• Verify that computer system resources are available and are being used to their full potential• Manage the IT Assets to ensure appropriate use and maintenance of all projects, including infrastructure and enterprise applications.• Ensure IT Policy compliance and processes are carried out in accordance with the established standard• Design and implementation of IT Infrastructure• Training the Support Engineer with best of infrastructure knowledge.• Making sure the SLA’s are… Show more • Verify that computer system resources are available and are being used to their full potential• Manage the IT Assets to ensure appropriate use and maintenance of all projects, including infrastructure and enterprise applications.• Ensure IT Policy compliance and processes are carried out in accordance with the established standard• Design and implementation of IT Infrastructure• Training the Support Engineer with best of infrastructure knowledge.• Making sure the SLA’s are met.• Sharing monthly reports.• Conducted regular performance tuning and optimization to ensure that the infrastructure was running efficiently.• Assisting / Evaluating IT Projects and Handling Escalations.• Implementing new workflow process• Automating process flows• Managed multiple projects successfully• Handling company domain and website maintenance• Created helpful SOP’s• Successfully planned, designed, and implemented the IT infrastructure for two new extended office locations.• Worked closely with cross-functional teams to understand their technical requirements and ensure that the infrastructure met their needs. Show less

• Service Now Inventory, Ticketing and Reporting.• Jira Ticketing• Palo-Alto Firewall Policy Implementation and Maintenance.• Symantec VIP Access Management.• Pulse VPN connectivity.• Sentinel One Management and Remote Deployment.• Ring Central cloud-based communications and collaboration solutions.• SCCM Software Management and Installation.• Responsibility of Implementing, Installation & Technical Support to all Users.• Installation & Maintenance of All… Show more • Service Now Inventory, Ticketing and Reporting.• Jira Ticketing• Palo-Alto Firewall Policy Implementation and Maintenance.• Symantec VIP Access Management.• Pulse VPN connectivity.• Sentinel One Management and Remote Deployment.• Ring Central cloud-based communications and collaboration solutions.• SCCM Software Management and Installation.• Responsibility of Implementing, Installation & Technical Support to all Users.• Installation & Maintenance of All Server• Responsibility of Servers installation, maintenance & optimization.• Handling a wireless connectivity & provide a Technical support On Site.• Monitoring Lease Lines, Virus Infection on Site.• Manage the IT Assets ensuring proper utilization and maintenance • Ensure IT Policy compliance / processes are followed as per the guidelines laid down • Enterprise Systems support vendor management • Advise management on the requirements of IT • Network Designing and Implementation • Active Directory DC/ADC/DNS/DHCP • Administration of Servers Windows 2008/2012 R2, Mail Server. • Maintenance activities and Server health check is done periodically • Manage security, Network administration, Backup and recovery Monitor and maintain stability of Servers operating in Windows 2003/2008R2/2012 R2 • Backup and restore of Databases on daily, weekly and monthly basis Installing and configuring latest Antivirus software provided by 3rd party company updating all the Servers with the latest patches.• Maintaining Hardware & Software inventory And UPS and Printer Management• Also Provided Telephonic and/ or remote Service Support to Customers.Maintained & troubleshoot video & Audio (Polycom) conferencing devices Show less

Overall IT Management & Fulfilling RequirementsServer & Asterisk Dialer Working & Maintainance Responsibilities

To Troubleshoot Problems, Desktop & Server Installation & Maintenance, With Support.Handled Sites for ACMA Computers Ltd:1. Nelco 2. Siyarams 3. Metis Insurance Broking 4. Percept Media 5. Parle Global

Worked On Site With Gateways (Computer & Desktop Server Assembling)NYK Lines (Desktop Engineer)Anand Rathi (Desktop & Server Engineer)

Worked With Local ISP Provider For One Year

Anand Rathi (As a Desktop & Server Engineer)

To look after clients line installation, Router Installation, Site Survey