Donald Mandaza

Donald Mandaza Email and Phone Number

IT Support Technician - Zororo Phumulani @ Zororo Phumulani
Donald Mandaza's Location
Randburg, Gauteng, South Africa, South Africa
Donald Mandaza's Contact Details

Donald Mandaza personal email

About Donald Mandaza

With over thirteen years of experience, I have handled concerns, implemented new processes, built websites, installed software, addressed user issues, and upgraded computer hardware. I have also planned, strategized, and executed digital marketing campaigns. My industry experience and developed skills make me a strong candidate in the fields of Digital Marketing, IT Support, and Web Development.Currently, I work as an IT Support Technician, supporting over 100 customer service agents in a call center environment for an insurance company with around 19 branches across South Africa. Over the years, I have developed expertise in troubleshooting both face-to-face, over the phone, and remotely. I am a highly skilled, motivated professional with a wealth of experience.

Donald Mandaza's Current Company Details
Zororo Phumulani

Zororo Phumulani

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IT Support Technician - Zororo Phumulani
Donald Mandaza Work Experience Details
  • Zororo Phumulani
    It Support Technician
    Zororo Phumulani Jan 2022 - Present
    City Of Johannesburg, Gauteng, South Africa
    • Provide technical assistance to company's internal and external sales team by installing, configuring, testing, and upgrading computer software and hardware• Maintain company's networks and ensure smooth performance of computer systems• Set up and configure new equipment• Train computer users on new systems by performing technical demonstrations• Offer technical solution over the phone, via email and face-to-face• Perform routine maintenance of computers / network systems• Run diagnostic tests to identify and resolve faults• Collaborate with software developers to develop and implement IT support strategies• Replace or upgrade existing IT infrastructure such as terminals and printers• Perform diagnostic tests and troubleshooting to identify issues• Develop and implement technical procedures effective in quickly addressing problems to minimize downtime• Configuring 3CX• Carry out assessments to determine the need for changes in hardware / software configurations• Educate on procedures for resolving or preventing recurrence of technical problems• Explain and provide IT solutions to colleagues in non-technical and comprehensible terms• Prepare and present reports to update management on IT support operations• Operate and work with equipment external storage devices, computer diagnostic tools and printers• Respond to inquiries about hardware or software issues• Perform scheduled maintenance on computer systems to ensure efficient operations• Repair or replace faulty components of a computer/network system• Design and maintain applications / websites for the company• Microsoft Office 365 support(Outlook - Word - Excel - PowerPoint)• Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.
  • Shedad Holdings
    Web Developer
    Shedad Holdings May 2021 - Jan 2022
    South Africa
    Design and develop dynamic database driven websitesworking with the WordPress REST APIDesign and develop WordPress & Joomla websites WooCommerce developmentbuild responsive/fluid HTML emailersWordPress design and customization using elementor frameworkWordPress design and customization using DIVI frameworkProficiency in HTML, CSS, JavaScript, Typescript, BootStrap and MySQL, SEOback-end and front-end developmentintegrate PSD files into WordPress and email marketing platforms
  • Mega It Stores
    Web Developer / Digital Strategist
    Mega It Stores Aug 2019 - Jul 2020
    Edenvale
    • Design and develop dynamic database driven websites for the company• Identify target audience and grow company's email list• Build responsive / fluid (mobile-friendly) HTML emailers• Creating and monitoring a wide variety of email marketing campaigns• Securing email databases for future campaigns• Ensure prompt and accurate communication with clients via email to minimize unsubscribes• Follow up and respond to emails• Process online product orders• Create digital ads• Track and analyze campaign results• Aiding additional digital marketing efforts.• Ensure emails follow industry policies and best practices
  • African Pride Irene Country Lodge, Autograph Collection
    Digital Marketing Coodinator
    African Pride Irene Country Lodge, Autograph Collection Oct 2018 - Apr 2019
    Johannesburg Area, South Africa
    • Oversee hotels social media accounts• Develop and implement digital marketing campaigns • Use analytics tools to assess and modify hotel's campaigns• Create and or outsource visual designs and written content • Identify new avenues for marketing and growth• Design and execute marketing promotional calendars• Develop, manage and design hotel's newsletter layouts • Design hotel's banners, flyers and brochures• Upload, manage promotional offers and packages on all online platforms (hotel’s website, Marriott website and third-party online directories)• Coordinate with all departments regarding hotel's upcoming events and promotions as per marketing calendar• Schedule E-mailers and bulk SMS campaigns• Coordinate with copywriters for fresh and exciting content• Coordinating with 3rd party service providers regarding new promotions• Review and redesign all marketing content
  • Everest Leadership Training
    Everest Leadership Training
    Everest Leadership Training Sep 2013 - Aug 2018
    Johannesburg Area, South Africa
    Everest Leadership Training is an international human capital Development and continuing professional education Firm. We specialise in capacity building, effective leadership and management development. We have helped to improve the performance of organisations, public and private, large and small…- Developing and maintaining the company's websites.- Website Auditing (Website quality Assurance & BrowserCompatibility).- Email marketing using Atomic mail studio.- Providing first level desktop technical support to staff.- Setting up new user's email accounts, profiles and dealing withpassword issues.- Plan, create and implement the overall digital marketing strategy.- Prepare and manage digital marketing budget.- Design graphics for web advertising, social media and webdevelopment.- Developing, managing and designing layouts of newsletters, flyersand brochures.- Planning, development and execution of digital campaigns.- Developing, managing and executing of paid social mediacampaigns (Facebook, twitter).- Monitor budget and adjust bids to gain better ROI.- Analysing and maintaining site analytics, metrics, and campaignreporting.- Developing, updating and maintaining the company's website.- Website Auditing (Website quality Assurance & BrowserCompatibility).
  • Big Media
    Webdeveloper
    Big Media Feb 2012 - Sep 2013
    Park Town
    - Developing and maintaining corporate static websites- Developing dynamic database driven websites- Improving and providing technical advise- Creating and maintaining existing co-operate websites backups- Design look and feel for new and existing websites(CSS)- Quality Assurance & Browser Compatibility- Enhancing existing websites- Reviewing site structure- Analyzing and comparing web statistics- Collecting website statistics- Writing monthly reports- Setting up conversion goals- Intranet development
  • Free Mind Media
    Web Developer
    Free Mind Media Feb 2010 - Feb 2012
    Randburg South Africa
    • Design and develop dynamic database driven websites• Providing first level desktop technical support• Setting up new user's email accounts, profiles and dealing with password issues• Working with the WordPress REST API• Build responsive/fluid HTML emailers• Integrate PSD files into WordPress and Joomla CMS websites • Website Auditing (Website quality Assurance & Browser Compatibility).• Develop, manage and design layouts of newsletters, flyers and brochures.• Create and maintain existing co-operate website backups• Design and develop Intranet as per client’s specifications• Develop, manage and execute paid social media campaigns (Facebook, twitter)• Monitor and manage social media budget and adjust bids to gain better ROI• Analyse and maintain client’s websites analytics, metrics, and campaigns reporting.• Design, develop, update and maintain client’s websites.

