Mandeep Gill Email & Phone Number

Uxbridge

Hayes, Greater London, United Kingdom

My role: Manage online transformation programme for TEMPUR’s 20 ecommerce websites (Europe and Asia). Migrate from early version of Demandware/SFCC (SalesForce Commerce Cloud) to SFCC MFRA Platform and deliver a redesigned website including new customer journeys, content and site structure, CMS implementation (Amplience), payment vendor integrations and new functionalities (i.e. Postcode Finder, Trustpilot Reviews).Programme Planning: Responsibility for programme and project definition, scoping process, implementation plan, interlinking dependencies, stakeholder management (including 20 international markets) and documentation Scoping Requirements: Review website architecture, functionalities, prioritise product backlog, manage user story approvals. Capture risks, mitigation planning with internal and external agencies, resolve issues as they ariseFinancial Management: Manage programme budget (Capex/Opex) of £2m, third party supplier commercials, forecast expenditure, financial reporting to Project BoardSupplier Management: Plan integrations with third party suppliers and payment vendors, investigate technical implications, negotiate contractual agreements, ensure suppliers meet agreed timelinesTesting and Deployment: Coordinate end to end Quality Assurance Test plans, manage external testing house, project team, agencies and international markets. Devise rollout plans based on market commercial plans and constraints

Marlow, Buckinghamshire

Clients: BMW, MINI, Rolls Royce, McLaren, Mazda, Zoetis, Moorfields Private, Orange, STABILOMy role: To lead project teams in successfully delivering digital &integrated programmes, within scope, time and budget:Pipeline Planning: Work with New Business, Strategy & Account Teams, manage project pipeline, resources, timelines & estimates, recruit for new winsPortfolio Management: Oversee all digital programmes, roadmap development, implementation & resource planning, engage senior internal stakeholders, direct PMs through waterfall and agile project lifecycles, monitor budgets. Report to BoardProgramme Management: Stakeholder management, map timelines with inter-dependencies, manage product backlog, proactive risk & issue management, assess change requests, escalation management, budget control, report on objectives & KPIs, apply learnings to future projects. Report to DirectorsManagement: Line manage PMs, Digital Ad Manager, Resource Manager, suppliers. Matrix manage, Strategy, Paid, Social & Content Teams. Recruitment, appraisal & personal development planningSuppliers: Ensure contracts, working practices & payment processes in place for suppliers, Facebook, Google AdWords, LinkedIn, Twitter, HubSpot & Social Monitoring ToolsSystems: Roll-out Resource Management system for transparency, Project Management tool for task & project team management, Case Logging system to streamline production requestsProcesses: Capture workflow issues, map streamlined processes, create business wide governance increasing efficiency & communication

Windsor, Berkshire

Clients: WorldPay, IHG, Porsche, Capgemini, JTI, Random House, Smithsonian, JLR, ToyotaMy role: Responsible for client portfolio & project strategy for all programmes of work. Lead agency-wide operations implementing project management methods, establishing common standards & procedures to achieve seamless project deliveries. Work with senior management on proposals & RFPS, resource modelling, business cases & recruitment. Report to Board on programme metrics, operational status & improvement proposalsPortfolio Direction: Input to RFPs. Oversee client programmes, manage traditional & cross-functional teams, client meetings, establish practices to improve delivery processes Programme Management: Roadmap planning, security & API considerations, risk/mitigation strategies, budgeting. Contribute to scopes, architecture, process flows, & deployment plans. Deliver within scope, budget & time Team Management: Lead 8 strong team of Project Managers, Producers, Test Team & external suppliers. Own recruitment process, appraisals & development plansProject Methodology: Establish Waterfall, Agile (SCRUM) & Hybrid methods, create documentation to support teams & provide transparency for clientsResource Planning: Collate business pipeline, resource planning & levelling for internal & external resources, identify cost savings, resource sharing & R&D opportunitiesImplement User Experience Design process: Achieve collaboration between design & development teams, accurate estimation & traceability when using offshore resourceQuality Assurance Testing: Implement Testing procedures & documentation ensuring solutions are robust, meet creative, usability & security requirements Set up Quality Assurance Team: Create business case, job descriptions, recruit & imbed into business Agency Management Tool Rollout: Streamtime (2010) & Traffic LIVE (2014). Configure for Digital, Experiential, Studio, Development, Management depts. Conduct training, replace manual processes

Windsor, Berkshire

Resource and production management of Studio and Development teams, quoting, internal invoicingManage all agency projects including Email campaigns, Banner promotions, Web based applications, Development with Content Management Systems (Joomla, WordPress, Drupal) and Mobile AppsRequirements gathering, scoping, risk and mitigation assessment, estimation, timelines, budgeting, recruit contractorsResponsible for project documentation: Statement of Work, Project Brief, Content, Functional Specification, Wireframes, Information Architecture, Processes, Application Landscapes, Infrastructure diagrams, Change Requests Client meetings to report progress and regular Project Highlight ReportsManage Quality Assurance Testing and User Acceptance Testing phases. Write Test Scripts, testing, defect management Work with Financial Controller on reconciliation of all projects, report profit and loss figures to Directors

Reading, United Kingdom

Clients: Plantronics, Hewlett Packard, Microsoft, SiemensContracted to support three Account Directors, manage the production of marketing materials and toolkits. Project estimation, create all project documentation, brief designers, manage artwork and print production processes.Organise photo-shoots, plan scenes and collate products. Liaise with locations on health and safety guidelines.

Uxbridge

Clients: Honda, OKI, The Harlequin Shopping Centre WatfordContracted to organise launch of new marketing campaign for The Harlequin. Requirements gathering, brief design team and manage concept development. Arrange photo-shoots; work with stylists to plan shots. Manage large print runs for brochures, leaflets, vouchers and hoardings. Web project management; compile content, define architecture, oversee development, testing and go live.Print production management of exhibition marketing literature; proof reading and commissioning advert artwork

Ongar, Essex

Manage Clients, run multiple creative projects, plan print production schedules for cost efficiencies and budget control.Gather Client requirements, define project briefs, provide cost and timing estimations. Brief design team, asset management, proof-read artworks and copywriting.Quote and tender print runs with suppliers. Create Purchase Orders, approve print proofs, and solve production issues.Manage monthly production of Brochures and Leaflets for various Clients. Organise photo-shoots, budget control, proof-read artwork, approve print proofs. Arrange deliveries to multiple Distribution Centres.Research and write proposals for Clients, plan media buying schedules, book and purchase of advertising spaces. Supply artworks according to specifications. Supply voucher copies, monitor advertising invoices from media buyers to Clients.Project and financial forecasting, compile outgoing invoices to Clients, organise payments for suppliers. Management of company finances, monthly finance reconciliations, report costs, profit and loss across all projects. Preparation of Agency finance ledgers for Finance Controller.

Leigh-On Sea, Essex

Project management of website implementation

Chelmsford, United Kingdom

Magazine merchandising, management of subscription databases. Research property-buying trends and write press releases. Exhibition planning, produce advertising material, organise stands.

Billericay, Essex

Website implementation, media coverage analysis vs. advertising expenditure, write press releases, mailing campaigns.

2.1, Ba Hons Media Studies And English Studies With Drama Production

High School, A-Levels

A-Levels: Media Studies (B), English Studies (B), Sociology (D), General Studies

High School, Gcses

GSCEs: 9 subjects, grades A to C including English, Mathematics and Science