Mandee S. Email & Phone Number

Cranston, Ri, Us

Providence, Rhode Island, United States

• Provide Support & Expertise to CSAs & Intermediate AssociatesSimple/Lead Intake/Complex gas connections including schedulingManage wire inspector onboardingRespond to customer, electrician, and contractor calls in accordance withestablished performance and quality metrics both verbal and written via multiple channels (phone, email, chat, etc.• Initiate work requests for electrical work or non-electrical work that requires a service shutdown, provide updates to work requests and clear inspections from wire inspectors• Resolve problems by clarifying the customer complaint, determining the cause of the problem, selecting the best solution to the problem, expediting corrections, and follow-up to ensure customer questions are resolved• Proficient in all platforms designed to support customer account transactions and interactionsRespond promptly and professionally to simple customer calls and inquiries (Example: Trouble calls, Pay Assist/Collection, Simple Connections Electric Service Request, Transfer Service).• Intake calls from electricians/contractors, create work requests for electrical work or for non-electric work that requires service shutdown :Schedule meter installs, removals, locks and seals

Providence, Rhode Island, United States

Field Service Tech support including issuing orders, adjusting order types, communicating with dispatch, trouble shooting complex meter issues with techs onsite, working closely with Gas supervisors to develop strategic planning for metering projects.Account maintenance operations including, complex billing, commercial accounts, connects and disconnects, change meter orders, account contact updating, mixed metering, and other back office tasks

Providence, Rhode Island, United States

Field Service Tech support including issuing orders, adjusting order types, communicating with dispatch, trouble shooting complex meter issues with techs onsite, working closely with Gas supervisors to develop strategic planning for metering projects.Account maintenance operations including, complex billing, commercial accounts, connects and disconnects, change meter orders, account contact updating, mixed metering, and other back office tasks

Providence, Rhode Island, United States

Maintain consistent balance of cash on handPay all invoices associated with rental propertiesReconcile bank accounts monthlyCommunicate to owner’s financial status of the businessRecord profit and loss statement

Rumford, Rhode Island

Executive Assistant to C Level.Manage complex, changing calendars.Arrange domestic and foreign travel.Maintain confidential information and secure access to sensitive company and personnel information.Sorts and distributes mail.List Job postings and screen resumes.Onboard New employees.Manage time and attendance daily.Manage salaries, increases and compensation wages.Process payroll weekly.Pay invoices and record expenses.File annual reports with Secretary of State.Create and maintain spreadsheets.Negotiate employee Benefits.Manage 401k and Profit a share plans.Handle employee relations.

Providence, Rhode Island Area

Duties:• Develop and maintain positive client relationships and implement front desk policies and procedures• Implement salon marketing strategies from the front desk and telephone• Provide excellent customer service and conflict resolution• Process daily cash reports and manage inventory control• Schedule client appointments and manage daily appointment calendars for multiple people

Personal assistant for professional athlete

North Providence, Rhode Island

Duties:• Provide excellent customer service while achieving sales goals• Establish effective working relationships with staff and clients• Assist in recruitment, training and development of direct reports• Coordinate and implement new sales and management programs and enhancements to existing programs• Maintain regular and efficient communication and written correspondence with higher level management to ensure productivity• Maximize profits by controlling labor expenses• Responsible for asset protection, inventory control, and P&L analysis• Attend monthly training seminars to maintain current product knowledge• Market specialty items to industry professionals to improve sales and profitability• Conduct weekly inventory, data entry, and product ordering

**Company Was Acquired By Saloncentric June 1, 2010**

Duties:• Provide excellent customer service while achieving sales goals• Establish effective working relationships with staff and clients• Assist in recruitment, training and development of direct reports• Coordinate and implement new sales and management programs and enhancements to existing programs• Maintain regular and efficient communication and written correspondence with higher level management to ensure productivity• Maximize profits by controlling labor expenses• Responsible for asset protection, inventory control, and P&L analysis• Attend monthly training seminars to maintain current product knowledge• Market specialty items to industry professionals to improve sales and profitability• Conduct weekly inventory, data entry, and product ordering