Mandeep Singh

Mandeep Singh Email and Phone Number

Supply Chain SaaS Generalist | Product | QA | Customer Success | Support | Tech | Pre-sales & Solutions | Strategy & Leadership @ bigbasket.com
bangalore, karnataka, india
Mandeep Singh's Location
Bengaluru, Karnataka, India, India
About Mandeep Singh

I am an Industrial Engineering and Management graduate from RV College of Engineering specialising in Supply Chain Management and Product Design & Development.I appreciate data driven-design thinking approach in breaking down, gaining insights and solving complex industry problems.My most recent work experience was with Shipsy where I worked as a Product Analyst for Stockone WMS. Previously, I had interned in Flipkart as a Supply Chain Intern in a facility fulfilling ~50K orders per day.

Mandeep Singh's Current Company Details
bigbasket.com

Bigbasket.Com

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Supply Chain SaaS Generalist | Product | QA | Customer Success | Support | Tech | Pre-sales & Solutions | Strategy & Leadership
bangalore, karnataka, india
Website:
bigbasket.com
Employees:
4157
Mandeep Singh Work Experience Details
  • Bigbasket.Com
    Business Solution Consultant
    Bigbasket.Com Jun 2024 - Present
    Bengaluru, Karnataka, India
    Providing Solutions to complex Supply Chain Requirements to be incorporated on Bigbasket's home grown Supply Chain SaaS Product BB Matrix which offers integrated and modular OMS, WMS and TMS in a cloud native, multi tenanted environment.
  • Shipsy
    Product Analyst / Apm
    Shipsy Aug 2022 - Jun 2024
    Bengaluru, Karnataka, India
    • Played a pivotal role in developing an advanced Enterprise-level cloud native, mobile first SaaS WMS, handling 5M+ monthly tasks.• Assisted CPO in executing Product roadmap by providing solutions to complex requirements, drafting product documents, sprint management, release management, user interaction and cross-functional coordination.• Product lead for Fulfillment and Inventory Modules (2 out of 3) of WMS in a POD structure, highlight features developed were kitting ( light manufacturing ), replenishment ( Min-Max and open order based ), inventory adjustment, wave management, cluster picking, combo fulfillment, shelf life management flow, inventory allocation strategies ( FEFO, FIFO, LEFO, LIFO e.t.c ), batch management, inventory slotting, omni channel fulfillment, stock transfer, sales return, NTE Movemnent, PTL Integration, repacking, inventory dashboard, order management dashboard e.t.c.• Wrote detailed test case documents for addition in automated test cases, manually tested features developed as an WMS subject matter expert on Stockone Web and Mobile application along with testing of APIs on Postman, provided feedback during sprint and scope renegotiation, owned delivery of developments with strict timelines by program managing 2 teams of total 6 developers and 2 testers.• Acted as KAM of biggest customer of company, directly responsible for ARR increase of 30% in 5 months by implementing WMS in 6 hubs and reduced monthly user support tickets from 30-40 to 1-2.• Stabilized the largest implementation in terms of users (400+) as an on-ground specialist.• Orchestrated support structure which includes Freshdesk implemenation, design of support KPIs, SLAs and ideal agent behavior resulting in 100% increase in ticket tracking and breach tagging and also enhanced customer satisfaction.• Acted as adhoc Product demo specialist (pre-sales).
  • Flipkart
    Scm Intern
    Flipkart Feb 2022 - Jul 2022
    Bengaluru, Karnataka, India
    Role : Assistant manager of a motherhub and Transport Centre (MHTC) processing ~ 50k shipments per day.Projects:• Designed complete outbound layout of a sortation center having an area of 265,000+ sq. feet by analyzing the demand from various geographies according to the business need. Used clustering and search optimization algorithms to optimize the layout. • Developed an automated tool to determine area allocated to different locations inside the facility for outbound logistics, class, and the number of vehicles required for that location and complete dock management dashboard for the smooth and effective running of the facility. • Responsible for managing the floor as an Assistant Manager and executing plans of senior management on the floor . • Manpower Planning of the facility according to AOP and cost reduction in transportation of the same by 15% by optimizing transportation routes .
  • Industrial Engineering Association, Rvce
    Vice President, Academics & Placements
    Industrial Engineering Association, Rvce Apr 2021 - May 2022
    Bengaluru, Karnataka, India
    Achievements : Highest Placement in History of IEM Department by No . of Offers made (Almost 2× More than previous batch)Activities :1. Panel Discussion Sessions with Alumini across Globe to understand opportunities and decode placement interviews . 2.Guided Fellow Students in Learning Process , Projects and acquiring new skills such as Python , Operations Research , Supply Chain Management Applications , e.t.c3. Conducted Aptitude Tests for batchmates .4. Conducted Mock Group Discussion and Mock Interviews for batchmates facing problem in academics and Placement process . 5. Guided fellow Students in Resume Prepration .6. Coordinated Hands on Skill Traing Sessions for Junior Students . 7. One of the main Planner of All the activities conducted by Team IDEA
  • Industrial Engineering Association, Rvce
    Coordinator
    Industrial Engineering Association, Rvce Aug 2019 - Apr 2021
    Bengaluru, Karnataka, India

Mandeep Singh Education Details

Frequently Asked Questions about Mandeep Singh

What company does Mandeep Singh work for?

Mandeep Singh works for Bigbasket.com

What is Mandeep Singh's role at the current company?

Mandeep Singh's current role is Supply Chain SaaS Generalist | Product | QA | Customer Success | Support | Tech | Pre-sales & Solutions | Strategy & Leadership.

What schools did Mandeep Singh attend?

Mandeep Singh attended R. V. College Of Engineering, Bangalore.

Who are Mandeep Singh's colleagues?

Mandeep Singh's colleagues are Sanjib Nayak, Vedamurthy S G, Somashekhar Goudar, Swapnil Bhoir, Sathish Dasodi, Praveen Jaat, Sanjay Verma.

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