Mandeep Gill, Mba Email & Phone Number

Calgary, Alberta, Canada

With an entrepreneurial and contact center background I was brought into this role to stand up the happiness (contact) center from the ground up. I've passionatley contributed to the development of a cult based culture using the 'servant leadership' philosphy that I'm fond of. Alongside the Rumi leadership team, I've managed to stand up a contact center in the middle of a pandemic! I'm proud of my contribution in creating new jobs in Alberta during a tough time globally. My responsiblities include:As the first Team Lead on board I've had the priviledge to manage and develop (seeing that this is a start up) two concurrunt lines of business (ATCO Energy and Rumi Products and Services). Excellent customer service, first call resolution, NPS, and reducing customer effort have been key areas of focus. Since inception I've managed my team to world class customer satisfaction scores.Operational excellence has been a driving force in the success of my team. Coaching and leading to discover efficiencies in after call work management, hold time, and scheduling adherence has been key to the development of my advisors. Empowerment and communicating clear expectations has been an important tool to help advisors discover efficiencies, improve sales conversions and customer satisfaction.I am responsible for the stragic planning and implementation of the Talkdesk telephony system. This includes the development of the IVR studio flow, IVR messaging, tech support (post launch), and stakeholder management. Using my knowledge and strategic planning/implementation from Queens MBA, the implemenation of Talkdesk has been one of my greatest accomplishments.As a key member of the leadership team, I've contributed to the hiring of 50+ Happiness advisors. Focus has been to develop a streamlined recruitment process and hire based upon cultural fit and growth mindset.

Calgary, Alberta, Canada

Managing a team of 5, I provide event planning services for weddings, corporate events, family events, etc. Key accountabilities include stakeholder management, strategic planning and execution, and budgeting.

Calgary, Alberta, Canada

Leading a sales team of 3 to increase revenue, I'm also responsible to work with senior leadership and provide business solutions in increasing operational efficiencies and company profitability.

I was brought into this role to help lead the sales team in productivity and efficiency improvement, while managing employee engagement to provide a customer obsessed experience.

Maintained and strengthened customer relationships with ATB Financial. Led data team of 4, analyzing trends and patterns to determine areas of improvement and efficiencies. Presented analysis and business solutions to leadership on a weekly basis.

Maintained and strengthened customer relationships with ATB Financial while effectively promoting and creating awareness of ATB products.

I managed the sales, delivery, and merchandising of products to small format customers while establishing relationships with customers to ensure complete satisfaction.

Successfully sold TV and home audio products to customers and ensured customer satisfaction to drive future sales.

Sold Telcentris home phone network to customers and built a referral base for future sales

Worked with a sales team and ensured the sales of TELUS TV, Internet, and home phone while establishing customer relationships for future sales

Master Of Business Administration - Mba

Strategy project: Led a team of 5 building a 5 year strategy for a warehousing and transportation company in need of a major turnaround..

Bachelor Of Business Administration (Bba), Marketing