Mandeep Birdi Email & Phone Number

United Kingdom

Having seen the huge potential in the eSIM service since Google launched the eSIM with their first phone the Google Pixel and then Apple embedded it since XS in late 2016 and continues for all future models, I felt there was huge potential in reducing Data Roaming fees for customers travelling abroad globally so i decided to develop a core back-end eSIM marketplace platform that has the ability to have clients purchase data roaming plans in over 190+ countries with over 2200 Data Roaming plans. The venture is focused on a B2B2C basis rather than D2C where i can create customised white labelled websites for Airlines and Travel Agencies as well as other companies eg Insurance Companies and Loyalty companies that also work with Travellers globally.

Kenya

The revolution of managing identity is here. Continued expansion of the digital economy commands the need for businesses and consumers to establish trust on demand. This means truly knowing who you are doing business with and enabling secure transactions from any location, at any time.For more than 20 years, Acuant has worked with leading global partners in every major industry to secure, scale and streamline trusted transactions. We have obtained a global footprint that provides the best coverage.Acuant’s Trusted Identity Platform provides AI-powered identity verification, regulatory compliance (AML/KYC) and digital identity solutions that deliver unparalleled accuracy and efficiency.Our solutions balance security with customer experience while fighting fraud across the physical and digital world. The result is the most accurate risk decisioning that allows businesses to move faster and deliver the best experience across all channels.

United States

Boom Financial, Inc based in San Francisco is managed by the Digicel Financial Services arm of the Digicel Group. Boom has developed a unique multi-tenanted mobile commerce platform in-house that interfaces with payment processors and other 3rd parties to provide banking clients with a full mobile wallet solution linked to prepaid debit cards. The platform includes a Mobile Wallet Application (iOS and Android) and an agent portal that allows for customer verification (KYC), Cash deposits and withdrawals. Boom has recently launched a mobile banking service catering to the underserved communities in the United States in partnership with a US bank and Mastercard. Customers can download the Digicel Money app and register through the app and upon successful registration a prepaid Mastercard is also mailed to the customer that can be used anywhere where Mastercard is accepted. Customers have access to over 65,000 retail locations for making deposits (Wal-mart, 7-Eleven, Walgreens, Winn Dixie, Safeway, CVS and more) and over 50,000 ATM machines for making cash withdrawals.Key duties included:o Preparing Monthly Board reportso Managing the P&L and budgetso Ensuring that processes and policies were adhered too Maintaining business relationships with partnerso Ensuring that product development roadmap o Managing the project teamso Engaging in business development activityo HR functionso Ensuring that product marketing plans were alignedo Build the culture

Jamaica

As Group Director of Products, my responsibilities included introducing new products and initiatives covering both our prepaid and postpaid customer base over 32 markets in the Caribbean, Central America as well as the South Pacific markets. Below is a list of just some of the projects i worked on:o Launching the Facebook Freebasics/Flex (previously internet.org) programme groupwideo Developed a handset financing programme to increase migration from pre to postpaid serviceso Piloting a real-time push based upsell tool that would push custom plans triggered by a customer recharge evento Involved in developing the Digital transformation strategyo Refreshing the data lifecycle and enhancing the data customer experience to boost data revenueso Refresh the postpaid strategy across the group marketso Develop a product and commercial roadmap o Manage the removal of PAYGO charging to boost the user experience o Support and guide markets with their seasonal campaigns as well as create campaigns to boost prepaid revenues.o Develop an OTT alliances strategy covering Facebook, Whatsapp and other OTT’so Revise the product innovation process.

Kenya

Reporting to the Chief Innovation Officer, I was responsible for running the Group Program Management Office within Marketing that involved managing all of the Product & Services programs/projects as well as some strategic Airtel Africa programs across 17 countries. I managed a team that consists of Program Managers (PM), Revenue and Business Intelligence (BI) and Country Delivery Managers (CDM’s). The PMO is the marketing interface that collaborated with the other cross-functional departmental teams (Customer Services, Brand, IT, Network, Revenue Assurance, Finance, Regulatory and Legal teams) to ensure project tracking and delivery and tracking. I also worked closely alongside the New Product Development and Product Maintenance Managers within the Innovation Division both at Group as well as the 17 markets operations (OpCo's)

Kenya

As Head of New Media reporting to the Chief Innovation Officer, I led a team that was responsible for the VAS portforlio revenues and managing product development and maintenance covering over 19 products within Airtel Africa and included a team of over 200 staff (including the 3rd party VAS partners). The product suite contains products like CRBT, Micro Credit Services, Classifieds, Gaming, Football, Airtel Live WAP Portal, Mobile Advertising, Magic Voice, Religious Services, Infotainment, Health Tips, Women Tips, Cupid Services, Voice chat, Mobile TV, content, Music on Demand, Music Streaming, Appstore etcMajor Achievements are below: o Boosted VAS revenues by more than 40% from the previous year once i took charge of this roleo Designed and delivered innovative propositionso Developed the required framework of policies and drove the rollout of Mobile Value Added Serviceso Defined the portfolio strategy, guidelines and tool kits to support the serviceso 3rd Party VAS Partner Management and Governanceo Started the Mobile Advertising programme to monetise inventoryo Developed a strategy to centralise the Content delivery Platformo Stimulated adoption, usage and revenueo Managed the migration of services to the new SDP messaging and charging platformsAs head of this portfolio, I also performed the following functions:• Maintained efficient cross-functional team and facilitated the roll out of new products• Provided expertise and developed local competences• Facilitated and coordinated the acquisition of authorization from regulatory bodies • Develop and execute Airtel’s Products and Services Strategy• Manage new and existing Products Lifecycle (from concept and business case development right through to maturity)• Manage cross-functional teams’ activities and schedules related to launching new products and services using the approved project management methodology

