Maggie Anderman Email & Phone Number

Oakville, Ontario, Canada

Denver

• Managed a portfolio of over 15 enterprise level long-term customer engagements in the UK and North America for NetSuite and OpenAir Advanced Customer Support (ACS) within the Software Vertical
• Founded second Software Vertical team, a rapidly growing internal team within ACSKey responsibilities:
• Advised internal management on organizational scaling of second founded software team while driving best customer outcomes
• Optimized customized software post implementation to provide enhanced business solutions for NetSuite and OpenAir customers
• Defined strategy for completing optimizations throughout customer engagement to ensure highest value outcomes
• Built strong relationships with over 15 customer leadership teams to influence difficult decisions and ensure customer satisfaction

Denver

• Managed a portfolio of over 20 enterprise level long-term customer engagements in the UK and North America for NetSuite and OpenAir Advanced Customer Support (ACS) within the Services VerticalKey Responsibilities and.
• Founded OpenAir ACS, a fast-growing internal team within NetSuite ACS, which scaled over 200% in revenue since launching in 2019
• Created new, standardized content, including client deliverables, and trained global team members in managing customer engagements
• Interviewed and onboarded new resources to drive 300% personnel growth of team in two years
• Demonstrated product knowledge and communication by presenting as a speaker at NetSuite's Annual Conference: SuiteWorld 2021

Denver

• Led initial NetSuite implementation projects in the Software and Services verticals within NetSuite Professional Services and Advanced Customer Support engagements for OpenAir and NetSuite
• Facilitated project lifecycle from kickoff to conclusion, monitoring timelines/budgets/scope while delivering customer success and satisfaction
• Built customer relationships and ensures customer satisfaction through creating and maintaining project plans and status reports

Greater Denver Area

• Focused on creating the energy and excitement around Apple products while connecting with customers and discovering their needs.
• Served as a customers guide while they are in the store — advising, selling, and even setting up their new products.
• Collaborated with other team members to ensure that every visitor walks out of the store a loyal Apple customer.

Master Of Business Administration - Mba, Business Administration And Management, General

Recipient of the Richard Ivey MBA Excellence Award for academic achievement and leadership

Bachelor’S Degree, Economics

Activities and Societies: Economic Honors Program, Phi Beta Kappa, CU in DC program participant, Gamma Phi Beta Sorority, Sexual Assault.

Environmental/Environmental Health Engineering

Activities and Societies: Co-Founder of Greeks Against Sexual Assault, First Year Standards Chairwoman, Philanthropy Committee Member &.