Mandeep Kalhar Email & Phone Number

Toronto, Ontario, Canada

Director of Operations with Encore Canada @ the Fairmont Royal York.

Toronto, Ontario, Canada

Director of Event Technology with Encore Canada at the Sheraton Gateway

Mississauga, Ontario, Canada

Managing labour, equipment, client experience, and creating new protocols and initiatives in and around Airport Cluster Venues.

Mississauga, Ontario, Canada

Operations Manager @ Hilton Mississauga Meadowvale

Mississauga, Ontario, Canada

General audio visual technician

Vaughan, Ontario, Canada

Full Optician work with contact lens and corrective lens fittingsCreating, inputting, and retrieving client information in iFile computer systemMaintaining client records in iFile and filing hard copies of each client profileSafeguarding confidential information and sharing knowledge only as appropriate in the circle of careEnsuring all clients receive the highest standard of service while demonstrating respect, professionalism, and integrityProviding excellent client service orientationCollaborating with the on-site Optometrist to optimize patient careMaintaining expertise through continuing education and demonstrating a thorough knowledge of new and innovative products, procedures, and solutions to meet client needsResolving difficult situations such as, but not limited to, client concerns, dissatisfaction, and complaints, by understanding, analyzing, and creating a solutionAssisting clients with their purchases by asking probing questions to uncover their concerns, feelings, and needsProviding patient education and promotion of healthEffectively communicating and negotiating with suppliers and vendors to obtain the best quality merchandise at aggressive market pricesMaintaining inventory levels by doing weekly inventory countsProcessing shipments and receiving orders from multiple shipping companies (including Fed Ex, UPS, Purolator, and ICS Courier)Generating daily, weekly, and monthly sales reports and monthly financial statementsCreating projections and setting targets by analyzing sales numbers on a weekly and monthly basisResponsible for budgeting and payrollHandling large sums of currency for weekly bank depositsResponsibility for creating and maintaining marketing and promotions through various forms of advertisement such as social media, flyers, television, radio, web site traffic, Google My Business and moreAdvanced knowledge of point of sale terminals

Brampton, Ontario, Canada

Processing new accounts by authenticating identifications such as a driver’s licence, passport, Social Insurance Number cardVerifying client identity before accessing account informationResearching and maintaining knowledge of products to accurately advise clientsFirst line of service for clients having technical difficulties with their devicesDetermining if the technical difficulty was caused by user error or a manufacturing issue and then educating the client on how to avoid the issue in the future prior to either repairing the device on site or preparing the device for shipping to the Telus repair depotResponsible for processing all outgoing shipments and receiving packages through PurolatorMaintaining the repair log daily to determine if any repairs are taking longer than expected and following up with the repair center to determine the cause of the delayCommunicating with clients via phone or email about the status of their deviceDealing with clients in a decisive manner to avoid escalations of difficult situationsSecuring displayed devices with anti-theft systems and verifying that all anti-theft systems are operating correctly

Brampton, Ontario, Canada

Responsible for the operations department which encompasses the customer service/returns department and the store cashiersPosition requiring strong time management and multi-tasking skillsHandling all store comments and complaintsDealing with customers in a decisive manner to avoid escalationsInvolved with interviewing new hires, employee advancement, disciplining, and also terminating associatesAddressing inappropriate behaviour of colleagues and associates in an assertive manner when necessary and reporting serious misconduct to higher managementConducting quarterly reviews of associates to identify strengths, weaknesses, and future goalsMotivating team to reach service and sales goalsEmphasizing team work by cross training all associates in the operations department to be able to assist one another in various positionsCreating a business plan for the operations department in order to improve customer relations, efficiency, and productivityScheduling staff for all departments according to business needs and budgetsCreating daily and weekly reports and communicating results to the other store managers and district managersHandling large sums of currency for daily bank pick-ups

Brampton, Ontario, Canada

Assisting clients with their purchases by asking probing questions to uncover their concerns, feelings, and needsLeader on sales floor as manager on duty for retrieving high ticketed items, customer contacting, and ensuring every client receives the highest quality of serviceResearching and maintaining knowledge of products to accurately advise clientsPromoting the Best Buy for Business department to business clienteleProcessing any sales for business clienteleCreated protocols for shipping large orders from the store levelInteracting with representatives from a wide variety of local businesses through membership with the Brampton Chamber of Commerce

Brampton, Ontario, Canada

Specialized in various home theater solutionsProcessed SalesInventory and Stock Counts

Brampton, Ontario, Canada

Customer service for accounts including billing and service changes Over the phone customer assistance on the Rogers Home Phone productWorked independently with little or no supervisionAble to analyze a customer’s needs and wants in order to assist them the bestAble to make sound business decisions in good judgement

Toronto, Canada Area

Sales associate in the computer departmentCashierRestock and fillingTechnician-work on computersIn store and over the phone customer assistance on various products

Certification, Opticianry/Ophthalmic Dispensing Optician

Activities and Societies: Optical frame and contact lens fitting specialist

Business Administration And Management, General

High School/Secondary Diplomas And Certificates

Activities and Societies: Member of the Yearbook Club Member of the Ski Team