• Understand Business requirements from different stakeholders and develop Test Plans & Test cases• Perform automation testing using Cypress• Execute performance testing using JMeter• Use Chrome Dev Tools to monitor API calls, console bugs and inspect HTML elements to calculate XPath• Use Git for version control• Use GitHub Actions for Continuous Integration and Continuous Deployment (CI/CD) pipelines• Maintain and keep the website up to date using JavaScript, HTML and CSS• Use Page Object Model to create automation test cases• Report status of testing activities to the concerned authorities using adaptive and assertive communication that determine product quality and release readiness• Identify, document, and report bugs, errors, interoperability flaws and other issues

• Understand Business requirements from the use cases and requirement specification documents, and develop Test Plans & Test cases• Create company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards• Transition software development efforts to a test-driven development (TDD) process, which brought QA testing on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.• Identify, document, and report bugs, errors, interoperability flaws and other issues within Jira application• Demonstrate methodical, detail-oriented, and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule without compromise on quality• Ensure accurate and timely execution of test cases for various modules during Integration, System and Regression Testing phases• Worked collaboratively with other QAs, development, and business groups to complete comprehensive testing for all releases• Report status of testing activities to the stakeholders using adaptive and assertive communication that determine product quality and release readiness.• Documentation of process flows and knowledge management artifacts• Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors• Used Selenium to perform automation testing• Design, develop, integrate and debug automated tests into existing automated testing infrastructure• Use Page Object Model to create test cases • Use Git for version control• Use GitHub Actions for CI/CD• Use pytest-html and Allure-pytest to generate reports for automation test case execution• Use Postman for API testing• Use Chrome Dev Tools to monitor API calls, console bugs and inspect HTML elements to calculate XPath

• Communicate with actual customers/sellers and resolving their queries• Expertise in working in a fast-paced customer service role requiring effective communication • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention• Strong knowledge base and technical expertise in assisting sellers on the individual and professional seller support platforms• Understand the requirements of stakeholders and map them with the data sources/data warehouse• Manage integration of a portfolio of key sellers who want to list their products on website• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty• Handle customer inquiries, complaints, billing questions and payment extension/service requests• Ability to work in highly pressured, monitored and changing work environment• Answer incoming calls from customers to process orders• Update and maintain customer account information