Manda Gillard Email & Phone Number

Chester, United Kingdom

In this role, I led and managed the migration of MBNA credit card customers to Lloyds’ platform for the Card and Fraud Operations section. I worked collaboratively with Business Operations, Risk, Change and Technical teams and led a team of 80 colleagues to successfully deliver this project over a single migration weekend. To achieve this, I identified.

Port Sunlight, Merseyside, United Kingdom

I delivered the global implementation and communication of the Concur Travel and Expense system to over 100k users across 62 countries in an agreed timeframe. To achieve this, I engaged with key contacts in each country, created roll-out plans to ensure all regions were fully prepared for implementation and that communications and learning materials met.

Chester, United Kingdom

I was solely responsible for delivering this complex, high profile end-to-end remediation project to rectify and refund loan customers who had been overcharged, the results of which delivered refunds to 19k customers. Managing the project, I completed a significant data analysis to identify and track impacted customers, engaged with key stakeholders to.

Chester, United Kingdom

In this role I project managed and implemented process change relating to PPI complaint handling to meet regulatory requirements and the bank’s governance procedures. To achieve this, I worked collaboratively with operational areas and other PPI sites to ensure impacted areas were fully engaged, changes were aligned with best practice and customer service.

Chester, United Kingdom

Initially contracted to assess and analyse customer complaints before taking on the role of Change Manager/Project Manager. In this role I ensured that all FCA regulations, company guidelines, processes and procedures were followed and that customers were treated fairly.

Chester, United Kingdom

This role encompassed full channel management and all elements of campaign management and execution, including developing the marketing message, writing scripts, data and campaign briefings, and forecasting and managing costs against budgets. I managed the day-to-day campaign performance, monitoring against targets and devising strategies to ensure targets.

Liverpool, United Kingdom

Msc, Sports Science

Ma, Engineering Science

Activities and Societies: Netball Blue and Vice Captain of Club, Badminton Half Blue and Captain and Treasurer of Club