Mandi Shepherd Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Arizona, United States

Muscatine, Iowa, United States

Assists trade partners and public sector agencies navigate the order entry process, while adhering to state/local and federal government contracts. Collaborated with peers, leadership, and our credit team to update and streamline the invoicing process for Public Sector orders to maximize efficiency resulting in a quicker turnaround on the invoicing of billable orders. Proficient in Salesforce for consistent and timely customer communication, as well as Oracle and customer portals. Works closely with our internal order management team, credit analysts, as well as our contract managers where needed.

Muscatine, Iowa

As a member of the Direct Connect team, I provide support and solutions to HON's top tier dealers and trade partners. Communication is managed through Salesforce using case creation for incoming calls, emails, and warranty claims. Inquiries can consist of contracts and pricing, furniture design and specifications, order entry/status inquiry, and warranty claims just to name a few. I have been recognized for top of department Quality Monitoring scores for completed cases, through consistency in providing a positive experience while root causing issues that our trade partners bring forth, to ensure that we quickly and accurately provide resolution the first time. I was selected as the sole HON Customer Support member to take part in ongoing audits of internal knowledge articles used by our members. We audit for accuracy, ease of understanding, and collaborate to ensure these tools provide the necessary information to support our members through efficient case completion. Additional tools and platforms such as Oracle, HNI Dealer Portals, Microsoft Teams, engineer drawings/product specifications, Compass Quoting, eOrdering, and The Community are utilized both internally and through our Trade Partners to efficiently navigate through the path to purchase.

Directly responsible for driving sales and increasing profitability through educating and coaching my team to create an impactful experience for our clients. Creating focus around our metrics including PLCC card signups and Tender Share, Gross Margin and full priced selling, Conversion, etc I have created a culture in my store where staff feels confident and driven to be a part of increasing our store’s contribution.

Recruited to open what is now the 2nd GUESS Factory Apparel location in Washington. Saw store from construction to opening, while building and training a brand new core staff and opening support staff. Worked closely with our mall's Marketing Director and General Manager to create a successful brand launch in our center through involvement in mall events and marketing opportunities. Planned and executed a successful 3 day pre-opening store setup involving 60+ employees. In the 6 months left we ended our fiscal year meeting our initial Sales Conversion goal and excelling in our company Loyalty Program ending 7th in our region and 1st in our district. By creating a culture of building a loyal customer base, we have moved to and maintained #1 in our Region.

Auburn, Wa/Seattle, Wa

Placed in struggling location to improve store’s contribution to district results. Achieved positive outcome through consistent focus on Customer Experience, behavioral changes in Brand Reps, and overall Sales Management. Increased my store’s overall Sales Rank from #102/113 to #31/113 by pulling all sales metrics from negative to a positive contribution within 4 months. Relocated to one of the district’s top stores to support its growth in performance, where I increased comp in store’s traffic to +10%, giving it the district’s highest traffic increase. Controlled shrink by creating awareness and assisting with Exception Based Reporting follow up. Promoted 3 direct reports to both ASL and SSL positions. Manage store’s overall operations, and a team averaging 4 leaders and 10 brand reps.

Responsible for location’s highest producing department, Women's Apparel and Accessories, and for store’s overall success while Leader On Duty. Challenged in sales results through turn in units, gross margin, and overall product line story and how it’s manipulated to create positive metrics. Appointed and mentored an area specialist to support department’s success through quick reaction as needed. Lead team averaging 20+ sales associates.

Motivate Brand Reps to focus on building a relationship with the customerSupport financial growth by focus on Sales Management and sales indicators while minimizing lossDrive success in company initiatives/contests by creating excitement with staffExecution of floorsets, remerchandising, Sale, and POS events

Trained ASM's on company tools and resources, and collaboratively create plans to train all sales associates to maintain knowledgeable staff, aligned with company policies, and core valuesLead weekly management meetings with my ASM's to ensure the week's goals are clear and that all managers are set up for successAnalyze company reports and P&L, reacting quickly to ensure my store is profitable Planning and execution of peak day strategies, holiday set up, floorsets, remerchandising with Brand decisions, Sale, and POS eventsUtilize training tools with staff to ensure the Customer Experience is protectedException Based Reporting follow up Recruiting and interviewing to support optimal staffingProficient in Microsoft Word, Microsoft Excel, Email, Store Portal

Embrace the tools and resources provided by the company to effectively execute the DOR rolesMotivate and inspire the staff around key service behaviorsDrive results to deliver on 5 financialsEffective training of staff through On Boarding and coaching to build associate confidence and reduce turnoverPlanning and execution of floorsets, remerchandising, Sale, and POS eventsHandling and balancing of register fundsProficient in Microsoft Word, Microsoft Excel, Email, Store Portal

Participated in development of new product ideasWorked with Designers and Sales Team to create Product Development timelinesDaily communication with factories regarding development issues, timelines, product specifications, and packagingRequest product samples to ensure specifications are metSupport Sales Team in preparation of new product launchCreated product logs and systems to maintain organization of incoming and outgoing samples for future reference

Managed 6 departments in 3 store locations including Issaquah, Kent, and Puyallup, WADirectly responsible for productivity, sales, floorsets/merchandising, quality customer service, hiring, training, product knowledge, and team moraleOrganized and planned for in-store clinics with various vendorsImplemented numerous systems to streamline and increase efficiencyHandling and balancing of safe and all incoming/outgoing fundsUtilized P&L to determine opportunities to increase store's successContact person when General Manager is away from the storeProficient in Microsoft Word, Microsoft Excel, Email, Intranet, AS400