In a busy startup environment, I built positive, growth-focused relationships with customers. I helped design and implement fiberoptic projects up to $700K in value, in a complex and heavily regulated environment. Meeting face-to-face with customers, I worked with them to understand their needs and negotiate pricing terms. I also headed administrative functions, such as invoice/payment processing and tracking job processes. I purchased and distributed supplies as needed in the field. Selected Achievements: ­ Met with customers face-to-face to discuss new or future projects (up to $700K in value).­ Ensured full compliance with complex rules and regulations.­ Planned and implemented discounts and other pricing terms as needed.

Maintaining open lines of communication with clients, I helped drive projects to completion and ensured strong customer satisfaction. Leading and training a team of 8-10 professionals, I motivated employees to exceed sales and service expectations. I also handled administrative and reporting functions such as payroll and AR/AP. Selected Achievements: ­ Retained an at-risk account by facilitating 10% discount on $100K project and rebuilding a trustful relationship with the client. ­ Interacted with ~8 homeowners per week on projects with average value of $5K. Resolved numerous customer service issues.

With a heavy workload of 70 jobs at once, I coordinated complex logistics and responded quickly to client concerns. I drove marketing and communications by using technology tools to schedule outgoing emails. I also reached out to customers personally to ensure that all job sites were ready, handled financial functions, corrected reporting/documentation, and managed inventory/supplies. Selected Achievements: ­ Created an incentive program (offering an Amazon gift card) that improved the client experience. ­ Designed sales orders (appx. 65 total) for 3 separate divisions.­ Built up a loyal client base through outstanding client service (achieved a 100% satisfaction rate). ­ Created and implemented highly efficient processes for sales and communication. ­ Cut labor hours by staying on top of documentation and scheduling.­ Earned an award for outstanding contributions to sales, efficiency, and client experience.

I responded to and resolved inquiries from clients and other stakeholders. Working with executive teams, I processed/evaluated employee applications and interviewed job candidates. With a focus on efficiency and compliance, I made sure that all information in the company database system was accurate and updated. I also prepared budgets and ID cards, in addition to handling in-house/external training activities. Selected Achievements: ­ Received numerous compliments from clients on smooth project delivery resulting from efficient processes.­ Completed training orientations for ~10 new hires per week. ­ Attended and helped execute sales and marketing events for ~50 attendees.