Manda Van Os Email & Phone Number

Penticton, British Columbia, Canada

Calgary, Alberta, Canada

Worked with a cleaning team to service hotels, offices and other commercial buildingsAdhered to professional house cleaning checklist including household kitchens, bathrooms, bedrooms, living rooms, as well as other select rooms and specific requests for product use and how/what to cleanResponded to requests from patrons for linens and toiletriesDusted picture frames and wall hangings with clothHand-dusted and wiped down office furniture, fixtures and window sills to keep areas… Show more Worked with a cleaning team to service hotels, offices and other commercial buildingsAdhered to professional house cleaning checklist including household kitchens, bathrooms, bedrooms, living rooms, as well as other select rooms and specific requests for product use and how/what to cleanResponded to requests from patrons for linens and toiletriesDusted picture frames and wall hangings with clothHand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortableDisposed of trash and recyclables each visit to avoid waste buildupUsed chemicals by following safety protocols and procedures to avoid burns and injuries - natural productsDaily, operated the work vehicle with a team of 1-3 other team members, to and from scheduled homes/businesses, managed a time appropriate team schedule and mileage, decided beneficial placements according to skills and knowledge, trained team members, restocked the vehicle after work everyday and every morning according to usage Show less

Calgary, Alberta, Canada

Maintained supply levels in counter and customer areas to meet typical demandsCreated wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scoresRecommended products based on solid understanding of individual customer needs and preferencesElevated customer loyalty by using strong communication abilities to resolve customer problemsControlled line and crowd with quick, efficient serviceSanitized equipment and wiped down… Show more Maintained supply levels in counter and customer areas to meet typical demandsCreated wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scoresRecommended products based on solid understanding of individual customer needs and preferencesElevated customer loyalty by using strong communication abilities to resolve customer problemsControlled line and crowd with quick, efficient serviceSanitized equipment and wiped down counters and tables to prevent spread of germsPrevented infections and maintained store professionalism by cleaning and sanitizing work areas dailyConstantly expanded personal knowledge of coffee styles and varietiesMaintained espresso equipment and performed minor repairs to keep coffee machines functioning properlyCreated original artwork for specials board display dailyProvided in-depth information to customers on beverage preparation and offered samples of latest brewsMemorized recipes for specialty coffee beverages and seasonal offeringsMaintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipmentComplied with standards for merchandising, stocking and storing productPleasantly interacted with customers during hectic periods to promote fun, positive environmentUpsold specialty items with beverages, increasing store salesCultivated to recall customers' names and address each by nameEngendered customer loyalty by remembering personal preferences and allergy informationMade and served brand-specific café beverages per day with speed, quality and consistencyRestocked display cases with attractive arrangements to promote specialty food items like bagels and muffinsCleaned counters, machines, utensils and seating areas dailyLearned every menu preparation and numerous off-label drinks to meet all customer needsListened carefully to customer requests and created personalized, delicious beverages, which improved sales Show less

Calgary, Alberta, Canada

Prepared food, fresh or packaged; including washing, peeling, and cutting fruits and vegetables in advance to save time on food preparationPrepared dishes for catering events or during high-volume shiftsPrepared fresh pizza, panini's, sushi, and breakfast/lunch foods; made food according to standard recipes with requested changes for customer satisfactionSet up and prepared cooking supplies and workstations during opening and closing to maximize productivityAccepted… Show more Prepared food, fresh or packaged; including washing, peeling, and cutting fruits and vegetables in advance to save time on food preparationPrepared dishes for catering events or during high-volume shiftsPrepared fresh pizza, panini's, sushi, and breakfast/lunch foods; made food according to standard recipes with requested changes for customer satisfactionSet up and prepared cooking supplies and workstations during opening and closing to maximize productivityAccepted opportunities to learn new skills, improve performance and cross-train for other positionsOperated standard kitchen equipment with focus on safety and sanitationRestocked supplies and prepared additional ingredients during downtime for expected busy periods Show less

