Implemented social management and listening tools to maximise the opportunity to engage through social platforms- Represent Digital division input into the business Social Media Strategy with a focus towards influencing the use of emerging technology to provide customers with a ‘Channel of Choice’- Managed project timelines and processes within Capex and Opex considerations Show less

Gateshead, United Kingdom

Responsible for leading the business to generate customer Help and Support videos and create an online channel dedicated to the socialisation of videos with customers to support contact reduction and provide a channel of choice.• Lead the production of over 50 Customer Education videos • Set up to dashboards to measure the volume of video views, referring sites and URL’s, user devices used• Created an adoption and comms plan to ensure videos are promoted at every opportunity… Show more Responsible for leading the business to generate customer Help and Support videos and create an online channel dedicated to the socialisation of videos with customers to support contact reduction and provide a channel of choice.• Lead the production of over 50 Customer Education videos • Set up to dashboards to measure the volume of video views, referring sites and URL’s, user devices used• Created an adoption and comms plan to ensure videos are promoted at every opportunity with customers and internal staff onshore and offshore• Consistently managed multiple stakeholders as well as co-ordinated all internal delivery teams eg. Brand, eCommerce, Marketing• Lead and managed the relationship with creative agencies to deliver the new YouTube Educational channel • Lead conversations with Legal teams to ensure product references meet regulations and standards• Managed video agencies and lead commercial conversations to ensure video delivery was kept within budget and brand standards• Created video guidelines, principles and best practice processes for internal teams and agencies• Created Social Media Operating ManualResponsible for leading a workstream within the Self-Care Adoption Programme which underpins the organisational cultural step change from a telephone contacts based organisation to a multi-channel approach: • Socialising and implementing Self-Care adoption initiatives across customer contact• Working with senior stakeholders to agree requirements for adoption activities and provide regular progress updates• Supporting and creating governance processes to create and review materials• Creation and delivery of a project plan to migrate new and existing cable staff accounts to eBilling and My Virgin Media• Creation and delivery of a project plan to design and launch a new internal site to support the business with their knowledge and application of Self Care Show less

Stockton Upon Tees, England

• Managing a team of agents to meet and exceed department KPI’s• Review compliance documents and reports• Resolve escalated customer issues• Call monitoring to coach and develop agents • Manage team credit spend and cost to the business• Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary, policy procedures etc. • Creating and maintaining accurate and comprehensive records.• Recruit new team members through interview and aid… Show more • Managing a team of agents to meet and exceed department KPI’s• Review compliance documents and reports• Resolve escalated customer issues• Call monitoring to coach and develop agents • Manage team credit spend and cost to the business• Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary, policy procedures etc. • Creating and maintaining accurate and comprehensive records.• Recruit new team members through interview and aid inductionIn addition to my role I liaised with other departments to work on projects directly impacting processes within the business which included managing a project which impacted multi-site processes with proven results. Show less

Agent & Team ManagerProcessing Customer orders when they move home including:-upselling/cross selling- meeting quality standardsManaging a team of 13/14 individuals

Newcastle Upon Tyne, United Kingdom

Summer Internship to review the marketing strategy for the company and propose recommendations

Newcastle Upon Tyne, United Kingdom

Served customers with Food and Beverages

Newcastle Upon Tyne, United Kingdom

Corner shop, Newsagents, General Store

Newcastle Upon Tyne, United Kingdom

Processed customer photos using the Photo lab, dealt with customer complaints and issues when they arrived in store. Provided enhanced customer experiences where needed. Dealt with refunds and exchanges

2:1, Business With Psychology

Studied Business with Psychology as a minor subject. Dissertation was on the effectiveness of training within a contact centre environment.

Education record

Activities and Societies: Philosopy, Theology and Ethics Debates Studied GCSE's and A-Levels