Mandie Ekstrom Email and Phone Number

• Provides support to Business Analysts and Project Managers.• Leverages business analytics to inform decisions for BU.• Tests BU solutions for accuracy and fit.• Manage on multiple simultaneous projects to meet strict deadlines.

• Administered CMS regulations, processed claims timely and accurately, and continuous pro-active customer satisfaction.• Coordinated system problem resolution by writing up problem log(SAMs) and conducting online testing.• Initiated Revision and Recoupments as necessary to correct claims.

• Developed, maintain, and administer global adherence to the travel and expense policies, by monitoring and reporting exceptions to the policy to the appropriate manager.• Experienced using various automated travel technology tools including travel management reporting, self-booking, and GDS systems.• Identified savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices.• Recommended and implemented process improvement and to increase traveler satisfaction and travel policy compliance.• Managed all travel vendors including all operational issues, SLA’s, management reporting systems, and adherence to policy.

• Facilitated ongoing associate training to acquire knowledge and/or expertise related to travel systems, destinations, procedures or other knowledge needed to effectively service the customer.• Recommended and executed strategies to prepare travel agents to meet SLAs.• Assisted the full-time Learning Specialist or Training Manager as necessary.

Air traffic controllers-radar arrival/departure controller - performed various duties within a radar facility incident to the control of air traffic at an established air traffic control facility, expeditionary airfield, or remote landing areas. Coordinated aircraft movement information with associated facilities or agencies, coordinate current weather and airfield conditions as required, and perform air traffic control duties in both tactical and nontactical air traffic control organizations.