Stage 1 Offer (Applications Assessment) • Review applications for course suitability and compliance with GTE GS criteria.• Verify key documents such as academics, English proficiency tests, and work experience.• Conduct preliminary interviews with applicants for Australian admissions.• Coordinate with agents to collect outstanding documents.• Submit applications via Studylink or university/college portals to secure offer letters.Stage 2 GTE (Genuine temporary entrant) and GS (Genuine Student) Assessment • Evaluate applications to ensure adherence to GTE and GS criteria.• Analyse financial and income documents, statement of purpose (SOP), and GTE assessment forms.• Verify supporting evidence of recent developments.• Conduct GTE interviews via Zoom.• Submit conditional documents to institutions and coordinate for unconditional offer letters and fee payment approval.Stage 3 COE (Offer Acceptance and Payment towards tuition fee and OSHC)• Coordinate with agents and institutions for timely submission of offer acceptance, tuition fee payment proof, and OSHC to obtain the COE (Confirmation of Enrolment).Stage 4 VISA• Provide guidance to agents on visa checklists and required forms.• Coordinate with GSP Visa team and agents to gather necessary documents for visa lodgements.Other• Utilize GSP Dashboard for communication and update case records with status and follow-up dates.• Ensure adherence to turnaround time (TAT) of 24-48 hours.• Follow up with agents and regional managers for timely application conversion.• Maintain case records in Excel for daily reporting purposes.

• Manage branch operations, focusing on sales, conversion, business development, and recruitment.• Recruit, train, supervise, and motivate team members to achieve performance targets.• Develop and implement policies to facilitate smooth operations and promote mutual benefit for management and employees.• Analyse team performance to ensure monthly targets are met and identify areas for improvement.• Collaborate with management to enhance product offerings and improve customer satisfaction.

• Address product or service issues by understanding customer complaints, identifying causes, and providing effective solutions with follow-up.• Provide client servicing and handle customer inquiries, particularly regarding assured returns.• Identify and resolve client concerns via phone calls and emails.• Cultivate and sustain relationships with potential clients.

• Supervise collection, marketing, and customer service representatives.• Ensure prompt customer service delivery.• Monitor representatives' adherence to company policies and procedures.• Escalate customer complaints to upper management as needed.• Generate management reports.• Review customer evaluations to identify areas for improvement in representative performance.• Analyse results of marketing campaigns.• Contribute to the development of new products and services based on customer preferences.• Participate in formulating the company's strategic plan.• Train newly hired team members.

• Manage inventory for assigned projects and disseminate updates to Sales, Marketing, and Administration teams.• Monitor all booking-related documents and registrations in the system.• Create, update, and distribute payment plans and pricelists.• Handle DBAs (Developer Buyer Agreements) from drafting to execution, updating them in ERP and DMS.• Monitor sales receivables and conduct active follow-ups.• Send demand letters to customers and collect payments.• Issue payment receipts and distribute them to customers.• Share account statements with customers in a timely manner.• Address customer queries via calls, emails, online portals, and in-person meetings.• Distribute leads to the Sales Team and manage their allocation.• Coordinate with the central Marketing team for marketing collateral requirements.• Participate in Marketing and Sales events.• Deliver project presentations to customers and channel partners.• Support the sales team with important updates to enhance performance.• Coordinate between customer representatives, customers, and management.• Research and develop periodic newsletters.• Interact with channel partners and provide necessary support.• Provide management with inputs on MIS, customer queries, and feedback.

• Pre-screen applications for admission to Educo Schools in Australia, Canada, USA & Ireland.• Coordinate with agents to ensure complete application submission.• Submit applications to school coordinators for offer letters.• Conduct GTE (Genuine Temporary Entrant) checks and interviews via Skype & phone.• Obtain final approval from schools for tuition fee payment and letter of acceptance.• Provide guidance to agents on visa checklists.• Follow up with agents via emails & phones to convert submitted applications.• Assist Country/Regional managers in achieving their targets.• Address direct queries from students and allocate agents in their regions for assistance.• Facilitate students' application submissions and assist until visa outcome.• Support prospective agents and manage their applications in Salesforce to become Educo agents.

• Manage Sales Force to achieve sales targets.• Drive sales for the forging division.• Convert leads for forging business into successful sales.• Cultivate, maintain, and leverage networks to meet potential clients.• Identify key decision makers within client organizations.• Research and establish relationships with new clients.• Arrange meetings between client decision makers and company leaders.• Collaborate with teams to develop proposals aligned with client needs.• Forecast sales targets and ensure their fulfilment.• Generate periodic MIS reports containing targeted revenue, customer acquisition, achievements, profit maximization suggestions, and trend analysis.• Plan, organize, budget, and oversee promotional activities as needed.

• Counsel and guide potential students on the best overseas study options in Australia, New Zealand, Canada, USA, and UK based on their profiles.• Provide students with the required documents checklist and assist them in completing it for enrolment.• Prepare students for tests and interviews for admission to colleges/universities.• Prepare students for embassy interviews.• Verify students' document checklists (LORs, SOP, Resume, Attested Documents, Financial documents, etc.) before logging in for visa application.• Promote various countries for overseas education through television talk shows on regional and local channels such as DD Punjabi, Tadka, Josh, Fastway, and Time TV.• Organize and assist in various seminars in Punjab for studying abroad.• Assist in newspaper advertisements and pamphlet marketing.• Provide training to newly joined counsellors.