Kenya

Reporting to the Director of Product and Innovation, this role involved assessing new revenue earning business opportunities for Airtel Africa. Below are some of my key achievements:o Project Managed the launch of Caller Ring Back Tone (CRBT) serviceso Launched Micro Insurance Services – Freemium/Paid - First of its kind in Africao Launched innovative Airtime (Micro) Credit Services groupwideo Launched a pan African WASP programme covering wholesale Bulk SMS/USSDo mHealth initiatives – Health Tips (16 OpCos), Doctor/Vet-on-Call (2 OpCos)o mAgri – won a $400k GSMA fund and launched the project in Kenya OpCoo mWomen initiative – Launch of mWomen Tips, alliances with UNWomeno mEducation initiative – alliances with Worldreadero m2m – Assessed the opportunities with E///, NSN and other 3rd partieso mCommerce – Developed a Group Savings product concept linked to our Mobile Money platformo Operator Billing – Assessed the opportunity to launch Operator Billing across Africa with various payment aggregators such as Bango and Fortumo o Put together the case for deploying an API gateway for monetisation of the network assets (in compliance with the GSMA OneAPI initiative)o Spearheaded the launch/deployment of the WASP Enterprise Communications Platform (MSDP)o Prepared business case and ran the RFP to deploy SMS AntiSPAM firewalls and hence reduce revenue leakageo Prepared a tender bid for LTE spectrum in Kenyao Initiated the MVNO/MVNE project that led to signing up 3 MVNO’s in Kenyao Developed the requirement for the airtel selfcare application

United Kingdom

• Working closely with the EMEA account managers to promote and enlighten our prospective customer base on Enterprise Performance Optimization Software• Work with potential clients on evaluating the software• Assisting in Proof of Concepts and “live” installations • Delivering online training using Webex to “C” level executives• Providing 3rd line Tech Support when required

United Kingdom

• Worked closely with the UK sales team focused on Fluke’s Enterprise Performance Management Product suite• Provided consulting services through Fluke’s channel partners• Assisted in Proof of Concept and “live” installations of Network Analyzers and Application Monitoring Products• Presented the entire fluke product suite to “C” level executives• Delivered online Webex Seminars on Networking to Fluke Customer Base• Provided “Hands On” Training to potential channel partners and Enterprise Customers

United Kingdom

Headhunted from Spiritel to setup and manage a new VoIP subsidiary of Nexus Group • Wholly managed the VoIP Wholesale division with a team of four employees• Also assisted a team of eight regional sales executives on corporate pre-sales activity for Hosted IP Telephony and VoIP based services to the Nexus client base• I was part of the core team that developed the architecture of the Unity Carrier Class Mission Critical Hosted IP Telephony Platform that will provide IPT services to SME and Multi-site Corporate clients

United Kingdom

Headhunted from Interchange to migrate Spiritel’s legacy network to a VoIP based platform with a focus on offering Retail Voice over Broadband solutions to ISP, ITSP’s and legacy Voice resellers• Developed and implemented a carrier class Hosted IPT platform that was able to provide “white labelled” Voice over Broadband portals targeted to ISP’s and ITSP’s worldwide • Managed the VoIP Wholesale division which sold UK Mobile minutes to Tier 1/2/3 carriers• Setup a JV arrangement to provide a prepaid calling card telephony service with a provider in Eastern Europe which boosted revenue streams by 25% and still generates income of over £10k per month• Setup a unique portal for a Free “on-net” service for the Indian Migrants working/studying in the UK which is now making £10k margin per month. I had to write a spec for the backend commission engine for its distributor base that would integrate directly with the VoIP Softswitch• Negotiated favourable contracts with incumbent carriers to reduce cost base• Negotiated and signed sole supplier agreements with major US vendors

United Kingdom

Was setup as a new-co post acquisition of B&T primarily which I was responsible for managing the entire subsidiary with an employee base of 15• I led the company from a data centric company to offer fully converged voice (over IP) and data services internationally. This resulted in a significant increase of revenues as we offered wholesale voice routes to other ITSP and Telco’s worldwide. The company was making revenues of £70k per month after 3 months of inception with more than 80% of revenue generated outside of UK • Signed over £500k worth of orders to provide and install equipment for a City Wide Metropolitan Area Fiber Optic Networks and Rural Telephony systems in Albania, Easter Europe• Worked closely with clients to define their needs and design proposals that solve their business requirements. Contributed to post-sale management of project delivery and support, gaining a comprehensive understanding of all aspects of the telecommunications marketplace covering legal, financial, sales and technical matters.

Milton Keynes, United Kingdom

• Founded and managed company, leading growth from £0 in revenue in 1994 to £1.4M in revenue in 2001. Coordinated aspects of acquisition by the Interchange Group. Obtained private financing and succeeded in doubling revenues each year and obtaining larger and more profitable projects and clients. • Directly managed all aspects of operation, including financial, sales and marketing, legal, technical and managerial activities. Employed staff of up to 15. The company was awarded Deloitte and Touche Fast 50 Award in 2000 as one of the fastest growing companies in the region.• Signed an order worth over £100k to install a worldwide VPN across 66 offices where I presented the idea, demonstrated proof of concept and sold the benefits to the Group IT director. This project resulted in over 50% in reduction of costs for the client