• Assisted in the planning and execution of key projects focusing on timely completion and quality standards.• Delivered exceptional customer service by promptly addressing and resolving complaints, significantly enhancing customer satisfaction levels.• Coordinated with the logistics and production departments to confirm delivery schedules, improving supply chain efficiency.• Provided valuable support to the department by efficiently handling various daily administrative tasks.

• Set a benchmark for customer service standards and product knowledge among sales assistants.• Conducted morning briefings to align the team with weekly and daily sales targets, ensuring a unified focus objective. • Leveraged deep product knowledge and key performance indicators (KPIs) to enhance overall team performance, consistently surpassing previous year’s sales figures.• Conducted interview for temp staff and provided comprehensive training resulting in staff meeting high customer service standards.

• Liaised with suppliers across Europe, Africa, Oceania and South America in French, Spanish and Italian accordingly, ensuring effective communication.• Established lasting relationships with high/ultra-high-net-worth individuals while coordinating shipments, showcasing strong interpersonal skills.• Anticipated issues related to embargos and meticulously revised Brexit documents for compliance, demonstrating keen analytical skills.• Developed a cost-saving plan post-Brexit, resulting in 10 to 15% savings per collection.• Managed order processing and invoice accuracy ensuring prompt and correct delivery.

• Ensured a high level of customer satisfaction through excellent sales service.• Maintained outstanding store and visual merchandising standards.• Accurately described product features and benefits.• Worked as a team to hit company targets.

• Actively identified exceptions, errors, variances, and deficiencies in data, showcasing a keen eye for detail and a proactive approach to problem-solving.• Provided actionable recommendations that improved translation machine's functionality, underscoring a commitment to excellence and project success.• Assumed the responsibility of proofreading translations within the financial domain, ensuring linguistic precision.• Learned some basics of coding, further contributing to the project’s success.

• Maintained excellent standards of visual merchandising.• Advised and assisted customers.• Handled complaints or forwarded serious issues to the manager on duty.• Conducted customer transactions. • Mentored new employees on customer service, products and money handling.

• Managed arrivals and departures at Mahon airport. • Coordinated and conducted excursions in English and French.• Delivered welcome meetings. • Assisted customers with complaints and inquiries.