Profile Summary A results-driven IT Professional with strong experience in ITSM, Client Handling, Operations Management, Program Management, Project Management with governance and team management experience in compliance with organizational guidelinesIn-depth expertise in projects/programs for the analysis, troubleshooting, and support of large-scale systems in the Manufacturing domainExcellence in continuously evolving RPA Technology to both technology leaders and business managers to help organization meet business challengesWorked closely with project stakeholders, subject matter experts and development staff to identify the requirements and materialize the solutionsExperienced in conducting Root Cause Analysis to find defects and providing immediate resolutions; experience in risk-mitigating activities and implementing the requirements into systems solutions by preparing requirement and functional documentsSkilled in mapping clients’ business requirements and translating these requirements into functional specifications, services, and custom solutions with successful project executionProven ability to manage multiple priorities, commitments and projects and demonstrated proficiency in providing mentoring and training to the staff