Mandeep Singh Chhatwal Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Experience in adapting quick changes in projects for improved processes whilst maintaining focus on key services. • Experience working with rotational shifts, outside normal working hours/days, and On-calls supporting 24/7 environment.• Experience monitoring the IT services for the customer to ensure accuracy and authenticity. • Experience providing day-2 IT services to the customer and focusing on customer satisfaction. • Working knowledge of public cloud infrastructure like AWS broadly on EC2 instances and S3 Bucket.• Knowledge of working with VMware platform i.e. vSphere 6.7 for creating virtual machine for customer and testing deployed from windows and Linux templates. • Experience in configuring and administrating Windows Server such as 2008, 2012, 2012 R2 and 2016.• Knowledge of working with Monitoring tool for finding anomalies, issues, and analyzing the health of applications and servers in the environment. • Knowledge of working with backup solution to provide VM level backup to the customer. • Knowledge of creating Clusters in VMware environment having HA and DRS for redundancy. • Experience working with Linux virtual machines for troubleshooting networking connectivity using ping, netstat, traceroute, arp etc. • Experience working with Microsoft Active directory for setting up user and groups tree for the environment.• Experience working with team leads and clients to formulate project plans, plan sprints, review, and acquire commitment from stakeholders to complete the project in the desired timeline. • Experience managing resource allocations while handling multiple projects. • Experience in carrying out workshops, conducting surveys and getting feedback to improve.

Mumbai, Maharashtra, India

PROJECT MANAGER, RELIANCE JIO INFOCOMM PVT. LTD. NAVI MUMBAI• Experience handling and managing multiple projects simultaneously.• Experience creating documentation and reports for the meeting set up in daily calls for the progress of the project.• Experience creating and sending weekly drafts to the upper management for showcasing the progress of the project.• Experience in coordination with the clients across time Zones so that SLAs are met.• Experience working with the network team managing application named “customer 360” which extracts network anomalies for improvement in the telecom network.• Experience in identifying the network blind spots across India by analyzing the data and suggested strategies to improve and contribute to an increase in network connectivity by 12%.• Experience in creating and configuring advanced customized dashboards to get an easy view of all the services established in the project.• Experience setting up alarm notifications on Tableau for the project’s requirements.• Experience monitoring and creating use cases for a different project for a smooth transition from the requirement stage to the production stage using PRINCE2 methodology. • Experience in providing a detailed report which focuses on the right function for the first time.

Navi Mumbai, Maharashtra, India

• Jio Campaign: Led the campaign to collect firsthand customer information and issues regarding the network that helped the business team to plan for the new installation of the tower for congested network areas. • Knowledge of working on salesforce for customer relationship management. • Experience working with customers to give and receive constructive feedback.• Experience in developing teams of passionate employees for working in different areas of the project.• Experience monitoring and reporting sales department KPIs for smooth functioning of the project.• Experience in handling and communicating with ground sales teams to understand their sales goals and objectives.• Handled and Identified bottlenecks and inconsistencies in the current sales process.• Experience working with the marketing team to ensure collaboration.• Experience improving customer experience and communicating technical resolutions including product confusion to the sales team.• Experience leading the team of 30 associates to drive sales business of Telecomm Products including SIM’s and network devices.• Experience setting up the daily stand-up meeting with the ground sales team and call center team to improve customer service and response time.

Master Of Business Administration - Mba, Management Information Systems, General

Bachelor'S Degree, Electronics Engineering, 7.0 Cgpa

Diploma, Electronics And Telecommunication