Amanda Dalton Email & Phone Number

Queensland, Australia

Mission Beach

Working in our family business to develop new strategies that set us apart from local competitors. Leading the way in offering a whole health approach and adapting to the changing needs of the market and the community through the challenges of Covid and moving towards a health first industry- Staff Management/Training and Development- Supplier Management.

Mission Beach

Managed the end to end process of setting up and operating a clothing/gift store in Mission Beach- Developing systems and processes for the operation of the business- Supplier management and negotiations- Worked with stakeholders to develop and implement planning applications and approvals- Designed and outfitted the store, branding and merchandise.

Mission Beach

Working in rural Queensland supporting the practising Accountant with the following duties:- Management and preparation of client quarterly Business Activity Statements- Maintenance of client General ledger and preparation of Financial Statements- Preparation of client Profit & Loss- Liaising with clients and the Australian Tax Office- Appointments with.

South Mission Beach, Queensland

Just Digital Consulting specialises in creating and implementing cross channel digital strategies with a special focus towards new platform technology and use of videoSpecialities include: - You Tube Content Planning and Channel Management- Other video channels including personalised video and 1 to many- Digital Project Management- Driving transactional.

Sydney Area, Australia

Accountable for the integrating social media and new innovations into the digital Sales and Service experience for Optus customers. Including developing and implementing a strategy for Online Sales and Service to deliver the social media components of Cross-channel CE and managing the integration of these into Physical (Retail) and Voice (T-Sales and Care).

Gateshead, United Kingdom

• Responsible for leading the business to generate customer Help and Support videos and create an online channel dedicated to the socialisation of videos with customers to support contact reduction and provide a channel.
• Lead the production of over 50 Customer Education videos
• Set up to dashboards to measure the volume of video views, referring sites and URL’s, user devices used
• Created an adoption and comms plan to ensure videos are promoted at every opportunity… Show more Responsible for leading the business to generate customer Help and Support videos and create an online channel dedicated.
• Created an adoption and comms plan to ensure videos are promoted at every opportunity with customers and internal staff onshore and offshore
• Consistently managed multiple stakeholders as well as co-ordinated all internal delivery teams eg. Brand, eCommerce, Marketing

Stockton Upon Tees, England

• Managing a team of agents to meet and exceed department KPI’s
• Review compliance documents and reports
• Resolve escalated customer issues
• Call monitoring to coach and develop agents
• Manage team credit spend and cost to the business
• Understand and utilise the Human Resources procedures e.g. Absence, performance, disciplinary, policy procedures etc.

Agent & Team ManagerProcessing Customer orders when they move home including:-upselling/cross selling- meeting quality standardsManaging a team of 13/14 individuals

Newcastle Upon Tyne, United Kingdom

Summer Internship to review the marketing strategy for the company and propose recommendations

Newcastle Upon Tyne, United Kingdom

Served customers with Food and Beverages

Newcastle Upon Tyne, United Kingdom

Corner shop, Newsagents, General Store

Newcastle Upon Tyne, United Kingdom

Processed customer photos using the Photo lab, dealt with customer complaints and issues when they arrived in store. Provided enhanced customer experiences where needed. Dealt with refunds and exchanges

2:1, Business With Psychology

Studied Business with Psychology as a minor subject. Dissertation was on the effectiveness of training within a contact centre environment.

Education record

Activities and Societies: Philosopy, Theology and Ethics Debates Studied GCSE's and A-Levels