Melissia Harisay, Phr Email & Phone Number

United States

Sandy, Utah, United States

Assist in the hiring and recruiting of new employees by posting job opportunities, schedule interviews and sending out offer letters. Onboard new employees into HRMS, this includes I9 verifications as well background checks. Also maintains current employee files, positions and pay in HRMS. Conduction new hire orientation with new employees by reviewing.

Pleasant Grove, UT

Created and maintain relationships with Enterprise Accounts. Reviewed bills for accuracy and gave explanation for charges to clients. Also help set up payments for outstanding bills. Helped facilitate software updates to clients so they didn't have service disruption. Liaison between customer and appropriate departments to meet customer’s needs

Create and follow specific project plan to ensure tasks and deliverable are completed according to timelines. Report on project quality, client and team satisfaction and project success metrics with managing director. Determine resource requirements of projects, based on project specifications. Continually seek opportunities to increase customer.

Create and follow specific project plan to ensure tasks and deliverable are completed according to timelines. Report on project quality, client and team satisfaction and project success metrics with managing director. Determine resource requirements of projects, based on project specifications. Continually seek opportunities to increase customer.

Midevale, Utah

Reconcile 10+ bank accounts daily. Research any unknown transactions and provide details of transactions. Record and code transactions in Quickbooks and proved check ledgers to owner.Daily bank deposits.

Sandy, UT

Vendor relationships. Continue cultivating existing relationships by resolving any issues on product and payments. Create and submit approved PO’s to various vendors. Determine units to purchase, PI dates and ship dates. Track and update Executives on status of ordered product. Coordinate the delivery of shipping containers with shipping forward and.

South Jordan, Utah

Manage a 20 person call center team. Review team's schedules, approve PTO and employee annual reviews. Hold weekly training meetings to provide team with current and accurate information.Coaching and providing feedback for team members. Review calls, emails and support tickets for accuracy.Overseen the daily operations of call center. Monitor phone queue.

West Jordan, UT

Maintained client and vendor accounts. Using QuickBooks software to oversee A/P, A/R, bank deposits and prepare client invoices. Reconciled bank account Generate profit/loss reports for CEO. Prepare yearly 1099Prepare and process weekly and monthly ACH, Wire, PayPal and check paymentsOrder office supplies

Maintained client and vendor accounts. Using Accounting Relief and QuickBooks software to oversees A/P, A/R, bank deposits and prepares client invoices. Reconciled bank account and liability accounts. Work with vendors to resolve any discrepancy with accounts. Generate profit/loss reports for CEO. Set up new employee’s for payroll and monitor time keeping.

Epic for business and Help2 programsAnswer multi line phone Schedule appointments and check in patientsMedical record request, fax, scanningCollect co-payments, reconciliation of funds.

Supervise and manage the daily operations of Card Café. Answer customer questions and track problems to ensure solutions are implemented, Manage the photo book process from start to finishProcess order add-on gifts for customersManaged A/P, A/R and bank deposits in QuickBooks software. Report directly to the president of company on all customer service.

Manage and report on 1.5 million dollars of inventory. Provide weekly and monthly status reports. Report directly to the COO on inventory received and issued. Develop controls for asset management..

Attend weekly production/inventory meetings and customer services meetings. Oversee wholesale purchasing contracts. Place orders for wholesale clients, advise them of inventory issues, and handle their customer concerns. Follow the placement of order through fulfillment and also invoice the customer.

Supervise day to day functions of a 30 person call center team. Provide feedback to department Director on statistics, training, budget, and quality control. Handle escalated calls and resolve them to satisfaction. Make recommendations on new programs and incentives. Meet monthly with each representative to review their progress and ways to improve..

Responsible for customer service, receiving shipments, inventory, and stocking shelves. Reconciled cash registers and handled phone orders. Provided daily reports to Manager on any problems that occurred. Handled customer complaints and returns.

Interview, recruit, and hire new employees. Train employees on customer service and company procedures. Responsible for employee reviews and conflict resolution. Oversee scheduling, bank deposits, budget, inventory management, stocking, and purchasing. Handled escalated customer or employee complaints. Provided reports to Manager on food cost, labor.