Mandi Miller Email & Phone Number

Hinsdale, Massachusetts, United States

Fort Ann, New York, United States

• Introduced Me & My Pal Weekend in 2022 and increased enrollment 240% from 2022 to 2023.• Introduced Family Camp program in 2022 and increased enrollment 210% from 2022 to 2023.• Increased camper weeks by 46% from 2021 to 2023.• Maintained online presence including website maintenance and updates, and managed Camp Little Notch’s Facebook and Instagram accounts (including content creation).• Prepared monthly e-newsletters.• Managed UltraCamp registration software for summer camp and other events.• Collaborated with the Executive Director, Property Manager and volunteers on opening and closing of camp as well as property maintenance throughout the season.• Oversaw permitting process with the Department of Health and ensure continued compliance with American Camp Association standards.• Recruited, hired, trained, supervised and coached seasonal staff.• Recruited summer camp and year-round event attendees.• Ensured site safety during summer camp and all on-site events through risk management and implementing emergency procedures when necessary.• Planned yearly summer camp and event calendar in conjunction with the Executive Director.• Oversaw summer camp program planning in the off-season and day-to-day execution of a high quality program during camp operation.• Evaluated all aspects of summer camps and programs (campers, families, staff, renters, attendees) and make necessary improvements annually and as needed.• Acted as “first face,” providing customer service and setting a welcoming tone to all who visit Camp Little Notch.• Worked with rental groups before their visit and on-site in conjunction with the Executive Director to provide a satisfactory rental experience.

Cicero And Ithaca, Ny

•Oversaw Seasonal Outdoor Program Facilitator staff team, including training facilitators, scheduling and staffing programs, and developing lesson plans.• Collaborated with Human Resources and played a key role in transforming an outdated seasonal camp staff recruitment and hiring system organization-wide.• Worked in conjunction with the Marketing Team to ensure publications, social media and website are up-to-date with consistent messaging and informational needs.• Managed all communication and integration with the CampDoc system, ensuring that the system supports the needs of all camps.• Took lead on organization-wide camp COVID-19 communications and executed a pivot to Family Camp in summer 2020 at Camp Comstock that served over 60 families.Fulfilled all prior Outdoor Program Manager duties including-• Served as Camp Director of Camp Comstock. Summer Camp responsibilities include: program planning, staff recruitment and hiring process, staff training, supervision and coaching, providing customer service to campers and families, camper recruitment, overseeing day-to-day execution of a high quality program, evaluating all aspects of camp at the end of the season.• Ensured compliance and proper permits (where necessary) with Department of Health, American Camp Association, and Girl Scout Safety Activity Checkpoints safety standards for both Children’s Camp and Temporary Residence permitting.• Fostered the growth and development of outdoor programming throughout the Girl Scout council.• Scheduling, planning and facilitation of day and overnight programming at the camp property throughout the Girl Scouting year.• Maintained Camp Comstock Facebook page.• Scheduling and/or facilitation of volunteer and staff outdoor training opportunities, such as Day Camp Director, Leave No Trace, Archery, Small Craft Safety, Basic Water Rescue, First Aid and CPR, Wilderness First Aid, Lifeguarding, and more.

Camp Comstock, Ithaca Ny

• Increased Camp Comstock's enrollment by 40% from 2016 to 2019, and increased seasonal staff retention from 15% to 54%.• Summer Camp responsibilities included: program planning, staff recruitment and hiring process, staff training, supervision and coaching, providing customer service to campers and families, camper recruitment, overseeing day-to-day execution of a high quality program.• Ensured compliance and proper permits (where necessary) with Department of Health, American Camp Association, and Girl Scout Safety Activity Checkpoints safety standards for both Children’s Camp and Temporary Residence permitting.• Networked with community outdoor-based organizations to create local program opportunities for the Girl Scout community in locally assigned counties, working to meet program goals.• Fostered the growth and development of outdoor programming throughout the Girl Scout council.• Oversaw scheduling, planning and facilitation of day and overnight programming at the camp property throughout the Girl Scouting year.• Maintained Camp Comstock Facebook page.• Oversaw scheduling and/or facilitation of volunteer and staff outdoor training opportunities, such as Encampment Director, Day Camp Director, Leave No Trace, Archery, Small Craft Safety, Basic Water Rescue, First Aid and CPR, Lifeguarding, and more.• Assisted Girl Scout troops and service units in their planning of their weekend camping trips.

East Area Family Ymca, Fayetteville, Ny

Ithaca And Harrisville, Ny

One Wild Place, Pittsburgh, Pa

Yaiewano Program Center - Auburn, Ny

Master Of Science Degree, Recreation

Concentration in Outdoor and Environmental Education Track: Camp Administration Pertinent Coursework: Outdoor and Environmental Education.

Southwest Trip Leader Course

~40 miles of backpacking through the Gila National Forest in New Mexico over the course of 7 days, climbing a total of 3,000 feet.

Bachelor Of Arts (B.A.), Music, Magna Cum Laude