Mandi Kurth Email & Phone Number

Santa Rosa, Ca, Us

Toronto, Ontario, Canada

Client Relationship Management: Developed and maintained strong relationships with clients, ensuring they derived maximum value from Blueprint Software Systems' solutions. Acted as a trusted advisor to help them achieve their business objectives, resulting in a 95% client satisfaction rate and a 20% increase in client engagement.Onboarding and Training: Oversaw the successful onboarding of new clients, implemented comprehensive training and support to ensure smooth adoption of the software. Tailored training programs to meet the specific needs of each client, leading to a 30% reduction in time-to-value and a 25% increase in user adoption rates. Continuously updated our knowledge base to reflect recent changes and feedback directly related to our product. Feedback and Continuous Improvement: Gathered and analyzed customer feedback to identify areas for product and service improvement. Collaborated with internal teams to enhance product features and overall customer experience based on this feedback, resulting in a 20% increase in Net Promoter Score (NPS) and a 15% improvement in product satisfaction.Learning and Development Designer: Designed and developed comprehensive e-learning modules for customers, incorporating interactive elements, multimedia content, and assessments to enhance user engagement and retention. Recorded, edited, and created various e-learning videos for learning modules.

Client Relationship Management: Weekly, bi-weekly, and monthly touch bases with C-Suite individuals from various hospitals all over the nation to ensure they were seeing the proper ROI of the AIdoc product. Worked with internal and external IT teams to verify proper setup of servers on-site to support the product. Onboarding and Training: Onboarded over 300 radiologists on how to use the AI tool for AIdoc. Onboarding took place both in person and virtually. Conducted follow-up training which led to an increase of usage of the tool by around 20%. Feedback and Continuous Improvement: Conducted monthly feedback meetings with radiologists to discover possible areas of improvementLearning and Development: Wrote and recorded educational videos of customers. Documented new processes in our knowledge base. Helped evolve new employee onboarding for different types of learners.

San Francisco Bay Area

Client Relationship Management: Held and maintained a book of business of 272 real estate agents. Helped reduce the regional retention rate by 32%. Continuously met with agents to learn more about their experience and what Compass could do to help them stay with the company. Northern California outperforms the national average of 96%, Northern California maintains a retention rate of 98.2%. Establish deeply rooted relationships with top customers so that the business can maximize the value of those relationships.Onboarding and Training: Assisted real estate agents in learning the online tools provided to them, and responded to ticket requests in a timely manner to ensure customer satisfaction. Developed and delivered training sessions in a virtual and in-person setting, creating a comfortable learning environment for individuals and groups.Feedback and Continuous Improvement: Conducted weekly data analysis to identify areas for improvement and support agents. Worked closely with the Director and Head of Operations to develop 90-day action plans for high-retention risk agents. Assisted real estate agents in learning the online tools provided to them, and responded to ticket requests in a timely manner to ensure customer satisfaction. Partnered with the product and engineering teams to gather client feedback and enhance the product's design.Learning and Development: Designed and implemented training programs for national and regional use, including a 12-week new hire training course. Evaluated the impact of the training program on employee performance through data analysis and regular feedback. Developed and delivered training sessions in a virtual and in-person setting, creating a comfortable learning environment for individuals and groups.

Santa Rosa, California

Santa Rosa, Ca

Onboarding and Training: Responsible for training Enterprise customers on new Polycom systemsand online phone portals. Scheduling training and follow-ups with customers. Helping connect and install equipment on site in order to go through hands on training. Provide all potential log in information that may be needed during the training process to help set up on-site IVRContinuous Improvement: Keeping all new and future customer material organized.Prepared to be on location when the customer is ready. Devised and implemented course updates to answer to changing company needs. Stayed up to date on changing technical processes and needed skills.

Santa Rosa, Ca

Client Support and Technical Assistance: Interfacing with ILEC and enterprise-grade customers.Testing and provisioning of new enterprise services. Level 2 support for telecom voice systems from network edge to customer endpoint. All other questions for Sonic's FlexLink customer base and support for back-end networking systems and proprietary internal systems for Level 1 & 2 tech support department. Documented all facets of technology department operations, including network infrastructure, licenses, and FAQs, facilitating consistent responses and team operations. Configured all hardware devices and software settings to optimize network performance.

Healdsburg, Ca

Schaumburg, Il; Eden Prarie, Mn; Fort Worth, Tx, And Santa Rosa, Ca

Santa Rosa, Ca

Bachelor'S Degree, Human Services, General

Education record