Mandee Burt Email & Phone Number

St. Louis, Mo, Us

St. Louis City County, Missouri, United States

Fenton, Missouri, United States

I manage all aspects of over 60 assigned client relationships including client retention, service and location expansion, B2B sales of enhanced services and products. Tasked with negotiating and entering into agreements with clients to expand services, determine pricing, project staffing and logistics. I manage contractor relationships with customers including quality of work, contract terms, bidding and pricing negotiations and scope of projects. Full discretion to remove and replace contractor crews to ensure a standard of excellence for the customer. Effectively communicate all client issues to contractors with detailed improvement plan. Directly supervise night managers, plan their routes, task them with service calls based on customer needs.Keep CRM current for all contracts, run reports, record every inspection, update building contact information, maintain all access codes and procedures, modify scope of work as necessary. I work closely with the Business Development team to identify potential leads, participate in building surveys during the sales process to ensure a smooth transition from the sales side to operations.

Greater St. Louis Area

As Operations Manager for SMART I am responsible for making sure the business runs smoothly so the sales team can be successful. I oversee all aspects of the business including CRM system, payroll, marketing, technology, inventory, customer satisfaction and am an integral component of the sales and distribution team. I maintain the corporate liquor license with the state and manage submissions and approval tracking of new products.I develop P&L statements and work side by side with company president on forecasting and budgets. I coordinate with current vendors to maintain product levels and work closely with new vendors to bring them under our distribution umbrella. I develop promotional materials and help plan and track quarterly discounts. I personally developed relationships with two major grocery and C-store chains to broaden SMART's footprint in the state, growing the mid-Missouri market by over 700%. I have worked directly with website developers and social media staff to enhance our digital marketing strategies.

Greater St. Louis Area

Residential real estate buyer/seller agent. In this role I analyze market trends, conditions and activity to accurately advise clients and develop competitive market proposals. I have cultivated relationships with various bankers, appraisers, mortgage lenders, escrow personnel and other agents. I have developed an extensive knowledge of real estate market trends, negotiations and the art of buying and selling.

Wildwood, Mo

Provided operational consulting services for a successful start-up bakery specializing in artfully crafted cakes. Participated in decision making regarding brick and mortar location, equipment procurement and staffing. Executed complete kitchen build-out: devised floor plan and equipment layout. Developed recipes, experimented with flavor combinations to create a delightful experience for customers. Facilitated work flow training and techniques to enhance kitchen efficiency. Resolved employee issues and provided excellent customer service.

Greater St. Louis Area

Managed commercial truck fleet and multimillion dollar inventory of specialty testing equipment. Lead a team of 8 responsible for distribution of intra-company mail: duties include fleet maintenance, logistics, scheduling 24 hour rotations. Reduced costs by reworking mail delivery routes and reassigning senior employees to day shifts to minimize overtime. Maintained warehouse and supervised training on forklift, CDL, cable cutting and quality safety practices. Managed integration of Telecom employees and equipment into At&t union and warehouse.

Greater St. Louis Area

Managed a team of customer service representatives responsible for remote testing and analysis of residential and commercial telecommunication services. Responsible for remotely balancing the load of work assignments for outside technicians to minimize overtime. Scheduled customer service representatives to cover 14 hour work days, 365 days a year while maintaining a 10 second or less hold time for technicians. Negotiated with the union to maintain relationships with management including settling grievances and negotiating contracts to avoid work stoppage. Lead a team created to investigate best practices at 3 inter-state call centers and developed new work flow which was initiated during downsizing and consolidation of the centers. Wrote the training manual, set up classroom and taught over 100 new service representatives. Facilitated center merger with duties including: hiring, facility selection, employee relocation. Managed a separate team responsible for maintaining air pressure in underground cable and dispatch of repair teams when needed. Managed executive complaints; complaints made by customers to the executives of AT&T.

Wichita, Kansas Area

Managed a team of seven unionized special circuit repair technicians, all with over 20 years experience. Responsible for fleet maintenance, ordering equipment, scheduling, quality control of technicians work and safety practices.

Bs, English And Secondary Education

Education record