Mandeep Singh Email & Phone Number

New York City Metropolitan Area

Gurgaon, India

Job Profile:Provide client (American Express) operations support to improve their deliverables/projects on time. Manage IT Operations to meet and succeed in the desired goals using and following the ITIL model.Responsibilities:• Administration on vCenter server and its components. • Management of VCenter/ESXi servers in different topologies for the creation of optimized Datacenter.• Provide ongoing production support and manage vendor service records for all the… Show more Job Profile:Provide client (American Express) operations support to improve their deliverables/projects on time. Manage IT Operations to meet and succeed in the desired goals using and following the ITIL model.Responsibilities:• Administration on vCenter server and its components. • Management of VCenter/ESXi servers in different topologies for the creation of optimized Datacenter.• Provide ongoing production support and manage vendor service records for all the incidents.• Work closely with infrastructure partners such as network, backup, application team.• Administration of Nutanix Infrastructure using Prism Element, Prism Central, and command-line utilities such as ncli and acli.• Performing Nutanix Cluster upgrades including AOS, Foundation, NCC, Hypervisor.• Troubleshooting and optimizing the Nutanix environment.• Performing Nutanix software uplift and firmware upgrades leveraging LifeCycle Management (LCM).• Deliver results in fast paced and constantly changing environment.• Drive operational management via EMIM/Incident response, communication, and tracking along with root cause identification and closure.• Experience in handling P1/Escalated issues and RCA preparation for those issues.• Communicate with a broad and diverse audience, including technology and business leaders.• Keep tab on all existing and new issues in the environment, analyze to avoid occurrence of the same issue.• Strictly adhere to ITIL standards in day-to-day operations.• Understand the environment quickly and suggest new ideas to improve IT operations.• Analyze and automate repetitive tasks involved in daily operations.• Actively document current work procedures and processes into Confluence so that it can be helpful to the team/future team members for business continuity. Show less

Gurgaon, India

Provide client VMware level 2 support services as part of the Datacenter Hosting Windows Team. Followed change management and ITIL standards to support existing projects as well as the virtual environment and meet the SLA for business-critical tasks. • Virtualization: Installing and Configuration of VMware Hypervisor ESXI 5.5 & 6.5.• Creating and Managing Virtual Machines and Installing Guest OS on Virtual machines.• Creating templates from VMs and deploying VMs from templates… Show more Provide client VMware level 2 support services as part of the Datacenter Hosting Windows Team. Followed change management and ITIL standards to support existing projects as well as the virtual environment and meet the SLA for business-critical tasks. • Virtualization: Installing and Configuration of VMware Hypervisor ESXI 5.5 & 6.5.• Creating and Managing Virtual Machines and Installing Guest OS on Virtual machines.• Creating templates from VMs and deploying VMs from templates and allocating resources.• Built and maintained VMware Server Infrastructure for production including HA/DRS, Clustering.• Creating and managing resource pools and adding the VM’s into resource pools.• Security hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.• Patching of Esxi using update manager• Migrating VM’s using VMotion (Cold & Hot Migration) and also Storage VMotion (SVMotion)• Mounting & Unmounting LUNs (Adding and Deleting Datastores) from multiple ESXi hosts.• Troubleshooting VM-related issues.• Managing Tasks, Events, and Alarm in vSphere,• Managing backup failure and snapshot issues.• Experience in P2V, and V2V Migration using the VMware Converter migration tool.• Ensure that the SLA agreements with the business are maintained and that we remain Security compliant and also established new techniques to improve client-agreed SLA.• Experience in Ticketing Software on Service Now. Show less