Calgary, Alberta, Canada

Processed orders and sent to kitchen employees for preparationShared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestQuickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictionsDisplayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in businessCarried out complete opening, closing and shift change… Show more Processed orders and sent to kitchen employees for preparationShared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestQuickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictionsDisplayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in businessCarried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needsCollected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawerStrategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problemsPrevented food spoilage by monitoring dates, rotating stock and following proper storage procedures Packaged and stored food products following proper handling and preservationSanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelinesMeasured, mixed and cooked ingredients following directions and nutritional restrictionsKept workstation and equipment clean, organized, sanitized and sufficiently stockedPlanned and organized food preparation activities from chopping ingredients to platingCleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loadsPrepared food orders to support waitstaff and other team membersWashed, peeled and cut fruits and vegetables in advance to save time on food preparationOperated cash register for cash, check and credit card transactions with excellent accuracy levelsWorked flexible schedule and extra shifts to meet business needsUsed POS system to enter orders, process payments and issue receiptsConducted inventory counts by adding each item in stock and documenting in computer system Show less

Kelowna, British Columbia, Canada

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestChecked identification for minimum age for sale of alcoholic beveragesMaintained customer satisfaction with timely table check-ins to assess food and beverage needsGreeted new customers, discussed specials and took drink ordersUpsold drink specialty items, wine selections and desserts to increase overall sales and exceed targetsFolded napkins and prepared… Show more Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestChecked identification for minimum age for sale of alcoholic beveragesMaintained customer satisfaction with timely table check-ins to assess food and beverage needsGreeted new customers, discussed specials and took drink ordersUpsold drink specialty items, wine selections and desserts to increase overall sales and exceed targetsFolded napkins and prepared silverware sets to provide adequate supply for host stationKept server areas clean and stocked to increase efficiency while working tablesUsed cash registers and credit card machines to cash out customersEnlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping foodCollaborated with kitchen staff to correctly update customers on unavailable dishes and wait timesApplied comprehensive knowledge of wine, cider and beer to increase daily beverage salesBussed and reset tables to keep dining room and work areas cleanSustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managersWorked with POS system to place orders, manage bills and handle complimentary items. Show less

Kelowna, British Columbia, Canada

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestChecked identification for minimum age for sale of alcoholic beveragesMaintained customer satisfaction with timely table check-ins to assess food and beverage needsGreeted new customers, discussed specials and took drink ordersUpsold drink specialty items, wine selections and desserts to increase overall sales and exceed targetsFolded napkins and prepared… Show more Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestChecked identification for minimum age for sale of alcoholic beveragesMaintained customer satisfaction with timely table check-ins to assess food and beverage needsGreeted new customers, discussed specials and took drink ordersUpsold drink specialty items, wine selections and desserts to increase overall sales and exceed targetsFolded napkins and prepared silverware sets to provide adequate supply for host stationKept server areas clean and stocked to increase efficiency while working tablesUsed cash registers and credit card machines to cash out customersEnlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping foodCollaborated with kitchen staff to correctly update customers on unavailable dishes and wait timesApplied comprehensive knowledge of wine, cider and beer to increase daily beverage salesBussed and reset tables to keep dining room and work areas cleanSustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managersWorked with POS system to place orders, manage bills and handle complimentary items. Show less

Penticton, British Columbia, Canada

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patronsCollaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionalityStayed up-to-date on menu changes to help customers make food choicesPrepared specialty desserts for customers for special occasionsDisplayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in… Show more Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patronsCollaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionalityStayed up-to-date on menu changes to help customers make food choicesPrepared specialty desserts for customers for special occasionsDisplayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in businessGreeted new customers, discussed specials and took drink ordersStored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service timesUsed communication and problem-solving skills to resolve customer complaints and promote long-term loyaltyInspected dishes and utensils for cleanlinessCoached employees on salesmanship and updated menus to increase salesBussed and reset tables to keep dining room and work areas cleanMonitored restaurant traffic across special days and seasons and designed schedules to optimize coverageHandled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to serviceMaintained customer satisfaction with timely table check-ins to assess food and beverage needsManaged food resources, memorized orders and coordinated customer serviceSupervised server staff and simultaneously served personal section of tablesTrained staff members on use of POS systemShared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interestCreated identical dishes numerous times daily with consistent care, attention to detail and qualitySet up and prepared cooking supplies and workstations during opening and closing to maximize productivityOperated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils Show less

