Mandeep Sapal Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Currently working as IT Voice and Telephony Specialist to ensure smooth operations of Cisco Telephony Voice, Genesys URS and Network Infrastructure. Actively involved in Cisco SIP Trunk Migration Planning, Designing, Implementing and Roll outs.• Responsible for managing existing Cisco Unified Collaboration infrastructure includes; Cisco CUCM Call Manager 12.5, Cisco UCS , Genesys GVP, Cisco PRIME Collaboration, Cisco Unity Voice Mail, RTMT Monitoring & Log generation. IP Phones User provisioning, move, add and change.• Actively monitors the technical operating environment and ensures adherence to corporate networking and telephony standards. Identifies deficiencies and opportunities for optimizing the telephony environment, determines the appropriate resolution of those items and implements them in a timely manner.• Managing and Coordinating with Support Vendors like; Telstra, Interactive and Veridian for Voice and network hardware support, ISDN Trunks Provisioning / failover. Also coordinate with Cisco TAC for any Major incidents and handling RMA Requests.• Proactively analyse the existing Cisco Telephony infrastructure and recommend, develop and implement improvements. Proactively monitors the Cisco CUCM based Telephony systems for any scheduled/unscheduled interruptions or other issues that may affect the user experience.• Taking the ownership of all onsite, Offsite and Spares assets and Hardware Inventory. Proven knowledge of Hardware replacement and RMA management procedure for Cisco Hardware like UCS Servers Modules, IP Phones and ATAs.

Sydney, Australia

Role:Worked with Optus Client to manage the Cisco UCCE/CUCM Infrastructure by providing the solution consultancy for new projects and upgrades for more than 3000 Agents on UCCE Rel10.5. Responsible for Project assessment, analysis, transition plan, efforts estimation, resource Planning, risk mitigation and Business Process Documentation.Responsible for defining, articulating and Managing project plan, time boxes, RACI Matrix, Scope of Work and Exit Criteria. Tracing and delivering the ongoing project as per the agreed Business deliverable by organizing and attending regular workshops with various Business and Technical stakeholders.

New Delhi Area, India

Role:Was the part of Wipro Infotech’s GIS (Global Infrastructure & Services) & SIMS (System Integrations & Managed Services) division, responsible for Voice product and Service business and Revenue generation by selling UC & CC Products, System Integrations across India, APAC & ANZ GeosKey Responsibilities: • Creating solutions for domestic and international clients primarily based on | Cisco Collaborationproduct Line (Cisco UCCE 11.0, PCCE, CUCM, CCX, CVP, Acqueon LCM, UC/Jabber, CUIC, FinesseAD ,EIM/WIM, UCS Blade Virtualization Designing, CUBE, VXML, CUSP ISR Gateways) | GenesysContact Center Product line CIM/URS 8.1 ,GVP/IVR 8.1 , OCM/Outbound, CC Pulse/Reporting, SIPServer/T Server and Media Gateway Integration | Avaya Aura Product Line (Avaya Aura CM7.0,Avaya Core Suite, Session Manager/System Manager, AEP IVR, APC Dialers, CMS Reporting, SBC,G450/G650PN Gateways, AAMS ) & Third Party Adjuncts like Verint Impact 360 and NICE CallRecording, Network Infra, SAN Storage/IOPS, Microsoft OS/DB, Bandwidth Calculation.• Acted as a Technical Account Manager, was responsible for upsell, Cross sell and solution selling for Cisco/Avaya/Genesys based Unified Communication infrastructure under various business Models like Capex, Opex & Managed Services deals.• Drive revenue growth in India, APAC and ANZ Market by carrying out end-to-end account management activities by understanding the client business requirements, Technical and functional needs, account growth strategy, deal realization, account management and client satisfaction and sustenance. • Responsible for expanding business across all vertical Solutions in the existing customers and new customer base as well, specifically in IT/ITES Enterprise, BSFI, Telecom Service Provider environment. Led sales by managing Client, Technology Vendors and Internal Stake holders.

New Delhi Area, India

Role:I was the part of Network Practice Division and responsible for Pre Sales Consultancy, Solution architecting, technical requirement analyzing, designing and deployment of Contact Center and Enterprise Telephony networks, primarily based on Cisco and Nortel Networks Voice Platform.Key Responsibilities:- Leading the Presales team for In-house Contact Center & Carrier Network primarily based on Nortel MSS Carrier Switch, Meridian 81C/61C IPPABX & ACD, Preside MDM NMS and other adjuncts. Responsible for Pre Sales Consultancy, Designing and Solutioning of any new site, Colo location in the existing Contact Center and Carrier network infrastructure.- Leading the Pre sales team of 5 members for understanding the scope of work, requirement Analysis and technical Solution preparation for Domestic Customer which were primarily based on Multi service carrier grade ATM Backbone, CS1kE/IP PABX Meridian61C/81CTelephony, Symposium Reporting, Nortel Metro Ethernet 8600 Switches, Nortel CWDM/DWDM Optical Transmission, Alcatel New Bridge 3600+ based STM/SDH Multiplexers for Enterprise Customers.

Role: Client Facing On SiteKey Responsibilities:- Planning , Implementation and Configuration of Cisco catalyst 4006, 6509 L3 Core Switch, 3600 series of router, Cisco 8430 IGX, Responsible for Configuration and management of VLANs, VTP, STP, HSRP. Configuring Inter VLAN Routing using 6509 L3 Core Switch, Using DHCP Server as IP Forward on Core VLAN creation & management on Cisco 4006/6509 Edge switches, Implementing HSRP & Ether channel

Client Facing Role

Client Facing Role -- Planning , Implementation and Configuration of IP Telephony Infra like Nortel MSS Carrier Switch, Meridian 81C/61C IPPABX/ACD, Preside MDM NMS, for Border Nodes.-- Provide Pre Sales Solutioning, Architecture Designing of Nortel Networks Optical Metro Ethernet 8600 CWDM Routing Switch to provide Gigabit Ethernet backbone solution for Customer. The project demands Designing, Architecting and Solutioning Metro 8600 ERS (Ethernet routing Switch) with CWDM & Nortel Optical Long-Haul 1612G switch with ADM Mux.-- Provide Pre Sales Solutioning, Architecture Designing and Integration of STM-1 DZAN Ring with ASTROID Backbone based on Alcatel STM-1 optical solution

Bachelor'S Degree, Electronic And Telecom Engineering

Major Modules: Telecom Switching & Signaling, Mobile Comm System, Fiber Optics Comm System

Diploma Engineering, Electronic And Telecom Engineering

Major Modules: Digital Electronics, Electronics Devices & Circuits, Network Filters and Transmissions