Donald Mandaza Skills

Css Web Development Joomla Seo Web Analytics Cms Html Website Development Digital Marketing Xhtml Ppc Wordpress Online Marketing Content Management Web Design Google Analytics Html 5 Dreamweaver Web 2.0 Jquery User Interface Design Sem Php Quality Assurance And Browser Compatibility Search Engine Optimisation Drupal E Commerce Email Marketing

Donald Mandaza Education Details

  • Ctu Training Solutions
    Ctu Training Solutions
    Microsoft Technology Associate
  • Ilsa Independent College
    Ilsa Independent College
    Tourism And Travel Services Marketing Operations

Frequently Asked Questions about Donald Mandaza

What company does Donald Mandaza work for?

Donald Mandaza works for Zororo Phumulani

What is Donald Mandaza's role at the current company?

Donald Mandaza's current role is IT Support Technician - Zororo Phumulani.

What is Donald Mandaza's email address?

Donald Mandaza's email address is ma****@****hoo.com

What schools did Donald Mandaza attend?

Donald Mandaza attended Ctu Training Solutions, Ilsa Independent College.

What are some of Donald Mandaza's interests?

Donald Mandaza has interest in Children, Economic Empowerment, Education, Environment, Science And Technology, Health.

What skills is Donald Mandaza known for?

Donald Mandaza has skills like Css, Web Development, Joomla, Seo, Web Analytics, Cms, Html, Website Development, Digital Marketing, Xhtml, Ppc, Wordpress.

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