I supported business processes and enhanced customer service by streamlining operations and improving response times to meet and exceed customer expectations. • Expedited task resolution for front office requests, ensuring alignment with customer requirements for higher satisfaction. • Delivered superior customer support, resolving queries and concerns with promptness and professionalism, Handled calls from customers across the US, UK, Europe, and other regions regarding travel issues such as refunds, flight changes, and other travel-related queries. Coordinated with airlines and customers. • Engaged in proactive outbound communication, making follow-up calls and sending emails to support and retain existing customers. • Implemented process improvements to enhance service efficiency and customer satisfaction. Key Achievements • Increased customer retention by supporting and resolving issues for over 500 customers through effective follow-up communication. • Reduced response times to customer inquiries, streamlining customer service operations. • Facilitated successful process improvements that streamlined team operations and enhanced service delivery.