Mandeep Kaur Email & Phone Number

London, Ontario, Canada

•Interacted with customers, floating through department to ensure 100% customer satisfaction and providing translation services•Operated computer software to process customer requests within regulated time frames to ensure prompt and pleasant customer service •Contributed to team effort by working with associates to lead by an example and improve employee moral by 12%•Conducted performance reviews and employee coaching to ensure store policies were adhered to 97% of the time

Vaughan, Ontario, Canada

• Operated computer software to process customer requests within regulated time frames to ensure prompt and pleasant customer service • Exceeded customer expectations by answering 50 plus inbound calls to provide outstanding customer service• Lead associates to prepare pickup and home delivery orders and adhere all the work standards • Received and arranged online purchase for in-store pickup• Monitored customer arrival notifications and delivered purchased goods in a timely manner

Etobicoke, Ontario, Canada

•Responded to an average of 20 incoming calls daily, providing excellent customer support and effectively resolving customer issues•Delivered comprehensive IT support relating to technical issues involving a variety of applications and operating systems to customers and 10 staff members, including senior management•Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length•Escalated help desk tickets to Level 2 / Tier 2 support in the most crucial circumstances and after considerable time had been spent on a single ticket

Garshankar, Punjab

• Scheduled meetings with manager and team members to establish and meet the project scope and system goals• Deployed business applications, including application servers, associated hardware, endpoints, and databases• Co-ordinated with IT professionals including programmers to develop the new system to meet and exceed client satisfaction

Hoshiarpur, Punjab, India

• Taught undergraduates through lectures, discussions, audio-visual presentations and field studies• Prepared, administered and marked tests and papers to evaluate student’s progress• Mentored a class of 50 students and produced high-quality content relating to various computer-related topics while focusing on project development

Diploma, Network And Internet Security Specialist

Master Of Technology, Computer Science And Engineering, First Division

Thesis title-: Comparative Analysis of Local Binary Patterns with Feature Extraction and Classification in Image Retrieval

Bachelor Of Technology, Computer Science And Engineering, First Division With Distinction

Diploma, Computer Engineering, First Division With Honours