Mandi Shepherd Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Arizona, United States

Muscatine, Iowa, United States

Assists trade partners and public sector agencies navigate the order entry process, while adhering to state/local and federal government contracts. Collaborated with peers, leadership, and our credit team to update and streamline the invoicing process for Public Sector orders to maximize efficiency resulting in a quicker turnaround on the invoicing of.

Muscatine, Iowa

As a member of the Direct Connect team, I provide support and solutions to HON's top tier dealers and trade partners. Communication is managed through Salesforce using case creation for incoming calls, emails, and warranty claims. Inquiries can consist of contracts and pricing, furniture design and specifications, order entry/status inquiry, and warranty.

Directly responsible for driving sales and increasing profitability through educating and coaching my team to create an impactful experience for our clients. Creating focus around our metrics including PLCC card signups and Tender Share, Gross Margin and full priced selling, Conversion, etc I have created a culture in my store where staff feels confident.

Recruited to open what is now the 2nd GUESS Factory Apparel location in Washington. Saw store from construction to opening, while building and training a brand new core staff and opening support staff. Worked closely with our mall's Marketing Director and General Manager to create a successful brand launch in our center through involvement in mall events.

Auburn, wa/seattle, WA

Placed in struggling location to improve store’s contribution to district results. Achieved positive outcome through consistent focus on Customer Experience, behavioral changes in Brand Reps, and overall Sales Management. Increased my store’s overall Sales Rank from #102/113 to #31/113 by pulling all sales metrics from negative to a positive contribution.

Responsible for location’s highest producing department, Women's Apparel and Accessories, and for store’s overall success while Leader On Duty. Challenged in sales results through turn in units, gross margin, and overall product line story and how it’s manipulated to create positive metrics. Appointed and mentored an area specialist to support department’s.

Motivate Brand Reps to focus on building a relationship with the customerSupport financial growth by focus on Sales Management and sales indicators while minimizing lossDrive success in company initiatives/contests by creating excitement with staffExecution of floorsets, remerchandising, Sale, and POS events

Trained ASM's on company tools and resources, and collaboratively create plans to train all sales associates to maintain knowledgeable staff, aligned with company policies, and core valuesLead weekly management meetings with my ASM's to ensure the week's goals are clear and that all managers are set up for successAnalyze company reports and P&L, reacting.

Embrace the tools and resources provided by the company to effectively execute the DOR rolesMotivate and inspire the staff around key service behaviorsDrive results to deliver on 5 financialsEffective training of staff through On Boarding and coaching to build associate confidence and reduce turnoverPlanning and execution of floorsets, remerchandising.

Participated in development of new product ideasWorked with Designers and Sales Team to create Product Development timelinesDaily communication with factories regarding development issues, timelines, product specifications, and packagingRequest product samples to ensure specifications are metSupport Sales Team in preparation of new product launchCreated.

Managed 6 departments in 3 store locations including Issaquah, Kent, and Puyallup, WADirectly responsible for productivity, sales, floorsets/merchandising, quality customer service, hiring, training, product knowledge, and team moraleOrganized and planned for in-store clinics with various vendorsImplemented numerous systems to streamline and increase.