Penticton, British Columbia, Canada

Enforced rules and held customers accountable for not following gym regulationsServiced complex equipment quickly to minimize wait times for specific machinesDetermined customer needs by asking relevant questions and listening actively to responsesKept facilities clean, neat and organized to give areas professional and fresh appealRemoved safety hazards, soiled items and trash from customer areasReplaced restroom supplies, sanitized counters and moppedFollowed… Show more Enforced rules and held customers accountable for not following gym regulationsServiced complex equipment quickly to minimize wait times for specific machinesDetermined customer needs by asking relevant questions and listening actively to responsesKept facilities clean, neat and organized to give areas professional and fresh appealRemoved safety hazards, soiled items and trash from customer areasReplaced restroom supplies, sanitized counters and moppedFollowed established protocols for door and entry security Show less

Penricton

Prepared fresh linens and made beds; changed bed linens and collected soiled linens for cleaningDusted flat surfaces and carefully moved and organized belongingsVacuumed floors and surfaces using attachments to clean tight areas and edgesEmptied waste paper and other trash from premises and moved to appropriate receptacles; returned emptied garbage receptacles to proper locationsPolished glass surfaces and windowsReplenished room supplies such as drinking glasses, bathroom… Show more Prepared fresh linens and made beds; changed bed linens and collected soiled linens for cleaningDusted flat surfaces and carefully moved and organized belongingsVacuumed floors and surfaces using attachments to clean tight areas and edgesEmptied waste paper and other trash from premises and moved to appropriate receptacles; returned emptied garbage receptacles to proper locationsPolished glass surfaces and windowsReplenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at homeReported damages, maintenance problems, safety issues and potential hazards to managementOrganized and restocked housekeeping carts at end of each shift to prepare for next shift Show less

Penticton, British Columbia, Canada

Prepared fresh linens and made beds; changed bed linens and collected soiled linens for cleaningDusted flat surfaces and carefully moved and organized belongingsVacuumed floors and surfaces using attachments to clean tight areas and edgesEmptied waste paper and other trash from premises and moved to appropriate receptacles; returned emptied garbage receptacles to proper locationsPolished glass surfaces and windowsReplenished room supplies such as drinking glasses, bathroom… Show more Prepared fresh linens and made beds; changed bed linens and collected soiled linens for cleaningDusted flat surfaces and carefully moved and organized belongingsVacuumed floors and surfaces using attachments to clean tight areas and edgesEmptied waste paper and other trash from premises and moved to appropriate receptacles; returned emptied garbage receptacles to proper locationsPolished glass surfaces and windowsReplenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at homeReported damages, maintenance problems, safety issues and potential hazards to managementOrganized and restocked housekeeping carts at end of each shift to prepare for next shift Show less

Penticton, British Columbia, Canada

Responsible of reviewing and sending out accurate employee time sheetsAttended OCSU campus council/board meetingsWorked with local businesses to promote them on our International Student Identity Card (ISIC) in order to obtain discounts for studentsSuccessfully maintain clean, valid driver's license and access to reliable transportationDemonstrated respect, friendliness and willingness to help wherever neededUsed critical thinking to break down problems, evaluate solutions… Show more Responsible of reviewing and sending out accurate employee time sheetsAttended OCSU campus council/board meetingsWorked with local businesses to promote them on our International Student Identity Card (ISIC) in order to obtain discounts for studentsSuccessfully maintain clean, valid driver's license and access to reliable transportationDemonstrated respect, friendliness and willingness to help wherever neededUsed critical thinking to break down problems, evaluate solutions and make decisions for the benefit of the students at OC Show less

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Activities and Societies: Completed coursework towards a Bachelor of Science in Registered Nursing Managed a part time job off campus.

Associate Of Arts And Sciences - Aas, General Arts And Sciences

Activities and Societies: Worked as a part time gym attendant to maintain a healthy work, school, fitness balance

Aboriginal Access Studies, General Arts And Sciences

Activities and Societies: Lived on Campus A part of Aboriginal Leadership A part of UBCO Swim Team

Associate Of Arts And Sciences - Aas, General Arts And Sciences

Activities and Societies: Member of Okanagan College Student's Union, OCSU, as Internal Co-ordinator of the Penticton Branch. Received.