Mandi Favalora Email and Phone Number
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Mandi Favalora is a Customer Service Supervisor at Watco Companies LLC. She possess expertise in customer service, process improvement, training, outlook, operations management and 9 more skills.
Watco Companies Llc
View- Website:
- watcocompanies.com
- Employees:
- 1522
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Customer Service RepresentativeKinder MorganManaged customer accounts•Entered, processed, and tracked orders•Worked with production to establish inventory levels•Communicated with freight carriers. Managed inventory for six warehouses•Prepared, tracked and transferred stock shipments•Invoicing, of accounts receivable/payables•Backup support for other customer service representatives•Worked and posted orders out of system
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Customer Service SupervisorWatco Companies Llc Mar 2007 - Present
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Customer Service SupervisorKinder Morgan Inc./Watco Companies Mar 2007 - PresentProvide excellent customer service and manage inside sales/invoicing/order entry processes for Kinder Morgan Texas Terminals and Kinder Morgan Ferro Terminal. Supervise scheduling for both Kinder Morgan facilities. Investigated and resolved customer inquiries and complaints in an empathetic mannerCross-trained and backed up other customer service managersAdhered to all confidentiality requirements at all timesSolved unresolved customer issuesAssumed ownership over team productivity and managed work flow to meet or exceed quality service goalsStrong leader of customer support staffScheduled staff shifts to cover peaks and lulls in customer inquiriesFacilitated inter-departmental communication to effectively provide customer supportTrained staff on operating procedures and company servicesProvided accurate, specific and timely performance feedback for CSRsIdentified individual developmental needs with appropriate trainingManaged work flow to exceed quality service goalsMaintained up-to-date knowledge of product and service changes
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Restaurant ManagementSmokey Bones Aug 2005 - Jun 2007Organized special events in the restaurant, including receptions, promotions and corporate luncheonsClearly and promptly communicated information to staff, such as large reservations or last minute menu changesInteracted positively with customers while promoting hotel facilities and other local servicesOrganized special events in the restaurant, including promotions and corporate luncheonsCorrectly calculated inventory and ordered appropriate suppliesCalculated cash flow and secludes for staffRecognized and formally acknowledged outstanding staff performance to boost company morale and productivityPromoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
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Administrative AssistantNetversant Jul 2002 - Jul 2005Planned and coordinated logistics and materials for a fortune 500 companyCreated detailed expense reportsMaintained all O&M manuals Coordinated domestic travel arrangements, including booking airfare, hotel and transportationManaged office supplies, vendors, organization and upkeepAnswered and managed incoming and outgoing calls while recording accurate massagesAssisted with event planningPrepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational supportProcessed accounts receivable and accounts payable •Certifications Environmental, Health and SafetyEthicsManager AcknowledgementTrain the TrainerCPR/1st Aid/AEDTWIC Escort
Mandi Favalora Skills
Mandi Favalora Education Details
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Bradford School Of BusinessBusiness Administrative -
New Caney High SchoolHigh School Diploma
Frequently Asked Questions about Mandi Favalora
What company does Mandi Favalora work for?
Mandi Favalora works for Watco Companies Llc
What is Mandi Favalora's role at the current company?
Mandi Favalora's current role is Customer Service Supervisor.
What is Mandi Favalora's email address?
Mandi Favalora's email address is mf****@****ies.com
What is Mandi Favalora's direct phone number?
Mandi Favalora's direct phone number is +183281*****
What schools did Mandi Favalora attend?
Mandi Favalora attended Bradford School Of Business, New Caney High School.
What skills is Mandi Favalora known for?
Mandi Favalora has skills like Customer Service, Process Improvement, Training, Outlook, Operations Management, Team Building, Logistics, Transportation, Microsoft Office, Inventory Management, Invoicing, Management.
Who are Mandi Favalora's colleagues?
Mandi Favalora's colleagues are Cj Stremick, Calvin Jonas, John Patterson, Thomas Bradley, Matt Hoobler, Jessica Lacey, Dan Paul.
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