Knowledge Management Specialist for the Lumen electronic Document Management System which employs the use of traditional and digital learning approaches to develop and implement innovative, creative, and effective ways to strategically capture and share technical knowledge, leverage good practices, and ITIL-based continual improvement across Lumen. Responsible for a wide variety of activities related to identifying, managing, packaging, and disseminating key information to advance technical practice and provide practitioners with the tools needed to conduct better development work. Leads and supports learning events, conduct research, produce resources and guidance, and facilitate ongoing content development and engagement. Responsible for modifications and enhancements to software as required to meet business needs. A great understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities.• Researches, writes, edits, and proofreads complex technical data for use in documents or sections of documents such as manuals, procedures, and specifications to provide internal and external customers and stakeholders with information regarding technical areas in a more consumable way.• Supports the development, implementation, and enculture of the organizational Knowledge Management framework, strategy, policies, process, and procedures.• Collaborates openly and effectively with a range of stakeholders, SMEs, and teams to analyze underperforming content and suggest ways to enhance it. • Developed a knowledge sharing strategy to increase the accessibility and usage of knowledge. • Knowledge Management main point of contact. • Supports business transformation and continual process improvement efforts. • Developed, implemented, and maintains electronic document processing, retrieval, and distribution system. • Supports internal and external audits for multiple company-wide certification renewals.

• Directs the daily activities of the technology purchasing function. Reviews technology purchasing decisions and orders for both the IT department and other departments within the university. Experience with IT hardware and software licensing agreements such as working with a vendor of technology or within in IT procurement group. Assist in the development of specifications for RFPs and solicitation of bids from vendors. Serves as a liaison between vendors and IT staff. Acts as a central resource for current hardware and software equipment specifications for department programmer and user support staff, and purchasing division employees. Discusses equipment specifications with vendors. Initiates and monitors the return of items received, including contact with suppliers as needed. Updates the asset tracking and inventory system as new hardware and software is received. Creates spreadsheets to track professional services and data communication expenditures within Information Technology. • Assists with the processing of University disbursements, reviews disbursements to ensure compliance with legal guidelines, University policies and budgetary constraints. Maintains and reconciles University financial accounts; maintains Financial Records System (FRS) and other financial records, prepares and verifies journal entries, assists with month-end and year-end closings, prepares and distributes reports. Prepares and processes confidential correspondence, reports, agendas, and general papers.Key Achievements:• Active member of the Information Technology Services Workplace Culture and Diversity Council.• Manages two student interns.

• Provided superior guest service, friendliness, and restaurant cleanliness using the restaurant's proven system and routines. Promptly greeted, escorted, and directed guests in a warm, friendly manner. Prepared itemized checks and discreetly handled payment complications. Extensive experience in coordinating entire station and communicating with front- and back-of-the-house personnel to provide a dining experience that met or exceeded guest expectations.Key Achievements:• Earned overall rating of 4 out of 5 on performance reviews, with citations for superiority in areas including work volume, accuracy and quality, ability to learn and master new concepts, positive work ethic, product knowledge, and commitment to providing unsurpassed service.• Taught and trained new employees on Olive Garden’s products and procedures for three different staff positions in the restaurant.• Accepted into and completed Olive Garden’s Foundations to Leadership pre-management training program

• Professional and cheerful first point of contact. Answered multiple phone line system, screened and transferred calls appropriately. Handled multifaceted clerical tasks (data entry, filing, records management, billing, and inventory) for the home health care company office staff. Provided timely, courteous, and knowledgeable response to information requests, and scheduled appointments and interviews for employment and client intake.Key Achievements:• Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new employees and clients. Established strong relationships to gain support and effectively achieve results. • Helped coordinate recruitment events that contributed to full staffing and proper shift rotations.• Entrusted with opening the office daily and handling confidential, time-sensitive material.

• Managed a staff of 4-10 in the areas of sales and customer service, cash management, territories, sales forecasting, employee relations, and merchandising for the promotional marketing company. Coached and mentored new employees in customer-service processes and company policies. Offered information on promotions and discounts, which encouraged more foot-traffic for clients.Key Achievements: • Represented the prestigious image of clients in the sports and entertainment field as well as various other industries in a position requiring public contact.• Received Leader/Trainer of the Year award for the St. Louis region in 2004.• Conducted interviews for employment and employee promotions.Key Achievements: Represented the prestigious image of clients in the sports and entertainment field as well as various other industries in a position requiring public contact.Received Leader/Trainer of the Year award for the St. Louis region in 2004.Conducted interviews for employment and employee promotions.