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Muralimohan Mandala Email & Phone Number
Metrics Analyst - Customer Success
at
iCIMS
1 work email found
@ceipal.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Metrics Analyst - Customer Success
Location
Hyderabad, Telangana, India
Company size
Who is Muralimohan Mandala? Overview
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Quick answer
Muralimohan Mandala is listed as Metrics Analyst - Customer Success at iCIMS, a with 462 employees, based in Hyderabad, Telangana, India. AeroLeads shows a work email signal at ceipal.com and a matched LinkedIn profile for Muralimohan Mandala.
Muralimohan Mandala previously worked as Senior Business Operations Analyst at Ceipal and Management Trainee - Business Operations at Ceipal. Muralimohan Mandala holds Post Graduate Diploma In Management (Pgdm), Marketing And Ba&It from Institute Of Management Technology, Nagpur.
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Email format at iCIMS
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*@ceipal.com
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Profile bio
About Muralimohan Mandala
At Ceipal, our team's dedication to excellence is reflected in our innovative approaches to reducing customer churn and enhancing support processes. My role as Senior Business Operations Analyst has centered on deploying Totango and Ceipal Assist, which has been pivotal in optimizing our customer support workflows and strengthening team collaboration.With a robust educational foundation from IMT Nagpur in Marketing and Business Analytics & IT, combined with a BTech in Civil Engineering, my analytical and project management skills are well-honed. These skills, alongside my commitment to customer success, have played a significant role in automating support processes and delivering insights that have led to increased customer engagement and retention.
Listed skills include Leadership, Performance Dashboards, Presentation Skills, Customer Success, and 54 others.
Current workplace
Muralimohan Mandala's current company
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Icims
4 roles
Muralimohan Mandala work experience
A career timeline built from the work history available for this profile.
Senior Business Operations Analyst
CurrentChurn Analysis: Conducted root cause analyses to pinpoint primary factors influencing customer churn, delivering actionable insights to management for targeted retention strategies.Customer Success Enablement: Partnered with management to automate and enhance support processes, boosting overall efficiency and leading to improved customer satisfaction and lower churn rates.Platform Implementations: Led the implementation and management of Ceipal Assist (internal ticketing platform) and Totango (customer success tool), optimizing support workflows and fostering team collaboration.Risk Analysis: Performed thorough root cause analyses on identified high-risk accounts to uncover underlying issues, implementing strategies to mitigate risks and prevent customer churn.CRM Management: Oversaw backend configurations and integrations within Ceipal's internal CRM, aligning system capabilities with operational requirements based on CSM feedback.Ticketing Operations: Managed daily operations of the FreshDesk ticketing system, ensuring efficient workflows and timely resolution of issues.Data Management: Maintained comprehensive records of ticket volume, account assignments, high-risk clients, and churn metrics to facilitate data-driven decision-making.Account Management Audits: Executed comprehensive audits of account management services, assessing the performance of Customer Success Managers (CSMs) in client service delivery and evaluating CSM-client relationship effectiveness.Performance Metrics Management: Developed and published key performance indicators (KPIs) for CSMs, including Customer Satisfaction (CSAT), Service Level Agreements (SLA), and Quality Audit results, promoting accountability and performance enhancement.
Nov 2022 - Present
Management Trainee - Business Operations
May 2022 - Oct 2022
Business Development Intern
B2B lead generation and sales in IT and financial services.Social media and email marketing, including running email campaigns, creating social media posts.Preparing sales documents and presentations for sales enablement.
Apr 2021 - Jun 2021
4 education records
Muralimohan Mandala education
Post Graduate Diploma In Management (Pgdm), Marketing And Ba&It
Bachelor Of Technology - Btech, Civil Engineering, First Class
Higher Secondary, Science (M.P.C), A
Narayana Junior College, Visakhapatnam
Secondary, 9.0/10
FAQ
Frequently asked questions about Muralimohan Mandala
Quick answers generated from the profile data available on this page.
What company does Muralimohan Mandala work for?
Muralimohan Mandala works for iCIMS.
What is Muralimohan Mandala's role at iCIMS?
Muralimohan Mandala is listed as Metrics Analyst - Customer Success at iCIMS.
What is Muralimohan Mandala's email address?
AeroLeads has found 1 work email signal at @ceipal.com for Muralimohan Mandala at iCIMS.
Where is Muralimohan Mandala based?
Muralimohan Mandala is based in Hyderabad, Telangana, India while working with iCIMS.
What companies has Muralimohan Mandala worked for?
Muralimohan Mandala has worked for Icims, Ceipal, and Skygoal® Inc.
How can I contact Muralimohan Mandala?
You can use AeroLeads to view verified contact signals for Muralimohan Mandala at iCIMS, including work email, phone, and LinkedIn data when available.
What schools did Muralimohan Mandala attend?
Muralimohan Mandala holds Post Graduate Diploma In Management (Pgdm), Marketing And Ba&It from Institute Of Management Technology, Nagpur.
What skills is Muralimohan Mandala known for?
Muralimohan Mandala is listed with skills including Leadership, Performance Dashboards, Presentation Skills, Customer Success, Google Workspace, Root Cause Analysis, Mailchimp, and Sales.
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